topic Re: Xperia Z doesn't receive viber notifications when screen is locked in Z Series

Xperia Z doesn't receive viber notifications when screen is locked

Dan24 — Mon, 04 May 2015 10:59:21 GMT

Hi,

Even though, Stamina and Low battery modes are off, Mobile data traffic is checked and VIBER’s Wi-Fi sleep policy is “Always connected”, the phone (C6603) doesn’t receive Viber nor FB calls and notifications when screen is locked. The Android version is 4.4.4 – last available as well as Viber version. It’s extremely bothering, is there working solution?

Re: Xperia Z doesn't receive viber notifications when screen is locked

Uliwooly — Mon, 04 May 2015 17:56:39 GMT

Are you certain that stamina mode its off? any other battery apps? are you using a thirdparty lockscreen app?

@Dan24

Re: Xperia Z doesn't receive viber notifications when screen is locked

Dan24 — Mon, 04 May 2015 18:06:26 GMT

Stamina mode is OFF, no battery nor lock screen apps are used. I'm able to provide pics if is necessary .

Re: Xperia Z doesn't receive viber notifications when screen is locked

Uliwooly — Mon, 04 May 2015 18:16:35 GMT

Do you have any taskillers? antivirus? battery apps? ram apps? etc

@Dan24

Re: Xperia Z doesn't receive viber notifications when screen is locked

Dan24 — Tue, 05 May 2015 10:40:11 GMT

None of these is used.

I've read in some forums I'm not the only one with this problem. The other guys mentioned same happen even with FB, Skype, etc.

Re: Xperia Z doesn't receive viber notifications when screen is locked

Uliwooly — Tue, 05 May 2015 19:19:38 GMT

if facebook was preloaded boot on safe mode and check again.

@Dan24

Re: Xperia Z doesn't receive viber notifications when screen is locked

Uliwooly — Tue, 05 May 2015 19:20:09 GMT

@Dan24

How to boot on safe mode

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Xperia Z doesn't receive viber notifications when screen is locked

Uliwooly — Tue, 05 May 2015 19:20:54 GMT

if nothing works then repair your phone with PCC and do NOT install any other app just whatsapp and facebook, uninstall any antivirus app and report back.

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Xperia Z doesn't receive viber notifications when screen is locked

Dan24 — Sat, 23 May 2015 18:56:03 GMT

It looks like the problem was Stamina mode. Even after disabling it, the didn't respond on Viber, FB and Skype notifications. Fortunately, after Safe mode and than normal boot it works stably. Thanks for your Support!

Re: Xperia Z doesn't receive viber notifications when screen is locked

Uliwooly — Sun, 24 May 2015 00:35:53 GMT

@Dan24

Anytime