topic WIFI drops connection on z5 premium. in Z Series

WIFI drops connection on z5 premium.

gundeho — Wed, 16 Dec 2015 07:47:07 GMT

My Z5P drops wifi constantly. Looses contact, everywhere. In 5min it can happen 3-5times.

While no one else with for example Iphone looses.

It also happens frequently in public wifi places, and its really annoying.

Anyone else with the same problem?

I am ready to return phone. Its THAT bad!

Topic edited by Rickard

Re: WIFI issues on z5 premium.

Rickard — Wed, 16 Dec 2015 08:31:04 GMT

I'm sorry to hear that

Does this happen also when there's good reception and you are using the phone (display on)?

Re: WIFI issues on z5 premium.

gundeho — Wed, 16 Dec 2015 08:41:01 GMT

Hej.

Yes it happens Always! At home i Have 2 Asus routers (1000Mbit fiber) and full reception, and it happens when screen is on, when im sitting surfing, facebooking or wordfeuding. Suddenly i get an exclamation mark over the wifi bar, and i have to turn off and then on the wifi to get it to work again.

And it is not one or two times, It happens constantly.. EXTREMELY ANNOYING. 😞

Mvh

/Gunnar

Re: WIFI issues on z5 premium.

Rickard — Wed, 16 Dec 2015 10:10:05 GMT

When this happens, are you able to reach the configuration page of the router using Chrome? It's probably 192.168.0.1 or 192.168.1.1.

Could you also try to turn one of the routers off and see if it still happens? If you have the DHCP-server on in both, this could be the cause.

Re: WIFI issues on z5 premium.

gundeho — Wed, 16 Dec 2015 10:19:06 GMT

Yes ofcourse i can reach configuration on routers. And i am obviously not using both at same time. Since my house is quite large i have one network on each floor.

And the problem occurs also at work, and public wifi, as soon as i turn off the wifi, 4G works excellent.

I clearly seems to be something wrong with Xperias Wifi. Or can it have to do with batterysaving?

Re: WIFI issues on z5 premium.

Rickard — Wed, 16 Dec 2015 11:25:57 GMT

Sorry, i meant to write Chrome in your phone. When you have the exclamation mark on the WiFi-symbol and internet in the phone is not working, are you able to reach the router configuration if you go to the router IP from Chrome in the phone?

What you are describing is not related to battery saving when it happens while you have the display on. It sounds like you still are connected to WiFi but the connection stops working for some reason. The exclamation mark is displayed when Android is unable to reach the Google servers.

Re: WIFI issues on z5 premium.

Robinhood1 — Thu, 17 Dec 2015 00:26:09 GMT

My phone is a Z5 having similar problems unable to resolve even I called service canter. They blame on Android 5.1 version and Sony staff admitted alot of same complaint still pending to resolve

Re: WIFI issues on z5 premium.

Rickard — Thu, 17 Dec 2015 14:33:08 GMT

@Robinhood1

Do you see the same thing that gundeho does? That it works for a while and then displays an exclamation mark?

@gundeho

I've tried my Z5 Premium with two different Asus routers but i don't see this.
Would it be possible for you to try to do a software repair using PC Companion?

Re: WIFI issues on z5 premium.

gundeho — Thu, 17 Dec 2015 14:47:32 GMT

I have now tried different solutions here at home, and it seems the problem is most accurant when you "change" wifi.

For example, when i com from my car (with wifi) it seems like Z5p cant get on home wifi. i have to restart the wifi in the phone and then it works.

After a while for example facebooking, FB doesnt load anymore, and a few seconds after that the exclamation mark appears. And i have to restart wifi on phone.

Same happens at work. and at public wifi´s (Telia here in Sweden).

/Gunnar

Re: WIFI issues on z5 premium.

Rickard — Thu, 17 Dec 2015 15:03:02 GMT

@gundeho

I'm afraid it sounds like there's something wrong with your phone as this happens with different networks.

Would it be possible for you to try to reinstall the phones firmware by doing a software repair using PC Companion and see if that helps?

