topic Push notifications dont work properly in Z Series

Push notifications dont work properly

Uncle_Boris — Fri, 24 Jul 2015 08:39:51 GMT

Hello! Ive got a problem with my push notifications on incoming messages in Whats App, Hangouts, mail applications.
I do not receive any notification either when z3 is in sleep mode or active. Moreover, i only receive new messages when i open respective application. Even if i have it running but not active at the moment, i dont receive any notifications unless i switxh to the app and check a chat or inbox manually. Please help solve the issue.

Re: Push notifications dont work properly

_alexdon_ — Fri, 24 Jul 2015 08:42:35 GMT

Do you have stamina mode enabled?

Re: Push notifications dont work properly

Uncle_Boris — Fri, 24 Jul 2015 08:50:51 GMT

No, its disabled

Re: Push notifications dont work properly

_alexdon_ — Fri, 24 Jul 2015 08:59:11 GMT

Does this occur for mobile data only or both wifi and mobile data?

Re: Push notifications dont work properly

Uncle_Boris — Fri, 24 Jul 2015 09:35:04 GMT

Have just checked it - only when using mobile data. When using wifi, everythings alright

Re: Push notifications dont work properly

_alexdon_ — Fri, 24 Jul 2015 09:37:16 GMT

In this case,there might be a problem with your APN settings. See this topic:

/t5/Xperia-Z1-Z1s/Sony-Xperia-Z1-push-notifications-problems/m-p/522571#M13765

Re: Push notifications dont work properly

Uncle_Boris — Fri, 24 Jul 2015 10:02:50 GMT

Tried the solution, reinstalled apn settings as suggested in the post (settings-more-internet settings), but the problem still persists

Re: Push notifications dont work properly

_alexdon_ — Fri, 24 Jul 2015 10:08:41 GMT

Strange.Can you try if the same occurs in safe mode with hangouts?

/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Push notifications dont work properly

Uncle_Boris — Fri, 24 Jul 2015 10:49:29 GMT

Sorry, checked it again - now everything works fine, thank you!

Re: Push notifications dont work properly

_alexdon_ — Fri, 24 Jul 2015 15:05:03 GMT

Great, anytime.

Re: Push notifications dont work properly

Uncle_Boris — Wed, 29 Jul 2015 08:59:27 GMT

Hi again, i now have the same problem. What could be the reason behind it and how to avoid it in future?
Actually I would like it to be fixed in coming updates, as it is really annoying - I often miss very important notifications.

Re: Push notifications dont work properly

_alexdon_ — Wed, 29 Jul 2015 12:47:15 GMT

You should contact your network.

Push notifications issue

Uncle_Boris — Wed, 26 Aug 2015 07:10:17 GMT

Hello!
Previously i wrote about a problem of not receiving push norifications from my apps (like hangout, whatsapp) when using mobile data. With wifi everyrhing works fine.
The priblem has appeared again.Ive tried reloading vpn setting several times as was suggested by moderators, but this doesnt help anymore. Please help.

Re: Push notifications issue

Johan — Wed, 26 Aug 2015 07:20:21 GMT

Sorry to hear that.

Like alex suggested you should contact your network operator to check your APN settings and or try using another SIM card.

There can be a problem with the network operators proxy (if you use any) within your APN settings. You can try to remove any proxy details and check if it works.

Re: Push notifications dont work properly

Uncle_Boris — Wed, 26 Aug 2015 13:26:28 GMT

Johan, I've changed my sim-card - that did not help. How can i check my APN and what spwcifically should be fixed? And how can i remove proxy details?

Re: Push notifications dont work properly

Johan — Wed, 26 Aug 2015 14:06:34 GMT

If you open up your APN settings in the phone you will find some proxy details. Try to remove those and save the settings.

You should also double check your APN settings with your network operator.

Re: Push notifications dont work properly

Uncle_Boris — Mon, 31 Aug 2015 10:41:56 GMT

Johan, hello,
I dont use proxy, so nothing to remove.
Ive double checked apn settings with my network provider - didnt help, i still do not receive any notifications. What elseyou could suggest?

Re: Push notifications dont work properly

Johan — Mon, 31 Aug 2015 11:20:28 GMT

If it works via Wi-Fi but not via Mobile networks it must be something related to your network operator.

But before jumping to any conclusion, do you have Stamina mode activated or any other power saving options? If not then you can continue to troubleshoot this by trying another SIM card.

Re: Push notifications dont work properly

Uncle_Boris — Mon, 31 Aug 2015 15:50:50 GMT

Hi again, no these modes are switched off and i dont use them.

As i wrote previously, ive already changed my previous sim card for a new one, spefically for this issue, but it didnt help.