https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341919#M45047 Ok, I will do that. I'll let you know <SPAN class="lia-unicode-emoji" title=":winking_face:"><span class="lia-unicode-emoji" title=":winking_face:">😉</span></SPAN> Fri, 02 Jan 2015 06:03:42 GMT Emma771 2015-01-02T06:03:42Z https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341901#M45029 Unable to play any music or video files. My walkman can open and select a song, but does not play, sa me eith video! :-? Fri, 02 Jan 2015 05:07:59 GMT https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341901#M45029 Emma771 2015-01-02T05:07:59Z https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341902#M45030 Do the files work with others audio video apps? Fri, 02 Jan 2015 05:27:04 GMT https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341902#M45030 Phy 2015-01-02T05:27:04Z https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341903#M45031 Nope - tried all sorts Fri, 02 Jan 2015 05:29:09 GMT https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341903#M45031 Emma771 2015-01-02T05:29:09Z https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341904#M45032 Also how did you obtain the files? Did you upload them from a computer, download them from online, or transfer them in another way, etc Fri, 02 Jan 2015 05:31:09 GMT https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341904#M45032 Phy 2015-01-02T05:31:09Z https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341905#M45033 It maybe that the audio and video file are corrupted as they aren't being played on other apps as well. Fri, 02 Jan 2015 05:32:56 GMT https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341905#M45033 Phy 2015-01-02T05:32:56Z https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341906#M45034 YouTube, mails, whatsapp, nothing works. Even tested my audio in the diagnostics. Fri, 02 Jan 2015 05:33:25 GMT https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341906#M45034 Emma771 2015-01-02T05:33:25Z https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341907#M45035 It was working yesterday... Fri, 02 Jan 2015 05:34:44 GMT https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341907#M45035 Emma771 2015-01-02T05:34:44Z https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341908#M45036 Have you transfered the audio/video to a computer and played them? I suggest you do in order to eliminate whether or not the file are the issue. Fri, 02 Jan 2015 05:36:27 GMT https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341908#M45036 Phy 2015-01-02T05:36:27Z https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341909#M45037 Have you unlocked the bootloader or installed an intrusive app? Where are you storing your music and videos? Fri, 02 Jan 2015 05:36:41 GMT https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341909#M45037 Uliwooly 2015-01-02T05:36:41Z https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341910#M45038 I installed the latest software yesterday, only downloaded my Lifelog app. But after this I was able to listen to music and I was on YouTube. Fri, 02 Jan 2015 05:40:53 GMT https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341910#M45038 Emma771 2015-01-02T05:40:53Z https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341911#M45039 I do synchronise my phone pics to my laptop when connecting. But I have no idea what I did from last night to this morning that would explain this issue. Fri, 02 Jan 2015 05:43:49 GMT https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341911#M45039 Emma771 2015-01-02T05:43:49Z https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341912#M45040 What you can do is boot on&nbsp;safe mode. And then check if you can play the files.<BR /><BR /><A href="http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008" target="_blank">http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008</A> Fri, 02 Jan 2015 05:45:22 GMT https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341912#M45040 Phy 2015-01-02T05:45:22Z https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341913#M45041 Let us know if you can or can't. Fri, 02 Jan 2015 05:45:45 GMT https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341913#M45041 Phy 2015-01-02T05:45:45Z https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341914#M45042 Blush - I don't know what you nean by boot on save mode? Fri, 02 Jan 2015 05:47:03 GMT https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341914#M45042 Emma771 2015-01-02T05:47:03Z https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341915#M45043 That's ok. That is what the link is for. Click on the link above and follow the steps. It will guide you on how to boot on safe mode. Fri, 02 Jan 2015 05:50:04 GMT https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341915#M45043 Phy 2015-01-02T05:50:04Z https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341916#M45044 Sory, not sure what link you're referring to? Fri, 02 Jan 2015 05:58:34 GMT https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341916#M45044 Emma771 2015-01-02T05:58:34Z https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341917#M45045 How to boot on&nbsp;safe mode.<BR /><BR /><A href="http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008" target="_blank">http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008</A> Fri, 02 Jan 2015 06:00:51 GMT https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341917#M45045 Phy 2015-01-02T06:00:51Z https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341918#M45046 That link Fri, 02 Jan 2015 06:01:19 GMT https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341918#M45046 Phy 2015-01-02T06:01:19Z https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341919#M45047 Ok, I will do that. I'll let you know <SPAN class="lia-unicode-emoji" title=":winking_face:"><span class="lia-unicode-emoji" title=":winking_face:">😉</span></SPAN> Fri, 02 Jan 2015 06:03:42 GMT https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341919#M45047 Emma771 2015-01-02T06:03:42Z https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341920#M45048 Ha! I'm on safe mode and its working now!! Fri, 02 Jan 2015 06:08:20 GMT https://community.sony.co.uk/t5/z-series/cant-play-audio-video/m-p/3341920#M45048 Emma771 2015-01-02T06:08:20Z