topic Re: Mobile network not showing after Marshmallow update in Z Series

Mobile network not showing after Marshmallow update

shrutigupta999 — Wed, 13 Apr 2016 03:48:37 GMT

I updated to the latest update today and post update my mobile network is not showing. I tried to restart my device/ power off/ remove SIM and reinsert.. But its not showing. Is anyone else facing same issue?

Thanks.

Re: Mobile network not showing after Marshmallow update

CameronT — Wed, 13 Apr 2016 03:58:34 GMT

Hi @shrutigupta999,

Welcome to the community.

Remove your SD card and start your phone in safe mode. Do you still experience the same issue?

Re: Mobile network not showing after Marshmallow update

Uliwooly — Wed, 13 Apr 2016 04:02:31 GMT

@shrutigupta999

Does it recognize the SIM card?

Settings > more > mobile networks

Re: Mobile network not showing after Marshmallow update

shrutigupta999 — Wed, 13 Apr 2016 04:12:33 GMT

The issue still persists after removing SD card and starting phone.in safe mode.

Re: Mobile network not showing after Marshmallow update

shrutigupta999 — Wed, 13 Apr 2016 04:17:42 GMT

@uliwooly looks like it doesnt..

Re: Mobile network not showing after Marshmallow update

CameronT — Wed, 13 Apr 2016 04:35:32 GMT

@shrutigupta999,

Are you able to test your SIM Card in another handset?

Re: Mobile network not showing after Marshmallow update

shrutigupta999 — Wed, 13 Apr 2016 04:42:13 GMT

@CameronT unfortunately i dont have another handset to test. However the SIM was perfectly fine before the update..

Re: Mobile network not showing after Marshmallow update

CameronT — Wed, 13 Apr 2016 04:44:41 GMT

@shrutigupta999,

It could be coincedence. You can try reinstalling the update by doing a software repair. If this does not work I still recommend you test the SIM card.

Re: Mobile network not showing after Marshmallow update

shrutigupta999 — Wed, 13 Apr 2016 11:51:57 GMT

@CameronT is there any way to go back to previous version?

Re: Mobile network not showing after Marshmallow update

CameronT — Thu, 14 Apr 2016 00:09:23 GMT

@shrutigupta999,

There's no official way I can advise that will allow you to downgrade to a previous version.

Have you completed the software repair?

Re: Mobile network not showing after Marshmallow update

shrutigupta999 — Thu, 14 Apr 2016 04:02:57 GMT

@CameronT, i am trying to do software repair.using pc companion.. But gettting an error while updating.. Could not run updates components on your computer..unable to
Read local device software update files(error 12)

Please advise asap.. It is painful. W/o netwrk i cnt connect to internet to make any calls..

If this doesnt work what is the option?

I see lot of users complaining different issues

Re: Mobile network not showing after Marshmallow update

CameronT — Fri, 15 Apr 2016 03:50:42 GMT

If PC companion is not working correctly there are a few steps that you can try to resolve this.

Try these methods one after the other. Verify after each method whether the problem was solved, before trying the next one.

Make sure that you have a working Internet access. Visit any website, for example, www.sonymobile.com, to verify that the computer can access the Internet. If that is a problem, please check cable, router or the Internet service provider etc.
Check your firewall and make sure that Sony Ericsson Update Engine.exe and PCCompanion.exe are allowed to access the Internet. For instructions, refer to the user guide for the firewall.
Check your proxy settings. If you are trying to update your device when connected to a corporate network, you might be using a proxy. Contact your network administrator for further assistance.
Check that Java is up to date on your computer. https://java.com/en/download/
Restart the computer and try again.

Re: Mobile network not showing after Marshmallow update

shrutigupta999 — Mon, 18 Apr 2016 03:29:34 GMT

@CameronT I successfully did software repair TWICE. Even after that the SIM is not getting detected. I checked my SIM in other phone and it is working fine. Please tell me what to do now. This is taking too long and Causing too much inconvenience.

Please help!

Re: Mobile network not showing after Marshmallow update

shrutigupta999 — Mon, 18 Apr 2016 03:36:39 GMT

CameronT and uliwooly please see what can be done. I have done software repair twice using Xperia companion using the latest version. Even then my device is not detecting the SIM. The SIM works fine on other phone. The carrier is LycaMobile

Are there any steps to downgrade? I do not want to purchase a new phone. My phone's warranty expired 3 months back.

Please help.

Thanks.

Re: Mobile network not showing after Marshmallow update

Uliwooly — Tue, 19 Apr 2016 16:19:01 GMT

@shrutigupta999

you could downgraded using Xperifirm or Flashtool

/t5/Xperia-Z2/How-to-manually-update-downgrade-root-2014-Xperias/td-p/593459

Re: Mobile network not showing after Marshmallow update

Rickard — Wed, 20 Apr 2016 14:51:19 GMT

@shrutigupta999

Could you check so that "Preferred network type" under Settings -> More -> Mobile networks is set to LTE/WCDMA/GSM or WCDMA/GSM if you don't have the version with LTE?

If this doesn't help, would it be possible for you to send me a private message with some information about your phones and also a log taken after this has happened?

First open the dialer and dial *#*#7378423#*#*, select Service info -> Model info and note the model number.

Then go back to "Service info" and select "Software info". Take a screenshot, scroll down and take another screenshot.

Go back to "Service info", select "Configuration" and take a screenshot.

To take a log:

Settings > About phone > Build number, tap 7 times on the build number
Go back to Settings and select Developer options and turn on "USB debugging". Then tap "Logger buffer sizes" and set this to "4 M".
- The next time you don't get network connection:
Settings > Developer options, select "Take bug report". When the report is ready (may take a minute or so) you get a notification that you can tap and share to Google Drive.

Please send me model number, screen shots and a link to the file on Google Drive in a private message and i'll forward this internally for investigation.

Re: Mobile network not showing after Marshmallow update

shrutigupta999 — Fri, 22 Apr 2016 23:33:25 GMT

uliwooly Thanks. After the downgrade the mobile network is working fine. Even though I am 2 versions down I am happy.

Thanks!

Re: Mobile network not showing after Marshmallow update

Uliwooly — Mon, 25 Apr 2016 23:43:51 GMT

@shrutigupta999

Anytime

Re: Mobile network not showing after Marshmallow update

Axingole — Thu, 22 Jun 2017 21:51:29 GMT

I have sony Z3s Dual sim model D6633. After updating to Marshmellow on my phone, Gmail, Hotmail and my work email ( Gmail configured as IMAP, hotmail and work email configured as EAS ) does not Sync emails. After deleting my mail from the phone , it still shows up in the Inbox, This does not happen with my previous sony z1s or LG or Iphone.

Please note that I am using Gmail as an IMAP server and also after deleting it from the phone, I refresh it to make sure it syncs with the server and then check. Still it does not delete it.

Please help.

PS: When I talked to SONY support, they are asking what is an IMAP server??!?!!. I can't believe what kind of people are hired to work in Support. Its really a Shame.