topic Re: A suggestion to sony in regard to the future of xperia z devices ip rating in Z Series

Do not use under water

AnnoyedWithSonyUK — Mon, 07 Sep 2015 11:11:31 GMT

When did Sony change their statement on using Xperia pruducts under water? They used to say up to 1.5m in depth for a few minutes, now it clearly states do not use under water.

Also noticed this is now the advice for previous products that used to say it was OK to use under water, not just the latest Z5.

Sony products are no longer water proof (what I thought anyway). Watch out!

Re: Do not use under water

Thommo — Mon, 07 Sep 2015 11:19:53 GMT

Where does it say not to use underwater

Re: Do not use under water

AnnoyedWithSonyUK — Mon, 07 Sep 2015 11:31:11 GMT

Here:

*The Xperia™ Z5 is waterproof and protected against dust, so don’t worry if you get caught in the rain or want to wash off dirt under a tap, but remember: all ports and attached covers should be firmly closed. You should not: put the device completely underwater; or expose it to seawater, salt water, chlorinated water or liquids such as drinks. Abuse and improper use of device will invalidate warranty. The device has Ingress Protection rating . For more info seewww.sonymobile.com/waterproof. Note the Xperia has a capless USB port to connect and charge. The USB port needs to be completely dry before charging.

From this web page:

http://eshop.sonymobile.com/gb/buy/gb-xperia-z5

Not lying!

Re: Do not use under water

AnnoyedWithSonyUK — Mon, 07 Sep 2015 11:41:24 GMT

More generally, also here:

The IP rating of your device was achieved in laboratory conditions in standby mode, so you should not use the device underwater, such as taking pictures.

Taken from this page:

http://support.sonymobile.com/gb/dm/waterproof/?utm_source=marketing-url&utm_medium=http://support.sonymobile.com/waterproof&utm_campaign=http://www.sonymobile.com/waterproof

Re: Do not use under water

Thommo — Mon, 07 Sep 2015 11:56:53 GMT

I don't have an answer but I will endeavor to try and receive one and get back to you

Re: Do not use under water

AnnoyedWithSonyUK — Mon, 07 Sep 2015 12:02:15 GMT

Sony need to be very clear on this as there are so many reports of water damage that Sony will not accept as a device fault.

They have marketing information showing the use of the devices under water and yet also statements as I have posted above.

Sony give a definative statement please and stand by it.

Re: Do not use under water

Thommo — Mon, 07 Sep 2015 13:03:06 GMT

I'm have escalated this so hope to receive an answer or a Sony representative will post here

Re: Do not use under water

ezy2ezy — Mon, 07 Sep 2015 15:04:12 GMT

does seem a mixed message...

the website says the standard X5 is.... "ip68" & states safe for a dunk in the bath and then sends you to a "what this means" link

http://support.sonymobile.com/global-en/dm/water-and-dust-resistance/ which is a general "all our tablets and smartphones are.. depending on their code...

under that ip68 says IPX8. "Protected against the effects of continued immersion in water at depths greater than 1 metre. The exact conditions are specified for each device by the manufacturer" unlike 67 that is to 30 minutes...

i am wondering as that strange disclaimer comes from the xperia 5 range page and states phone is IP65/68 (65 being just able to take a short low pressure blast from a jet wash) if not all the phones are the same rating... maybe the premium are 65?

the spec page says the premium is ip65/68... while the spec page of the Z5 standard is simply ip68 )

http://www.sonymobile.com/global-en/products/phones/xperia-z5-premium/#specifications "Waterproof and dust tight IP 65/68*****"

http://www.sonymobile.com/global-en/products/phones/xperia-z5/#Specifications "IP 68 waterproof and dust tight*"

the x5 compact page specs doesnt state any ip where the other 2 do on their specs, but the disclaimer at the bottom is the ip65/68 one at issue again

and finally, i wonder if that ip65 refers to a specific colour choice like the shiney gold premium ?

Re: Do not use under water

pjm1891 — Mon, 07 Sep 2015 16:06:23 GMT

My guess is that they are ip-certified but Sony has written that text just because people use them under conditions that aren't guaranteed by the ingress rating. That way they will get less claims for warranty repairs.

Re: Do not use under water

Johan — Tue, 08 Sep 2015 11:45:00 GMT

Hi guys!

