topic Re: Power button plays ringtone in Z Series

Power button plays ringtone

suzid — Mon, 21 Dec 2015 21:34:42 GMT

Hi,

I bought the Z5 yesterday and if I hold down the power button, my ringtone starts playing. If I hold it down again, it will start playing again over the other ringtone and my only option is to use the rocker button to silence it but when I turn the volume back up it will still be playing so my only option to stop it is to restart. This is everytime I hold down the power button.

If anyone could shed any light I would be so grateful!

Thanks in advance.

Re: Power button plays ringtone

_alexdon_ — Mon, 21 Dec 2015 21:41:41 GMT

Go to settings-accesibility and see if accesibility shortcut is enabled.

Re: Power button plays ringtone

Christofer — Tue, 22 Dec 2015 09:00:16 GMT

Hi @suzid,

That sounds strange.

Alexdon could be on to something so check the Accessibility shortcut setting and see if that is enabled.

If not, could you check if this still happens if you put your phone into safe mode?

Re: Power button plays ringtone

suzid — Wed, 23 Dec 2015 18:29:00 GMT

Thank you so much Alexdon, problem solved.
Thank you too Christofer!

Re: Power button plays ringtone

_alexdon_ — Wed, 23 Dec 2015 18:29:42 GMT

Anytime. Enjoy your device.

Re: Power button plays ringtone

Christofer — Tue, 29 Dec 2015 16:45:34 GMT

I'm glad to hear that @suzid, happy new year!

Good catch @alexdon!

Re: Power button plays ringtone

_alexdon_ — Tue, 29 Dec 2015 17:06:39 GMT

Thanks @Christofer man!