topic Re: Touchscreen Unresponsive in Z Series

Touchscreen Unresponsive

sparshDubey — Mon, 07 Nov 2016 03:08:08 GMT

So, I have bought my Sony Xperia Z3 Compact, 2 years ago, screen got unresponsive like a year ago, I contacted the Sony Center and they replaced my phone with new Xperia Z3 Compact, but now the problem has again arised, the top and the bottom part of the screen has become unresponsive again and it's so annoying.

I need help asap.

Repairing the phone should not be the only answer, I cannot repair my phone every year, I have not dropped my phone, nor even used underwater, nor any rough use.

Please help me, thanks.

Re: Touchscreen Unresponsive

MarlonUk1 — Mon, 07 Nov 2016 03:17:46 GMT

try to restart your device using the button found inside one of the flaps. or a long press on the power should do it,

if you are unwilling to perform a software repair using Xperia Companion, then I suggest you head on to your local service center Local support

Re: Touchscreen Unresponsive

Emir1 — Mon, 07 Nov 2016 08:22:27 GMT

Hi @sparshDubey, I am very sorry to hear about that.

In addition to what @nolramlb suggested, could you try to see if you are able to clear the whole display in the touchscreen Diagnostics test? To do so, go to Settings > About phone > Diagnostics > Touchscreen - follow the instructions here.

If you were not able to clear the whole screen, could you try performing the same test while in safe mode?

Let me know how it went!

Re: Touchscreen Unresponsive

sparshDubey — Mon, 07 Nov 2016 15:19:48 GMT

I tried the touchscreen test, it doesn't clear up the top and bottom part sometimes, but sometimes it does.
Another strange thing I noticed, the touchscreen works fine when the Soft keys are not there. Like, when I am on lockscreen, the soft keys are Camera, Emergency and Lock and that time the touchscreen works just fine.(Tried my best to express in words).

Re: Touchscreen Unresponsive

Emir1 — Mon, 07 Nov 2016 15:32:30 GMT

Did you experience the same while in safe mode?

In this case, I recommend that you proceed with a software repair using Xperia Companion and then try to see if it persists afterwards.

Keep me up to date on how it went!

Re: Touchscreen Unresponsive

sparshDubey — Mon, 07 Nov 2016 15:38:49 GMT

Yes, it did persist in Safe Mode, sometimes it got cleared, sometimes it did not. I am going for Software Repair right now, will update you guys soon.

Re: Touchscreen Unresponsive

sparshDubey — Tue, 08 Nov 2016 01:24:22 GMT

It din't fix even with the software repair. I am not getting it, touchscreen works fine when the Softkeys are minimized, but it doesn't when it's not minimized.

Re: Touchscreen Unresponsive

Emir1 — Tue, 08 Nov 2016 07:32:28 GMT

Yes, I agree that the behaviour is very peculiar.

I'm afraid the next step is to have the device sent to an authorized service center so that a technician may have a look at it. To do so, I recommend getting in touch with your Local support so that they can assist you with the process.

Re: Touchscreen Unresponsive

JamieP — Wed, 14 Dec 2016 14:08:22 GMT

Hello sparshDubey

I have just been reading your thread from a month ago with interest. I have been having a very similar problem to you, although only at the top of the screen - so when I want to drag down a notification form the task bar, I can't. Unless I open an app, turn the phone landscape and then it works (because I am dragging from the side).

I have tried the diagnostic screen clear, and it doesn't clear the top. I have tried restarting in safe mode and removing the SD card.

Having read your post, I tried to drag down the notification while in lock screen - and it worked! Which makes me think that it is not a physical problem with the screen (the screen is in good condition). It's more like the issues you used to get with the old HP/Compaq handheld PC's (for those old enough...). At least with them there was an option to recalibrate the touch screen.

Anyway, I just wanted to know, as it's been a month or so - did you get any joy from sending your phone off for repair (if indeed you did that) ? What did they say?

