topic Re: Cashback - how long on average has it taken? in General chat

Cashback - how long on average has it taken?

harveyadan — Tue, 05 Sep 2017 18:29:03 GMT

Hello everyone - I recently bought an A6000 camera w/ kit lens from John Lewis in silver (it's beautiful). I was enticed by the great reviews and also that Sony had just doubled their cashback to £100.

The same day I purchased it, I filled out the cashback form along with pics of receipt and serial number. That was 19th August. I got (almost immediately), what i assume is an automated email from Sony with a ref number and to say once everything was validated the money will be sent to my account.

I reallise I need to allow 28 days but as I've heard or seen nothing else, I was wondering how long it had taken people to recieve their cashback?

Many thanks in advance.

Re: Cashback - how long on average has it taken?

jumpsuit — Tue, 05 Sep 2017 18:40:37 GMT

Hi @harveyadan and welcome to the Community

I don't have an exact answer for you but if you use 28 days as the rule of thumb

then anything quicker is a bonus

If you haven't heard / received anything in that time then please contact Sony Support straight away.

Hopefully other members will post here to let you know if it was any quicker.

Cheers

Re: Cashback - how long on average has it taken?

harveyadan — Thu, 07 Sep 2017 17:10:49 GMT

Thanks for the advice. Is there an email address for Sony to use (just in case) as the Support section gives you a choice of topics neither of whic relate to a general query?

Re: Cashback - how long on average has it taken?

jumpsuit — Fri, 08 Sep 2017 08:52:09 GMT

Hi again

You're welcome

If you don't hear anything then don't email - the telephone is always quicker

I would try the +44 (0) 2073652810

number given on this page.

Re: Cashback - how long on average has it taken?

harveyadan — Mon, 11 Sep 2017 10:25:43 GMT

Thanks again, Jumpsuit

Re: Cashback - how long on average has it taken?

jumpsuit — Mon, 11 Sep 2017 10:31:35 GMT

No worries, my pleasure

Re: Cashback - how long on average has it taken?

braisim — Mon, 11 Sep 2017 13:58:01 GMT

I sent my claim on 23 August (in respect of new A7 mk II camera) and uploadad the invoice and photo of serial number. I received the automated email acknowledging receipt but no cash yet.

I emailed today to check that there is no problem and I hope to get the cash soon.

Re: Cashback - how long on average has it taken?

jumpsuit — Mon, 11 Sep 2017 14:12:27 GMT

Hi @braisim and welcome to the Community

Thanks for letting us know.

Also don't be afraid to use the telephone - its always quicker than an email.

Re: Cashback - how long on average has it taken?

harveyadan — Mon, 11 Sep 2017 14:22:09 GMT

Hi Braisim - I decided to phone using the number jumpsuit provided. The CS rep acknowledged my ref number and said everything was fine and to expect the cash back within 28 days (which would be this Saturday). I just wanted to know there was nothing that Sony needed and everything was on track. I’m happy with that and would hope that’s the first and last time I have to call them.

Re: Cashback - how long on average has it taken?

braisim — Mon, 11 Sep 2017 14:34:50 GMT

thanks harveyadan. i'll give them a call if i don't receive the cashback within 28 days.

Maybe you could post here again when you get yours?

Thanks.

Re: Cashback - how long on average has it taken?

braisim — Mon, 11 Sep 2017 14:35:15 GMT

Thanks jumpsuit.

Re: Cashback - how long on average has it taken?

harveyadan — Thu, 14 Sep 2017 17:22:21 GMT

Hi - just to let you know I got an email today from Sony that my cashback was being processed and to expect it within 5 business days. So in my case it has taken 26 days (just under the wire). My advice would be to give them a quick call on the number that jumpsuit provided if you want to feel reassured all is on track.

Re: Cashback - how long on average has it taken?

jumpsuit — Fri, 15 Sep 2017 09:37:15 GMT

Great news @harveyadan