The phone should connect automatically if you turn on the display when you're home. Z5 will however not scan for and connect to WiFi networks automatically when it's in sleep mode (display off) so when you turn on the display, it might take a short while before you see the WiFi-icon.

Re: WIFI issues on z5 premium.

ronaldinho161 — Fri, 18 Dec 2015 11:45:04 GMT

Hello,

I have Z5 Premium and it does the same - when changing wifi connections it shows the exclamation mark and I need to restart phone wifi to get it working. I have no issue with moible data or once I connect to the particular wifi network. I love the phone, but this is frustrating...

Re: WIFI issues on z5 premium.

Rickard — Fri, 18 Dec 2015 12:11:18 GMT

I'm afraid it's hard to say what could be the cause of this as this doesn't happen when i test this here and also without knowing if you did test my previous suggestions and if so, what the result was.

Can you please let me know:

Did you test if you were able to reach the router configuration from Chrome in the phone when this happens?

Have you tried to perform a software repair?

Logs from the phone would be helpful in this case, would you be willing to send me logs taken when this has happened?

Re: WIFI issues on z5 premium.

gundeho — Fri, 18 Dec 2015 12:33:00 GMT

And its just not when one changes WIFI. Just now it happened while i was sitting doing something on the phone. Just out of the blue? See pic. And again, and again.....

Ill be glad to send logg if needed.

Re: WIFI issues on z5 premium.

Rickard — Fri, 18 Dec 2015 12:54:05 GMT

That would be great.

To take logs:

Settings > About phone > Build number, tap 7 times on the build number

Go back and select Developer options and turn on "USB debugging" and also "Enable Wi-Fi Verbose Logging"

Restart your phone

The next time it happens:

Settings > Developer options, select "Take bug report". When the report is ready you will get a notification that you can tap and share to Google Drive. Please send me a link to the log in a private message.

Re: WIFI issues on z5 premium.

gundeho — Fri, 18 Dec 2015 13:01:50 GMT

I Fix!

Maybe someone elso should to, so maybe a pattern can be seen?

ronaldinho161 ?

No Internet connection when connected to Wi-Fi network

DrDare — Sat, 19 Dec 2015 16:46:35 GMT

I have a z1 and a z5 at home. While I dont have any issues with z1 when connecting to wifi, the z5 which connects to the same wifi doesn't connect to Internet. The wifi signal is good. My other devices work as well. Whenever I restart the z5 the Internet works for few minutes and then stops working. I have tried resetting the phone completely. I dont have stamina on. I even gave it to Sony service center and got it reset. Nothing has fixed the issue. The problem persists in any wifi network.

Re: WIFI issues on z5 premium.

ronaldinho161 — Sun, 20 Dec 2015 08:39:28 GMT

How did you manage to fix it? By doin repair or what? I don't want to do repair as I do not want to lose data and I expect to have a premium experience on a phone that costs this much and contains Premium in its titlte

Re: WIFI issues on z5 premium.

Braders — Sun, 20 Dec 2015 10:51:32 GMT

I am having the same problem with WiFi also. When looking a Facebook it will suddenly not load any more same goes on games and all appsnwith access to Internet. It sometimes has the explanation mark but no always. Looking like it is a common problem with the z5 premium. Need it fixed NOWW!!!

Re: WIFI issues on z5 premium.

ronaldinho161 — Sun, 20 Dec 2015 15:23:45 GMT

Hello, the issue seems ok now. First I turned on and off the airplane mode... Then went to settings->Wi-Fi->from the three dots select advanced. On the option "Keep Wi-Fi on during sleep" select Never. It seems to do exactly the opposite, because the moment I wake the device, it is already connected to wifi and not to mobile data. Maybe I get everything throught my mobile data when device is in sleep, which is ok for me. But after I did that, I had no exclamations marks and everything seems ok... Hope this helps

Re: WIFI issues on z5 premium.

gundeho — Mon, 21 Dec 2015 07:25:37 GMT

I tried your solution, But the problem still here for me!?

And i cant get how to do the bug report?

I will try today again.

This wifi issue really drives me insane, and take down the whole xperia experience, im sorry to say.