https://community.sony.co.uk/t5/general-chat/kdl-40we663-tv/m-p/3682118#M12357 <P>Hi,</P><P>I bought this TV back in October. The picture is less than sharp, the smart-TV keeps lagging/dropping out and the remote control takes forever to change channels. I've looked at a number of 'fix-it' type manuals. I'm incredibly disappointed with my purchase. Any suggestions for next steps in support?&nbsp;</P> Thu, 02 Jul 2020 19:50:26 GMT Tinkyx12 2020-07-02T19:50:26Z https://community.sony.co.uk/t5/general-chat/kdl-40we663-tv/m-p/3682118#M12357 <P>Hi,</P><P>I bought this TV back in October. The picture is less than sharp, the smart-TV keeps lagging/dropping out and the remote control takes forever to change channels. I've looked at a number of 'fix-it' type manuals. I'm incredibly disappointed with my purchase. Any suggestions for next steps in support?&nbsp;</P> Thu, 02 Jul 2020 19:50:26 GMT https://community.sony.co.uk/t5/general-chat/kdl-40we663-tv/m-p/3682118#M12357 Tinkyx12 2020-07-02T19:50:26Z https://community.sony.co.uk/t5/general-chat/kdl-40we663-tv/m-p/3682441#M12363 <P><SPAN style="font-size:10pt"><SPAN style="font-family:Arial">Hi Tinkyx12, </SPAN></SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size:10pt"><SPAN style="font-family:Arial">Welcome to the Community. It's best to call </SPAN></SPAN><A href="http://bit.ly/2BPCak1" target="_blank">Sony Support</A><SPAN style="font-size:10pt"><SPAN style="font-family:Arial"> about this. </SPAN></SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size:10pt"><SPAN style="font-family:Arial">Thanks,</SPAN></SPAN></P> <P><SPAN style="font-size:10pt"><SPAN style="font-family:Arial">Pascale</SPAN></SPAN></P> Fri, 03 Jul 2020 19:02:53 GMT https://community.sony.co.uk/t5/general-chat/kdl-40we663-tv/m-p/3682441#M12363 Pascale_F 2020-07-03T19:02:53Z