topic Re: Phone is Locked into an Emergency Call Lock Screen - "SIM Is Perso Locked" in Z Series

Phone is Locked into an Emergency Call Lock Screen - "SIM Is Perso Locked"

j5chang — Fri, 11 Dec 2015 22:01:49 GMT

Hello,

I recently sent in my Z3 to the Sony repair center for some reception issues. When it came back, My phone is locked with the message on the top left of the screen saying "SIM Is Perso Locked". I now have to enter a SIM network unlock PIN which I do not have. I have called Sony and they could not provide a code. I have received one from my phone carrier (Wind Mobile) but that did not work.

Is my phone now locked to Wind Mobile? And how would I receive a proper unlock code?

Thanks,

Jason

Re: Phone is Locked into an Emergency Call Lock Screen - "SIM Is Perso Locked"

Uliwooly — Fri, 11 Dec 2015 22:03:31 GMT

@j5chang

Only Wind Mobile can give you the code, did you repaired the phone yourself or through wind mobile or through Sony's Xperia care?

Re: Phone is Locked into an Emergency Call Lock Screen - "SIM Is Perso Locked"

j5chang — Fri, 11 Dec 2015 22:08:22 GMT

Hi @uliwooly thanks. I went through Sony care.

Why is it that Wind can only give me the code? They have given me a code but it does not work. They told me they have to contact Sony to get this code as well.

Re: Phone is Locked into an Emergency Call Lock Screen - "SIM Is Perso Locked"

Uliwooly — Fri, 11 Dec 2015 22:11:07 GMT

@j5chang

Sony doesn't provide this codes, if you bought the phone through a carrier (Network locked) then you have 2 options

either 1 you get the code from them or 2 you buy it online

was the phone bought from Wind Mobile?

Re: Phone is Locked into an Emergency Call Lock Screen - "SIM Is Perso Locked"

j5chang — Fri, 11 Dec 2015 22:15:10 GMT

I bought the phone from Wind so it was unlocked to Wind. I sent it in for repair to Sony (as opposed to Wind) and when I received the phone, my phone was locked even though I had a Wind SIM card inserted.

However, the code they provided to me (which for some reason they said it came from Sony and I had to wait a month to receive) does not work which is why I'm not sure where to turn. If Wind cannot provide a solution, who else can?

Thanks

Re: Phone is Locked into an Emergency Call Lock Screen - "SIM Is Perso Locked"

Uliwooly — Fri, 11 Dec 2015 22:25:50 GMT

@j5chang

It wouldn't surprise me if they gave you the wrong code and they don't want to admit their mistake which could affect their business, lets check something

open the phone app > dial > this: *#*#7378423#*#* > wait > wait > check service info > SIM lock

Re: Phone is Locked into an Emergency Call Lock Screen - "SIM Is Perso Locked"

j5chang — Fri, 11 Dec 2015 22:31:41 GMT

When I do that there is an "X" in network and to the right of the five words it says zero. Correct me if I'm wrong but I believe this means I have zero attempts left to unlock? In this case am i SOL :(?

Thanks,

Jason

Re: Phone is Locked into an Emergency Call Lock Screen - "SIM Is Perso Locked"

Uliwooly — Fri, 11 Dec 2015 22:37:18 GMT

@j5chang

That's correct, if they gave you the wrong code it means that you have used up all the attempts, also, the x mark that the phone its locked to a carrier.

Your only option is to contact your Local support and send your device in, so they can reset the count.

Re: Phone is Locked into an Emergency Call Lock Screen - "SIM Is Perso Locked"

j5chang — Fri, 11 Dec 2015 22:42:56 GMT

Thank you.

Is there a way to find out what carrier it is locked to?

Re: Phone is Locked into an Emergency Call Lock Screen - "SIM Is Perso Locked"

Uliwooly — Fri, 11 Dec 2015 22:54:16 GMT

@j5chang

yes, dial the same as above > software info > take a screenshot > post it here

Re: Phone is Locked into an Emergency Call Lock Screen - "SIM Is Perso Locked"

j5chang — Fri, 11 Dec 2015 22:58:08 GMT

Let me know..thanks.

Re: Phone is Locked into an Emergency Call Lock Screen - "SIM Is Perso Locked"

Uliwooly — Fri, 11 Dec 2015 23:28:00 GMT

@j5chang

I can't see the picture, could you upload it to box or dropbox or drive and post the link here?

Re: Phone is Locked into an Emergency Call Lock Screen - "SIM Is Perso Locked"

j5chang — Fri, 11 Dec 2015 23:48:58 GMT

Hi here it is:

https://www.dropbox.com/s/n7xi1oa2flhedci/Screenshot_2015-12-11-17-55-40.png?dl=0

Thanks,

Jason

Re: Phone is Locked into an Emergency Call Lock Screen - "SIM Is Perso Locked"

Uliwooly — Sat, 12 Dec 2015 00:11:16 GMT

@j5chang

This is interesting, you didn't flashed the phone at all right?

1289-6979 its for Bell Canada

1289-2960 I couldn't find info on this.

Re: Phone is Locked into an Emergency Call Lock Screen - "SIM Is Perso Locked"

j5chang — Sat, 12 Dec 2015 00:27:00 GMT

So does this mean it is unlocked to both bell and this carrier you can't find info on?

And no I did not flash the phone.

Lol any idea how this could have happened? It was locked to Wind but when I received the phone back it was locked to Bell??

Re: Phone is Locked into an Emergency Call Lock Screen - "SIM Is Perso Locked"

Uliwooly — Sat, 12 Dec 2015 00:50:41 GMT

@j5chang

This is rather odd, contact Sony again and ask them to reset the count so you can enter the code again, once they do that, ask Wind Mobile to send you a new code.

Re: Phone is Locked into an Emergency Call Lock Screen - "SIM Is Perso Locked"

j5chang — Sat, 12 Dec 2015 15:49:24 GMT

Ok will do thanks. It is quite ironic that you have been more help than both Sony and Wind combined over this two month span.

Re: Phone is Locked into an Emergency Call Lock Screen - "SIM Is Perso Locked"

Uliwooly — Sat, 12 Dec 2015 19:16:53 GMT

@j5chang

Anytime, we like helping others, after all, this forum is for us, users, to help each other. keep us updated.

Re: Phone is Locked into an Emergency Call Lock Screen - "SIM Is Perso Locked"

Alex20011 — Wed, 30 Jan 2019 22:46:03 GMT

Is it really possible for Sony to reset the count??? And how would I be able to contact them??? and I would I also know the carrier for the phone