Our new Xperia Z5 is protected from water ingress according to the IPx5/x8 standard, which is the highest water protection featured in mobile handsets. The tests for this rating also include the slow submersion in a fresh water tank up to 1.5m for a duration of 30 minutes. Moving or operating the device while it is submerged is not tested during the laboratory tests. There are also many environmental factors which we could not assess (e.g. water movement or water pressure changes during the movement), if a device is used underwater. Therefore we recommend not submerge our Xperia Z5 in water.

Re: Do not use under water

AnnoyedWithSonyUK — Tue, 08 Sep 2015 16:40:21 GMT

Thats as clear as mud.

Marketing images show pictures being taken while swimming but now that is not recommended. Is this the same for all previous Xperia devices that claim to be waterproof?

Come on Sony be honest. Update all media and guidance to be consistent. Stop saying the devices are waterproof. They are more like water resistant.

Re: Do not use under water

_alexdon_ — Tue, 08 Sep 2015 16:45:03 GMT

Water resistant means some water can enter the device and it will still work. Also it should be able to withstand greater depths as far as I know. That is not the case.

Re: Do not use under water

AnnoyedWithSonyUK — Tue, 08 Sep 2015 16:48:18 GMT

Alexton

So how do you classify the z5? It is stated as being water proof but not recommended to submerge in water. To me that is contradictory. Not to you?

Re: Do not use under water

_alexdon_ — Tue, 08 Sep 2015 16:57:08 GMT

From my point of view, waterproof was the correct term for xperias although newer ones had no 3.5 mm input cover and latest don't have USB covers either (this takes us to water resistant as some water enters). Waterproof does mean something that doesn't let water to get in and the materials are waterproof too and the techniques to build such a thing are special.

But normal people used the devices in untested environments as Johan has said. I think the best purpose for these devices is accidentall spill/drop of/in water or being caught by rain. The certification allows the device to do more,but that is under controlled tests.

Re: Do not use under water

AnnoyedWithSonyUK — Tue, 08 Sep 2015 19:23:36 GMT

It would be nice if Sony took the same view and marketed the devices as such and not show users swimming with them as that gives the impression that I could also do that (but some Sony text says differently).

Re: Do not use under water

_alexdon_ — Tue, 08 Sep 2015 20:17:05 GMT

But you imagine people did swim and had no problems. The devices are certified and are able to do that. On the forum and internet you have only a small part of xperia buyers. The majority of users are pleased. You don't come to a support forum unless you perhaps have a problem and sometimes to say thank you.

After all, I see this new way of advertising waterproofness as a good thing, a positive change which may result in fewer cases damage done by users to their own devices.

Re: Do not use under water

AnnoyedWithSonyUK — Tue, 08 Sep 2015 20:48:01 GMT

This has nothing to do with the contradicting advice from Sony. Please stop defending the undefendable.

Re: Do not use under water

Zacabeb — Tue, 08 Sep 2015 21:31:51 GMT

They started doing this with the Z3+/Z4.

It's called false marketing. They should drop the IP rating to IP65 only and stop marketing it as IP68 tested. In fact, advertising the phone as IP68 certified and disclaiming it in the fine print may be illegal in many countries.

Let's put it to the test, shall we?

Re: Do not use under water

Zacabeb — Tue, 08 Sep 2015 22:01:23 GMT

By the way, Sony had ALPS design a waterproof headphone jack and USB port for them. The only problem with them would be short circuiting and corrosion, but not taking in water. The water should get into the sockets but not through them into the phone.

Same with the speakers. Their membranes get wet, but water shouldn't go through or past.

This is just damage control. They should fess up, and retain responsibility for all previous products marketed as waterproof. They can't back off from claims made for products already sold. That is also illegal in any country with respectable consumer rights.

But... showing someone violently dunk an Xperia Z3 in sea water to take a photo of a fish in a commercial probably had nothing to do with people thinking they could go for a swim with it.

Re: Do not use under water

pramodk — Wed, 09 Sep 2015 05:41:38 GMT

I use a Xperia Z1 and I have used it to take photos underwater. So far i have taken more than 100 pics using the shutter key (I used the default camera, not some third party app) submerging the phone in a swimming pool for about 1 meter deep. So far the phone is functioning properly. I had my flaps checkd before putting it underwater. I'm not implementing or recommending anything. Just sharing my personal experience. And if the Xperia Z5 cannot do what my Xperia Z1 could do, I might as well just go to a different phone.

Cheers