topic Re: gps without signal in Z Series

gps without signal

sbass84 — Fri, 29 Jul 2016 17:14:37 GMT

hi, i have had a z5 for 3 weeks now,i bought it as i was annoyed at other makes of phones messing up. I now feel i made a big mistake. i get force errors, its slow alot of the time, wifi is tempermental and the GPS doesnt work at all and i cant send it back as the rear glass had broke in my pocket for no reason what so ever as i was stood all the time it was in there. EE wont do anything without £100 on insurance which i wont pay, i refuse to pay because of how rubbish the phone is BRAND NEW and how brittle it is and the fact a samsung died on me 3 times in 12 months resulting in insurance excess and the final time it cost me early upgrade fees to move away from samsung. No i have a broken phone for no reason and no gps that i use alot.

with the gps i get quite often around 20 satellites in view but never any fix.Ive tried about 10 apps to fix this, ive tried using the service menu and purge assistance but no joy. I am about to put this phone in the bin and NOT pay anyone for it, if i have to i will seek legal advice against ee and sony as what is supposed to be a brand new working phone is actually the biggest waste of money ive had for years.

Can you at least advise me on the gps issue????????????????

Re: gps

Uliwooly — Fri, 29 Jul 2016 19:28:12 GMT

@sbass84

Hard to tell, you could repair the phone with XC but it might be hardware related.

Re: gps

sbass84 — Fri, 29 Jul 2016 22:34:29 GMT

tried that too. If its hardware, where can i get a replacement part? id rather do it myself than pay out more money for something thats not my fault and i shouldnt be paying for

Re: gps without signal

YoGem — Fri, 29 Jul 2016 23:52:33 GMT

Could you please install this app https://play.google.com/store/apps/details?id=com.eclipsim.gpsstatus2 and taking a screenshot of the sat status!?

I may have a clue of what's wrong with it.

Re: gps without signal

sbass84 — Sat, 30 Jul 2016 09:19:34 GMT

Already had that app, here's a couple of screen shots

Re: gps without signal

Sdbass84 — Sat, 30 Jul 2016 13:37:37 GMT

@YoGem

Re: gps without signal

YoGem — Sat, 30 Jul 2016 15:00:02 GMT

I see, that is not an issue with the AGPS, that is really a bad reception issue. Are you using a heavy cover for your phone? Are you inside a building? Did you try the same app outside?

Re: gps without signal

Sdbass84 — Sat, 30 Jul 2016 15:56:38 GMT

The signal does drop where I was but it's the same no matter where I am, the other day I was out in the open with a clear sky, no case, not even a battery cover as the rear glass is such poor quality so should be better than most in my opinion. Never get a fix no matter how long i leave it searching and no matter how clear the sky and my surroundings are

Re: gps without signal

Sdbass84 — Sat, 30 Jul 2016 15:59:22 GMT

and even with a constant stable full reception i still have no gps

Re: gps without signal

YoGem — Sat, 30 Jul 2016 16:33:23 GMT

Ok so if you can see you have good reception and the phone won't fix that is an AGPS issue but I am also prone to think you got some damage to the GPS antenna, I understand that you cannot claim warranty but what you have to do is to bring it to local support for repair.

Re: gps without signal

Sdbass84 — Sat, 30 Jul 2016 16:45:17 GMT

That's something I dont want to do. By the time I've paid repairers etc I would have paid the handset price and STILL have my 24 month contract to pay that just started. Poor quality and service from ee and Sony has cost me or is going to cost me alot of money. Its like I'm being charged for membership to a fake website. All payout n nothing to show for it apart from rubbish. 3 weeks I've had a brand new phone that instantly broke and had issues from day 1. I will do what it takes legally and via social media to spread the word about ee and Sony.

Re: gps without signal

Sdbass84 — Sat, 30 Jul 2016 17:06:09 GMT

Deceived you? Sony and ee are amazingly poor at service. 1200 I'll pay for this contract and I feel like I've been scammed. Now another load of cash to fix manufacturer problems. disgusting!! Legal advise will be coming my way mondau

Re: gps without signal

Sdbass84 — Sat, 30 Jul 2016 17:53:16 GMT

So now the site admins are removing posts containing personal experiences with this Sony support and not bothering to help me

Re: gps without signal

Uliwooly — Sat, 30 Jul 2016 20:21:10 GMT

@Sdbass84 @sbass84

If you post something that goes against the forum guidelines, your post(s) could be edit and/or removed

You can read them here

http://talk.sonymobile.com/t5/Welcome/Discussion-guidelines/m-p/349678#U349678

Re: gps without signal

Sdbass84 — Sun, 31 Jul 2016 10:03:19 GMT

So despite the fact that there has been countless reports of a weak back screen magically breaking and being the reason I can't send my phone back under warranty, Sony are going to do nothing to help me? I have to pay the bill on a BRAND NEW phone because of a hugely reported design fault. for a support page you don't offer much support!

Re: gps without signal

Uliwooly — Sun, 31 Jul 2016 22:59:01 GMT

@Sdbass84 @sbass84

Do you understand that this is a USER based forum? you can contact Sony directly >>> Local support

again, the glass can't crack on it's on, I know it's frustrating but it can't "magically break" as you stated.

Do post a picture of the back

GPS signal unstable

David71 — Tue, 12 Sep 2017 11:45:10 GMT

~~Hola buenas tardes keria ke me ayudarán con mi localización de GPS que se debe a que no llega la localización mi móvil es un Z5 y no es problema de Red porque tengo 10 Gb muchas gracias~~

Hello good afternoon keria k help me with my GPS location that is due to the location does not reach my mobile is a Z5 and is not Red's problem because I have 10 Gb many thanks

Translated with Google Translate