topic Re: Lollipop Update Problem in Z Series

Lollipop Update Problem

DH2706 — Tue, 12 May 2015 17:19:02 GMT

Hello Community,

so today i bought a new Sony Xperia Z1 and the first thing i did was updating it to Lollipop. I did this even before I put in the Sim Card (just in case it's useful).

My problem now is that it finished installing the Update and now i am just seeing a black screen, only the task bar on top is showing. I can't do anything, can't scroll down the task bar, nothing. I also put in the sim card, but that didn't help either.

I also took a screenshot, in case it helps.

P.S.: i restarted it several times

Re: Lollipop Update Problem

Uliwooly — Tue, 12 May 2015 17:23:25 GMT

@DH27

Re-install lollipop with PCC and report back

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Lollipop Update Problem

Uliwooly — Tue, 12 May 2015 17:23:46 GMT

@DH27

The problem might be related to your past issue

http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/Power-Button-isn-t-working-correctly-anymore/m-p/970016#M56894

Re: Lollipop Update Problem

DH2706 — Tue, 12 May 2015 17:33:13 GMT

Thanks for your reply,

but it isn't related at all, because this is a complete new phone, which I just bought today, also the other phone was a Sony Xperia Z, this is a Z1

Re: Lollipop Update Problem

Uliwooly — Tue, 12 May 2015 17:35:26 GMT

@DH27

My bad, I stand corrected.

Re-install lollipop and report back.

Re: Lollipop Update Problem

DH2706 — Tue, 12 May 2015 17:39:08 GMT

I can't back it up with PCC, because it tells me that I need to unlock my phone (I made a pinlock before I updated it), but i can't because I dont see anything, and also the other way you send the link of is not working

Edit: This problem also occurs when i am starting it in safe mode

Re: Lollipop Update Problem

Uliwooly — Tue, 12 May 2015 17:46:23 GMT

You will have to reset your phone, turn off your phone > and follow the steps to repair the phone, there's no way to unlock the phone.

Re: Lollipop Update Problem

Uliwooly — Tue, 12 May 2015 17:46:57 GMT

@DH27

You can factory reset your phone with MyXperia or Android Device Manager

http://talk.sonymobile.com/t5/FAQ/How-to-unlock-a-phone-w-o-reseting-reformating-the-phone/m-p/927295#M20

Re: Lollipop Update Problem

DH2706 — Tue, 12 May 2015 17:56:10 GMT

Thank you very much, I deleted everything with the Android Device Manager and it's working again

Re: Lollipop Update Problem

Uliwooly — Tue, 12 May 2015 17:59:55 GMT

Excellent

Re: Lollipop Update Problem

Uliwooly — Tue, 12 May 2015 18:00:35 GMT

@DH27

Just to be safe, reinstall lollipop, it will smooth things out.