topic Re: Couldn't pair with xxxx Because of an incorrect PIN or Passkey in Z Series

Couldn't pair with xxxx Because of an incorrect PIN or Passkey

kiyone — Tue, 23 Jun 2015 04:01:29 GMT

Please note that I am on a Sony Z3
running Android 5.0.2 on my phone and never had an issue previously

I have a bluetooth device which used to be paired to my phone
However the device will no longer pair
When I try to connect the device
via the App for it, I get the following error
Couldn't pair with xxxx Because of an incorrect PIN or Passkey
The problem with this is THE DEVICE Does not have a method to input a passkey or pin
And it has NEVER asked for one in the past.

I have already tried restarting the phone
Uninstalling and installing the app for the device
and nothing works'

In fact to make things worse when I try to view the device via Bluetooth devices on the phone it does not show up on the list of devices
However If I use an iPHONE, I can see the device in the list of bluetooth devices
Which is suggesting that this is an ISSUE with the Bluetooth for the Sony Z3 on Android 5.0.2

Please advise ASAP as I how have a USELESS device thanks to the Sony z3

Re: Couldn't pair with xxxx Because of an incorrect PIN or Passkey

Uliwooly — Tue, 23 Jun 2015 05:00:02 GMT

@kiyone

Settings > apps > all > smartconnect > clear data > restart the phone on safe mode > try again

Re: Couldn't pair with xxxx Because of an incorrect PIN or Passkey

Uliwooly — Tue, 23 Jun 2015 05:00:32 GMT

@kiyone

This is how to boot on safe mode

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Couldn't pair with xxxx Because of an incorrect PIN or Passkey

Tezzler1 — Mon, 12 Oct 2015 11:32:49 GMT

I'm having exactly the same issues, did you ever get it fixed? I've searched everywhere but can't find a fix for this.. It's all happened since the update.. Terrible

Re: Couldn't pair with xxxx Because of an incorrect PIN or Passkey

Rickard — Wed, 09 Dec 2015 15:28:24 GMT

Sorry to hear that.

What device are you trying to pair the phone with?

Re: Couldn't pair with xxxx Because of an incorrect PIN or Passkey

edpickford — Sun, 07 Feb 2016 10:28:17 GMT

Is there any progress on this problem? I'm having the exact same problem. Ford Sync was working flawlessly with my Sony Z1 Compact until a few days ago when the bluetooth connection was no longer made.

I've tried everything but the bottom line is when I try to 'add new device' via Ford Sync I'm met with the 'Couldn't pair with xxxx because of an incorrect PIN or Passkey' message, but there is absolutely NOWHERE to enter the new password displayed on the car's screen into the phone - there's just no option anywhere.

How do I input the new password? Please help!

I don't know if the phone has been updated during the past week but the operating system is currently Android version 5.1.1.

Thanks.

Bluetooth - no option to input passkey or PIN

edpickford — Mon, 22 Feb 2016 23:17:45 GMT

Hi.

I have an issue I can't solve, pairing my Ford Sync audio system with my Z1 Compact.

It worked perfectly well until a month or so ago when the connection disappeared and no matter what I try, I can't get past the problem that the car's device displays a number for me to enter on the phone, but after a few seconds of the phone trying to 'pair' I get the message: 'Couldn't pair with Sync because of an incorrect PIN or Passkey' - but it never gives me the option to enter a number.

I've deleted all existing Bluetooth pairings on the phone, clearing Bluetooth data and cache, trying safe mode, etc., and nothing works.

Basically, I can't pair the phone with the car's device because it does not give me the option to input the PIN.

Is anybody else having this problem, and is there solution? Please! It's driving me mad.

It's Android Lollipop - and I think the problem only happened when I updated from previous android version.

Thanks.

Re: Couldn't pair with xxxx Because of an incorrect PIN or Passkey

Uliwooly — Mon, 22 Feb 2016 23:45:19 GMT

@edpickford

Don't create duplicate posts, thank you.

Re: Couldn't pair with xxxx Because of an incorrect PIN or Passkey

edpickford — Tue, 23 Feb 2016 08:57:16 GMT

I'm sorry - it was a mistake, I didn't mean to post here again. I thought I'd started a new post in the Z1 Compact forum. Is there any way for me to move this?

