topic Re: NEED VERY HELP! in Z Series

NEED VERY HELP!

karoliux510 — Wed, 02 Sep 2015 08:17:46 GMT

Please help, i have Sony Xperia Z ultra,and update to 5.0 android, said succeses it good,but when i turn on phone and screen this lock.Said Put in SIM card and scrren unlocked,but not work!THIs **bleep** bed.

Screen just BLACk! i cant unlock! please help i from Lithuanian use Omitell card.

Re: NEED VERY HELP!

_alexdon_ — Wed, 02 Sep 2015 08:23:00 GMT

Did you have a password/PIN set up before? If not, you can try to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: NEED VERY HELP!

karoliux510 — Wed, 02 Sep 2015 09:39:28 GMT

THANKS I FIX IT!

Re: NEED VERY HELP!

_alexdon_ — Wed, 02 Sep 2015 10:05:53 GMT

Great.