topic Re: Headset not supported in Z Series

Headset not supported

kellyh1991 — Sat, 24 Oct 2015 19:37:30 GMT

I keep getting a message flash up in my phone saying the headset is not supported change headset or go to sony support page but couldnt see anything. Anyone have any idea what it could be

Re: Z1 compact

Qatrium — Sun, 25 Oct 2015 03:41:14 GMT

Try refreshing your Smart Connect app:

- Go to Settings -> Apps -> Smart Connect -> Force stop, Unistall updates, Clear data.
- Go to your Play Store and update Smart Connect again.

Re: Z1 compact

kellyh1991 — Sun, 25 Oct 2015 14:06:23 GMT

I tried that but it is still coming up dont know what i could be

Re: Z1 compact

traveller_cz — Tue, 27 Oct 2015 06:50:50 GMT

in my case I had to uninstall all Smart connect updates - then it worked. Funny thing - it worked perfectly with other than SONY headphones - this is very sad

Re: Headset not supported

Christofer — Thu, 29 Oct 2015 13:13:27 GMT

@kellyh1991 Does this happen no matter what headset you use or only with a specific headset? Has this message started to appear recently?

Re: Headset not supported

kellyh1991 — Thu, 29 Oct 2015 20:47:01 GMT

Its started appearing in the last couple weeks and it comes up when theres nothing plugged in. It has me totally confused

Re: Headset not supported

Christofer — Fri, 30 Oct 2015 15:56:05 GMT

That sounds strange. Does it work if you restart your phone into safe mode?

Headset not supported message even unplugged

kerollos — Thu, 19 Nov 2015 13:53:16 GMT

i keep getting the headset not supported message even when headset is unplugged

i tried uninstaling smart connect and reinstalling it but didn't help

Re: Headset not supported message even unplugged

Hampus — Thu, 19 Nov 2015 14:27:39 GMT

Hi,

Could you make sure that there are no kind of dirt or similar in your audio jack? You can always try to restart the phone while you have a headset connected to see if this can help.

Re: Headset not supported message even unplugged

ricowaldo — Wed, 25 Nov 2015 08:18:30 GMT

Hi, I have same issue, just wondering if you got the bug fixed, it's driving me crazy. Tried clearing Sony Connect data and reinstalling but no change. Still getting message.....

Re: Headset not supported message even unplugged

Uliwooly — Thu, 10 Dec 2015 03:47:23 GMT

@ricowaldo

are you using a CTIA or OMTP standard headphones?

Re: Headset not supported message even unplugged

Redshot62 — Mon, 21 Dec 2015 22:08:42 GMT

I have the same problem after updating to lolipop 5.1. Its so annoying, and to answer uliwooly there are no headphones plugged in but the the message still pops up totally randomly, then quickly dissappears. Also the headphone jack works fine and I dont get the message when headphones are actually plugged in.

Re: Headset not supported message even unplugged

67Kiisseli — Tue, 29 Dec 2015 14:55:04 GMT

Hello! I am now a few days received a phone screen quickly flit of the message: the headset is not supported ... Even though I did not have a headset connected to a Sony Xperia Z1 Compact.The first notifications came when I used Whatsapp application, then today became the notices when I used the camera.

Re: Headset not supported

Gone — Tue, 29 Dec 2015 17:25:53 GMT

I've been getting this since the last software updateto z1 compact. Message flashes up randomly for a second, interrupting whatever I'm using, and I never use headphones. Have cleared cache, data, and updates multiple times while also restarting phone between. No joy.

Re: Headset not supported

_alexdon_ — Wed, 30 Dec 2015 15:34:40 GMT

@kellyh1991 @Gone @67Kiisseli @Redshot62

Have any of you sent the device into service?

Re: Headset not supported

Gone — Wed, 30 Dec 2015 15:41:08 GMT

I have not. Refused to due to the reaction by my service provider to my protest at forced update through the phones data connection.

Re: Headset not supported

67Kiisseli — Wed, 30 Dec 2015 17:02:23 GMT

This bug occurred since the last update. Waiting for very much that we would get the Android 6.0 update. The phone is otherwise acted properly. I have never taken the device for service.

Headphone not supported

Scrappy1 — Thu, 07 Jan 2016 22:17:15 GMT

Hi. I've been getting random "headset not supported. Visit sony....." message even if there isn't any plugged headsets on my phone

Re: Headphone not supported

Uliwooly — Thu, 07 Jan 2016 22:20:04 GMT

@Scrappy1

Let's narrow down the issue.

Settings > apps > all > smartconnect > clear data > restart the phone

also check that there's nothing inside the 3.5mm jack

Re: Headset not supported

Scrappy1 — Thu, 07 Jan 2016 22:48:06 GMT

Done all of that and its still happening.