Re: Couldn't pair with xxxx Because of an incorrect PIN or Passkey

alainnorgate — Wed, 16 Mar 2016 22:04:21 GMT

I'm also interested in a solution to this problem as I have a Z5 which can no longer pair with a couple of device citing the incorrect pin of passkey error.

I have a pair of SBH60 bluetooth headphones which were initally a probelm late last year but I gave up on trying to fix things.

However, yesterday I had to do a full wipe of the phone as the marshmallow update failed for me so I thought it would be worth trying again once I had the phone back up and running, however the problem still happens.

I have now also tried to pair the phone with my Sony Bravia TV and a Bose Soundlink speaker, both of which fail in the same way so I now know that it is the phone which is somehow at fault despite having the OS completely reinstalled.

All of these device sync fine with my old nexus 5.

I have no idea how this problem can persist in this way and not be clearable. it's very weird.

Thanks,
Alain

Re: Couldn't pair with xxxx Because of an incorrect PIN or Passkey

Rickard — Thu, 17 Mar 2016 08:14:38 GMT

@alainnorgate

Sorry to hear that your bluetooth is still not working properly.

As this still happens after a software repair, i recommend that you contact a service centre to have your phone checked and this fixed. For information on how to submit your phone for repairs and where, please contact your Local support.

Re: Couldn't pair with xxxx Because of an incorrect PIN or Passkey

Kaspar1 — Sun, 03 Apr 2016 10:20:47 GMT

I have same problem with my z3 compact! And nothing not helping!

Re: Couldn't pair with xxxx Because of an incorrect PIN or Passkey

Kaspar1 — Sun, 03 Apr 2016 10:26:37 GMT

And this happens when I listened music for my LG device. It's working correctly like a month and today one moment the connection is ending in the middle of listening music.

Re: Couldn't pair with xxxx Because of an incorrect PIN or Passkey

Kaspar1 — Sun, 03 Apr 2016 11:01:52 GMT

And I find solutions for my problem. I disconnected my LG device for power connection for a while. And now everything working correctly!

Re: Couldn't pair with xxxx Because of an incorrect PIN or Passkey

madkitcat — Sat, 07 May 2016 18:17:37 GMT

Did you finally find the solution to this? please help

Same problem as original post

Re: Couldn't pair with xxxx Because of an incorrect PIN or Passkey

pvk — Wed, 01 Jun 2016 17:05:41 GMT

What you can do about pairing failures. Make sure Bluetooth is turned on. Determine which pairing process your device employs. Turn on discoverable mode. Make sure the two devices are in close enough proximity to one another. Power the devices off and back on. Power down likely interferers.

Re: Couldn't pair with xxxx Because of an incorrect PIN or Passkey

Are1 — Thu, 14 Jul 2016 17:52:26 GMT

Do have the same with my Z3,god a New Phone onde, still have the same problem. Was told to put the divice that i should connect to the code 0000. The problem is it not go on the divice in the truck. Then they told that Sony did not work with all Bluetooth in cars, strange as it works with all the other Phone i've tried. Then there will be another brand next time i buy a phone. 😞

Re: Couldn't pair with xxxx Because of an incorrect PIN or Passkey

kor2121 — Wed, 03 Aug 2016 02:45:27 GMT

Hi there! I had the same problem with my Xperia S (Android 4.1.2). I had to reset it to default settings due to some issues. After that Bluetooth connection stopped working and I couldn't pair the phone with my headphones. Nothing helped, erasing Bluetooth data and cache, running the safe mode etc.

Then I tried connecting by NFC and boom it worked! Afterwards I could pair it easily by using just Bluetooth. I hope it helps 😜

Re: Couldn't pair with xxxx Because of an incorrect PIN or Passkey

kevinl33 — Tue, 13 Dec 2016 06:18:19 GMT

I tried deleting data from smartconnect and rebooting in smart mode. It still complains that it's an incorrect PIN. Do people try these solutions before posting them, or just guess at what might work. I just wasted a half hour of my life that I'll never get back. Thanks.

Re: Couldn't pair with xxxx Because of an incorrect PIN or Passkey

Disgruntled3 — Tue, 03 Jan 2017 21:21:16 GMT

I tried this solution and it didn't work for me.