topic Re: Vibrating not working in Z Series

Vibrating not working

RudzLong — Thu, 19 Mar 2015 07:11:32 GMT

my phone vibrating not work

i already test with diagnostics tool & use reset factory on my phone

still my phone can't vibrate

anyone have a solution ? :'(

Thx n i can't speak english properly, sorry

hope u can understand my mean

Re: Vibrating not working

_alexdon_ — Thu, 19 Mar 2015 07:26:48 GMT

Have you dropped it or anything like that? You should however take it to a close sony service:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Vibrating not working

lazz39 — Sat, 28 Mar 2015 21:48:56 GMT

Hey.

I got the same problem. Whenever i get a text message, my phone doesnt vibrate, nor it doesnt show it on the startscreen.
When i get a phonecall or play a game, the vibrate works without problems. The only vibrate issue is the text messages.

And the funny thing is - before i got the new update "Lollipop", the vibrate of text messages worked perfectly. Now its kinda dead.

Re: Vibrating not working

_alexdon_ — Sat, 28 Mar 2015 21:57:17 GMT

Are notifications enabled? Do you use the default messages app?

Re: Vibrating not working

lazz39 — Sat, 28 Mar 2015 22:51:07 GMT

Still nothing happens. The vibrate is activated, but it doesnt vibrate when i receive messages.

Re: Vibrating not working

_alexdon_ — Sat, 28 Mar 2015 22:52:39 GMT

Can you check if the same occurs in safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: Vibrating not working

lazz39 — Sat, 28 Mar 2015 23:01:41 GMT

Thank you for the guide. But it seems not to work. My phone stil doesnt vibrate, and it doesnt shows on the startscreen. :(..

Re: Vibrating not working

_alexdon_ — Sat, 28 Mar 2015 23:02:39 GMT

Try settings-apps-all-messages,force stop and clear data. Restart. Take a backup of your messages before.

Re: Vibrating not working

lazz39 — Sat, 28 Mar 2015 23:17:45 GMT

Sorry but that doesnt work either Jesus, this pisses me off

Re: Vibrating not working

_alexdon_ — Sat, 28 Mar 2015 23:26:24 GMT

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: Vibrating not working

lazz39 — Sat, 28 Mar 2015 23:27:04 GMT

I've tryed to contact the Sony Support, but they doesnt reply

Re: Vibrating not working

_alexdon_ — Sat, 28 Mar 2015 23:32:43 GMT

They will,after weekend.

Re: Vibrating not working

lazz39 — Sun, 29 Mar 2015 02:24:53 GMT

Now it finally works! Thank you very much for the Support! You are a great help! :smileysmileythumbsup:

Re: Vibrating not working

_alexdon_ — Sun, 29 Mar 2015 07:34:00 GMT

How did you fix it?

Re: Vibrating not working

chri21 — Sun, 29 Mar 2015 11:14:00 GMT

Hi, I've got the same problem. Can you tell us how did you solve the issue. I'd rather prefer not to send it back to sony.

Thank you

Re: Vibrating not working

lazz39 — Sun, 29 Mar 2015 13:48:22 GMT

I did what you said. Open the Sony PC Companion - Click 'Support zone' - Update phone/tablet softwere - then click 'repair my phone/tablet' - then just follow the steps.

But it took me about 3 hours to complete the update, so make sure you have time enaugh.

Re: Vibrating not working

lazz39 — Sun, 29 Mar 2015 13:54:14 GMT

Otherwise its because i have slow internet 😛

Re: Vibrating not working

_alexdon_ — Sun, 29 Mar 2015 13:55:23 GMT

So the repair helped.Awesome.

Re: Vibrating not working

Lisanm — Sun, 27 Nov 2016 19:01:38 GMT

Hello there a Year Later. I just tried all the suggestions you all had and my vibrate still doesn't work is there no other way of solving this issue without sending it to Sony? Im desperate:smileyworried:

Re: Vibrating not working

Glykerios — Tue, 29 Nov 2016 21:14:16 GMT

Hello same issue here. I have tried all suggestions but still no luck. Sony has some explanations to give about this... and also to act in order to help sony owners in restoring this important function. I am very dissapointed for this issue, that I am thinking not to buy another Sony smart phone again.