topic Re: Betreff: KDL43WF663 Internet/App Issues in General chat

KDL43WF663 Internet/App Issues

twright123 — Sun, 22 Nov 2020 12:01:21 GMT

Hi,

Wondering if someone can help / advise please.

My mum has a KDL43WF663 Sony Bravia TV, she has recently had issues when she is connected to wifi with the apps on the TV, namely the UK ones - Iplayer, ITV Player & Channel 4, whereby when you click on one of them it brings something else up.

I did the the network app refresh via the settings & this just left apps like Netflix, Prime & Youtube installed with no sign of iplayer/itv / 4OD. In investigating it and looking around I found that if I connected the TV to my phone & bypassed her wifi (plusnet hub, if this helps) that re-scanning bought back all the apps & works again. However after a few minutes of being connected back to the plusnet hub they disappear and the icons bring back up different apps. Network app refresh brings back just the apps like Netflix, Prime & Youtube.

I'm wondering if someone can advise if there is an easy fix with this?

Thank you.

Betreff: KDL43WF663 Internet/App Issues

Peter_S. — Mon, 23 Nov 2020 07:18:57 GMT

Hi,

Can you please verify that the latest software is installed on the TV:
https://www.sony.co.uk/electronics/support/lcd-tvs-wf66x_w66xf-series/kdl-43wf663/downloads/00016879

Cheers

Peter

Betreff: KDL43WF663 Internet/App Issues

twright123 — Tue, 24 Nov 2020 20:44:55 GMT

Hi,

Yes it has the most up to date software installed.

Thank you.

Tom

Re: Betreff: KDL43WF663 Internet/App Issues

Joe_Dohn — Thu, 26 Nov 2020 16:21:09 GMT

This seems to be network/firewall related, I'd recommend contacting the ISP (Internet Service Provider) for help with this.