Many thanks

JamieP

Re: Touchscreen Unresponsive

tinong9 — Thu, 15 Dec 2016 14:20:17 GMT

@JamieP wrote:
Hello sparshDubey
I have just been reading your thread from a month ago with interest. I have been having a very similar problem to you, although only at the top of the screen - so when I want to drag down a notification form the task bar, I can't. Unless I open an app, turn the phone landscape and then it works (because I am dragging from the side).
I have tried the diagnostic screen clear, and it doesn't clear the top. I have tried restarting in safe mode and removing the SD card.
Having read your post, I tried to drag down the notification while in lock screen - and it worked! Which makes me think that it is not a physical problem with the screen (the screen is in good condition). It's more like the issues you used to get with the old HP/Compaq handheld PC's (for those old enough...). At least with them there was an option to recalibrate the touch screen.
Anyway, I just wanted to know, as it's been a month or so - did you get any joy from sending your phone off for repair (if indeed you did that) ? What did they say?
Many thanks
JamieP

Hi JamieP and sparshDubey,

I just saw this thread. However, I had the exact same experience as your first post (no exaggeration, when top touchscreen suddenly became unresponsive etc).

This issue has been elaborately discussed in other threads:

http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Status-bar-Notification-pull-down-difficult-in-home-screen/td-p/1020360/page/10

http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Z3-compact-back-and-home-button-not-working-after-recent-update/td-p/1084188/page/10

I've been following those threads, you may read some though it'll take a while--just if you want to have more idea on the matter.

Anyway, it's a common problem and I don't think you can avoid it, seeing as how TWO of your phones (z3 compact and another unit as replacement) went down like that. Like, what did you do wrong for it to happen twice (not only to you, btw)?

None, right? You just used your phone as normal.

Cheers

Re: Touchscreen Unresponsive

polodipolo — Sun, 30 Jul 2017 20:34:21 GMT

Hi Tinong9, JamieP and sparshDubey,

I had similar issue with the notification bar / pull down menu. It stopped working for several months but then started working again after some update.

Now the buttons on the bottom no longer work unless I rotate the screen.

Were you able to resolve the problem?

Best,

polodipolo

Re: Touchscreen Unresponsive

defcon5 — Mon, 04 Sep 2017 08:54:43 GMT

My Sony Xperia Z3 Compact - bought it 2 years and a month ago. She just got out of the warranty. The problem of the phone: the right side of the Touchscreen does not responding, on a narrow strip (a letter wide), from top to bottom. For example: I can not type p, unless I rotate the phone.

Re: Touchscreen Unresponsive

Weelzen — Tue, 19 Dec 2017 21:13:10 GMT

~~Guten Tag,~~

mein XPERIA Z3 Compact ist nun 2,5 Jahre alt. Seit einigen Tagen reagiert das Touchscrenn nicht mehr in der Mitte sowie die unteren 3 Symbole. Es kann doch nicht sein, das kurz nach Ablauf der Garantie solche sachen passieren. Schließlich liest man überall in den Smartphone-Foren von diesen Problemen beim Z3.

~~Was kann man tun, um diesen Schaden repariert zu bekommen?~~

Google translation:
Good day,

my XPERIA Z3 Compact is now 2.5 years old. For several days, the Touchscrenn no longer reacts in the middle and the lower 3 symbols. It can not be that happen soon after the expiration of the guarantee such things. Finally, one reads everywhere in the smartphone forums of these problems in the Z3.

What can you do to get this damage repaired?

Re: Touchscreen Unresponsive

Emir1 — Thu, 21 Dec 2017 07:45:22 GMT

Hi Everyone, I am sorry to hear that you are experiencing this.

If you have had the opportunity to test to see if the same occurs while in Diagnostics, while also persisting in safe mode and after a software repair using Xperia Companion, then I am sorry to say that it would be best to have the device sent to an authorized service center so that a technician may examine it for you.

In order to have it sent to an authorized service center, I advice that you get in touch with your Local support so that they may assist you. They are well informed in regards to local service routines, consumer laws and warranty terms.