topic Re: Z2 Stuck at boot screen in Z Series

Z2 Stuck at boot screen

patchyy — Wed, 16 Dec 2015 02:37:32 GMT

So my Z2 ran out of battery last night, and this morning no matter how much it is charged it gets stuck at the telstra logo when booting?

The only way to turn the device back off is to hold the power and up volume buttons.

I have not flashed or modded the phone in any way.

Any help would be appreciated.

Re: Z2 Stuck at boot screen

Jake-SonyXperia — Wed, 16 Dec 2015 02:40:50 GMT

Hi patchyy,

Welcome to the community,

This sounds like the OS is corrupt and will not allow access. To be honest, in this case I can only really advise performing a software repair. Use the link below to follow the instructions.

Software repair

You could also see if you can boot to Safemode. Follow the instructions here for a safemode boot instructions

Safemode

Re: Z2 Stuck at boot screen

patchyy — Wed, 16 Dec 2015 02:53:25 GMT

Cheers,

Ive tried to boot into safe mode but unfortunately it just gets to the sony logo and then restarts.

Guess ill go for the repair option.

Thanks for the help.

Re: Z2 Stuck at boot screen

patchyy — Wed, 16 Dec 2015 04:33:13 GMT

Performed the repair, booted up and its stuck on the telstra logo again..

Re: Z2 Stuck at boot screen

Jake-SonyXperia — Wed, 16 Dec 2015 04:33:54 GMT

Can you try removing the SIM card and SD card and then start the device up?

Re: Z2 Stuck at boot screen

patchyy — Wed, 16 Dec 2015 04:36:38 GMT

wait sorry its working! was a bit too keen on the posting. after about 5 mins its booted up!

Cheers.

Re: Z2 Stuck at boot screen

Jake-SonyXperia — Wed, 16 Dec 2015 23:15:00 GMT

Great news, glad it all worked out

Re: Z2 Stuck at boot screen

KatieCakes — Tue, 13 Jun 2017 19:29:48 GMT

Hi my z2 is stuck in the loop of the sony logo and purple waves. Tried clicking link for software fix but i get the screen "You do not have the privileges for this page"

Re: Z2 Stuck at boot screen

Hesoffran — Sun, 18 Jun 2017 21:03:52 GMT

Go to this address and download the xperia companion tool. Then you will be able to repair your tablet. I had the same problem just fixed using the repair. Keep in mind that the first reboot takes a while after the fix. Hope this helps! Good luck.

http://support.sonymobile.com/global-en/xperia-companion/

Re: Z2 Stuck at boot screen

MayorLaunceston — Mon, 19 Jun 2017 08:46:57 GMT

It happened exactly the same to my z2 several months ago. Id tried almost everything suggested on the net to bring it back along with my data, change a new battery take out sim sd card but nothing good, eventually I had to use Xperia companion to do over the system and lost all the data but had my phone back.