topic Do not disturb doesn't work for starred contacts in Z Series

Do not disturb doesn't work for starred contacts

HennyT — Thu, 05 May 2016 22:35:39 GMT

Do not disturb with allow priority is supposed to allow calls and texts of starred/favorite contacts to still ring and vibrate. This feature was working in the previous version but no longer works on Android 6.0.1 on my Z2 with the Feb 1, 2016 patch.
Please fix

Re: Do not disturb doesn't work for starred contacts

CameronT — Fri, 06 May 2016 00:33:55 GMT

Hi @HennyT,

Welcome to the community.

The feature is now called Do not disturb, though it should behave in a similar way to priority mode.

Can you please make sure that you have the rule set up to allow starred contacts? To do this, please go to Settings > Sound & notification > Do not disturb > Priority only allows > Calls > From starred contacts only.

Re: Do not disturb doesn't work for starred contacts

HennyT — Fri, 06 May 2016 01:01:04 GMT

The setup I have is as below and when this person texts/calls it doesn't buzz or ring.

What am I doing wrong?

Might I also add that the "call a second time within 15 minute" function also is not working. The person called me twice in two minutes and still silent.

Thank you!

Re: Do not disturb doesn't work for starred contacts

CameronT — Fri, 06 May 2016 01:14:52 GMT

@HennyT,

Looks like it's set up correctly. Can you please test the phone in safe mode and see if the issue persists?

Re: Do not disturb doesn't work for starred contacts

HennyT — Fri, 06 May 2016 01:22:54 GMT

Unfortunately the issue persists in safe mode as well.

Re: Do not disturb doesn't work for starred contacts

CameronT — Fri, 06 May 2016 01:25:18 GMT

@HennyT,

Try un-favourite the contacts, close the contacts app (or preferably restart the phone), then re-favourite them. In case DnD isn't recognising they are favourites.

Re: Do not disturb doesn't work for starred contacts

HennyT — Fri, 06 May 2016 01:41:23 GMT

That was actually one of the things I did prior to posting here, but I did what you asked again and it still didn't work.
Any other suggestions?
Is my phone the only one exhibiting this behavior?

Re: Do not disturb doesn't work for starred contacts

CameronT — Fri, 06 May 2016 01:46:03 GMT

@HennyT,

I'm not sure if you're the only one with this issue, but I personally have not come accross it before. If you set it to "Contacts only" instead of starred contacts, does it work?

Re: Do not disturb doesn't work for starred contacts

HennyT — Fri, 06 May 2016 01:50:31 GMT

Still doesn't work...
It happened on my phone before in Android 5, one of the updates fixed it then I update to Android 6 and it stops working again.

Re: Do not disturb doesn't work for starred contacts

HennyT — Fri, 06 May 2016 01:56:45 GMT

I tried allowing "anyone" to disrupt the dnd mode but it's still silent

Re: Do not disturb doesn't work for starred contacts

CameronT — Fri, 06 May 2016 01:57:33 GMT

@HennyT,

Because this happened after an update, it is possible that the update has not completely installed itself correctly.

Please try a software repair and see if it is still happening.

Re: Do not disturb doesn't work for starred contacts

HennyT — Sat, 07 May 2016 12:24:08 GMT

I didn't have time to repair updates, but what I found out is that do not disturb priority mode can only be scheduled, it cannot be entered manually by pressing volume down like you could in the past. It was a design change I wasn't aware of, or maybe I'm missing something?
Please let me know if I can enter do not disturb priority mode another way ( unscheduled). Thanks.

Re: Do not disturb doesn't work for starred contacts

HennyT — Sat, 07 May 2016 12:24:35 GMT

Scheduling a DND works btw

Re: Do not disturb doesn't work for starred contacts

CameronT — Mon, 09 May 2016 00:15:03 GMT

@HennyT,

You should be able to force enable it. If you hold the volume down key until it's on vibrate only, then press volume down again it should enable DnD until you disable it. Is this not working for you?

Re: Do not disturb doesn't work for starred contacts

HennyT — Mon, 09 May 2016 00:29:26 GMT

It is DND but if you look at the image in one of my previous posts, it says "alarm only". What I want is for "alarm only" to be "priority only" in order for the priority function to work, I've tried pressing the "alarm only" thing and I can't seem to change it

Re: Do not disturb doesn't work for starred contacts

CameronT — Mon, 09 May 2016 02:01:51 GMT

I have been looking into this for you @HennyT,

If you swipe down the quick settings menu (Swipe down from the top of the screen twice) there is an option for "Do Not Disturb". If it is not there, press the pencil icon to edit your quick settings and drag it down.

Using the quick setting you can choose between "Silent", "Alarms only" and "Priority only".

Re: Do not disturb doesn't work for starred contacts

HennyT — Mon, 09 May 2016 11:22:40 GMT

Wonderful!!! Thanks for your help!!

Re: Do not disturb doesn't work for starred contacts

CameronT — Tue, 10 May 2016 00:03:15 GMT

No problem

Re: Do not disturb doesn't work for starred contacts

Annie8881 — Tue, 17 May 2016 14:29:40 GMT

Same problem for me. It worked until the update at the weekend, now it doesn't.

Re: Do not disturb doesn't work for starred contacts

Hasan96 — Sun, 11 Sep 2016 20:53:58 GMT

I have the same problem on my Xperia Z2