Setup issues

Mick1987 — Tue, 03 Dec 2019 02:26:00 GMT

After setting up my TV ( KD-49XG70) with my xbox and using the setup wizard. I have sound picture and all but every 20 secs it flashes a notice in bottom right corner, a yellow warning triangle saying function unavailable whilst watching prime, Netflix ect and when playing games over hdmi the demo graphics run a cross the top the the screen splits and asks if I want the 4k hdr reality pro setting on or off. Doesn't matter how many times I say on or press return to stop, it continues every 3 - 4 mins. I have factory reset and reinstalled updates and re-setup the TV. Nothing stops it. Can anyone explain this or give me the fix please.

Re: Setup issues

Sean_Mc — Mon, 09 Dec 2019 15:41:14 GMT

Hi Mick,

Welcome to the Sony Community.

If you've already done a reset I would suggest getting in touch with the support team for further help with this here.

Best wishes,

Sean

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Setup issues

Re: Setup issues