topic Re: proximity sensor issue in Z Series

proximity sensor issue

spiralz — Thu, 19 Sep 2013 20:07:04 GMT

My phones screen won't come back on after making a call seems to be a proximity sensor fault.

As soon as I press the call button the screen goes blank even if it's not against my ear. If I press the power button it will come back on and then stay on even if I then press it to my ear.

Very annoying to be honest and I can't find a setting for it

Thanks

Re: proximity sensor issue

Uliwooly — Thu, 19 Sep 2013 20:24:12 GMT

Do you have a protective case or anything covering the proximity sensor?

Re: proximity sensor issue

spiralz — Fri, 20 Sep 2013 06:04:44 GMT

No the phone is completely naked

Re: proximity sensor issue

Uliwooly — Fri, 20 Sep 2013 06:55:41 GMT

Test your phone with this

https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester

Re: proximity sensor issue

Uliwooly — Fri, 20 Sep 2013 06:55:56 GMT

you can also re-install the software

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to give Kudos (Click on the half star + )

Re: proximity sensor issue

spiralz — Fri, 20 Sep 2013 13:27:57 GMT

Seems to have done the trick thanks. I ran the proximity test and it showed it as working. So I restarted the phone and now the problem has disappeared. Thanks very much for your help

Re: proximity sensor issue

Uliwooly — Fri, 20 Sep 2013 16:45:24 GMT

Anytime

Re: proximity sensor issue

mancity5 — Mon, 23 Sep 2013 16:05:09 GMT

I have this very same issue, not a major deal but annoying, I have run the proximity test which didn't pass.. Does the phone need replacing or is there something i can do.

Re: proximity sensor issue

ArnavJ — Tue, 24 Sep 2013 05:14:53 GMT

Regarding the proximity sensor:

If you close the flap at any time, the screen should go off, atleast till the flap is closed, and then come back on if it is opened. If not opened within you set sleep time, then it should sleep. However, this is not what happens on the xperia, which is quite strange in this advanced smartphone world. S4 does exactly what i'm talking about.

Re: proximity sensor issue

Uliwooly — Tue, 24 Sep 2013 05:31:16 GMT

I haven't checked this on the S4, are you saying that the S4 has a sensor per flap?

Screen is on during calls

Selafiel — Tue, 15 Oct 2013 16:03:58 GMT

I have a problem where the screen is turned on during calls which makes me press things I don't want to.

The proximity sensor it self seems to be working (tried Xperia Diagnostics)

Any one have this problem and/or a fix to it?

Re: Screen is on during calls

Uliwooly — Tue, 15 Oct 2013 16:08:38 GMT

Try the basic, repair your phone with

Update Service (SUS)

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Screen is on during calls

Selafiel — Tue, 15 Oct 2013 16:10:21 GMT

I did that, but no change in the behaviour.

I just noticed the following. If I cover the sensor before making the call, the screen turns off when I press call, and comes back when I remove the cover.
I however can not make the screen turn off once I have removed the cover.

So the sensor seem to work, but not as it supposed to in the dialer app.

Re: Screen is on during calls

Uliwooly — Tue, 15 Oct 2013 16:12:16 GMT

You might have to take it to a Sony repair center, sorry.

Proximity Switch off

Beautyspin — Thu, 24 Oct 2013 12:06:44 GMT

Hi -

My screen was not getting on after making the call so I wanted to check the service menu. I typed *#*#7378423#*#* and accessed the calibration menu and selected Proximity sensor menu.

It showed Autoscreen Brightness On and Proximity Switch OFF. I switched Autoscreen Brightness off (other wise the calibrate option is grayed out) and tried to calibrate the proximity sensor. I got the error -99 and the message that it cannot be done.

1. How do I switch on the Proximity sensor on
2. Will the calibrate option work if the phone is factory reset (there is a message which says - Pls factory reset the phone before calibrating).

Thanks in advance.

Xperia Z1 screen blackout

aman_deep — Sat, 26 Oct 2013 09:11:13 GMT

I bought this phone and regularly i have been facing some issues

1)screen goes completely black and i have to restart

2)tick tick noise in earpice while on call

3)some other problems associated with proximity sensor(eg screen turn of the moment i cal someone even if sensor not covered and sometimes never turn on until i restart.

kindly tell me these are hardware issues or software ones and wud be solved with firmware update. Currently i have 14.1.G.2.257 installed. These problems have reduced a bit but still irritate me after every 2-3 days.

Kindly tell wat shud i do. I dont want my set to be repaired so early. Its just been a week i bought this frm sony exclusive showroom..

Re: Xperia Z1 screen blackout

Uliwooly — Sat, 26 Oct 2013 19:23:24 GMT

Repair the phone with SUS or PCC, if the problem persist, take it back

Update Service (SUS)

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: proximity sensor issue

Ranajoy — Wed, 30 Oct 2013 08:59:10 GMT

What test did you do ?

Xperia Z1 - Black screen problem during phones calls - can be outgoing or incoming

gozbilir99 — Wed, 06 Nov 2013 16:42:27 GMT

Hi,

I have just bought my Xperia Z1 2 weeks ago (25.10.13) when I have received incoming calls and just after I push the answer button or when I make outgoing call just after I push call button screen becomes black till to call ends or till to I push to lock-screen button. Even I remove my phone far from my ear it still black screen. In first days I don't have any kind of problem like this. But last 2 days I have this.

Can you please help me about this issue.

Kind Regards

Re: Xperia Z1 - Black screen problem during phones calls - can be outgoing or incoming

Johan — Wed, 06 Nov 2013 16:53:22 GMT

Do you use any screen protector or protective case on the phone that covers the proximity sensor?

That could trick the phone thinking its always kept to the ear blackening the display right away during calls.