https://community.sony.co.uk/t5/general-chat/do-sony-ever-respond-to-an-email/m-p/2291548#M7420 <P>Sent an email via my online account regarding a blu-ray player that is still in warranty having trouble connecting to the network. I sent 2 emails nearly a month ago with no response.</P><P>Really Poor customer support!</P> Tue, 07 Feb 2017 20:39:17 GMT captain85 2017-02-07T20:39:17Z https://community.sony.co.uk/t5/general-chat/do-sony-ever-respond-to-an-email/m-p/2291548#M7420 <P>Sent an email via my online account regarding a blu-ray player that is still in warranty having trouble connecting to the network. I sent 2 emails nearly a month ago with no response.</P><P>Really Poor customer support!</P> Tue, 07 Feb 2017 20:39:17 GMT https://community.sony.co.uk/t5/general-chat/do-sony-ever-respond-to-an-email/m-p/2291548#M7420 captain85 2017-02-07T20:39:17Z https://community.sony.co.uk/t5/general-chat/do-sony-ever-respond-to-an-email/m-p/2291589#M7421 <P>Hi there</P> <P>&nbsp;</P> <P>Sony normally do respond to emails - although a week later ...&nbsp; So not sure on whats going on with that at the moment.</P> <P>&nbsp;</P> <P>In regards to it not connecting to the internet - Can you try setting up the bluray player using a static IP address and then using the DNS servers of 8.8.8.8 and 8.8.4.4 - see these instructions : <A href="http://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/36641/" target="_self" rel="nofollow noopener noreferrer">HERE</A>.</P> <P>&nbsp;</P> <P>Cheers</P> Tue, 07 Feb 2017 21:54:25 GMT https://community.sony.co.uk/t5/general-chat/do-sony-ever-respond-to-an-email/m-p/2291589#M7421 Anonymous 2017-02-07T21:54:25Z