topic Betreff: Sony Cashback Help in General chat

Sony Cashback Help

kabir27 — Wed, 08 Nov 2017 16:04:18 GMT

So I recently purchased a Sony A7ii with the Kit Lens (ILCE-7M2K) from Very.co.uk and applied for Cashback which I believe is around £200 for that model.

I filled out the Cashback form correctly and attached the serial number from the actual camera as an Image and the Advice Note (Invoice) which was in my parcel. The Advice Note contains the item ordered, value, my details and the date of order.

Sony then emailed me back saying that I had sent them an online confirmation rather than the Invoice and that now I am no longer valid for the Cashback scheme.

Does anyone know what I am to do in this situation when I have sent them what they wanted and they say it's incorrect?

Betreff: Sony Cashback Help

IamNic — Wed, 08 Nov 2017 16:35:08 GMT

Hi kabir27,

I will escalate your complaint and someone at Sony should get in contact with you.

- Nic

Betreff: Sony Cashback Help

kabir27 — Fri, 10 Nov 2017 22:20:29 GMT

Hi Nic,

Thanks for that, they have now reviewed the proof of purchase again and have accepted it. Thanks again.

- Kabir

Betreff: Sony Cashback Help

IamNic — Fri, 10 Nov 2017 23:01:06 GMT

Hi @kabir27,

I am glad your issue got resolved so quick.

- Nic

Betreff: Sony Cashback Help

Tomcat3 — Mon, 20 Nov 2017 09:35:52 GMT

Disgusted with the service revived 7 times have sent emails proof of purchase serial no photos of camera box everything told too late each time first time was day I bought camera . Phone calls made st God knows what cost to me for a £50 Cashback ona camera spoke to a guy st sony yes all good then revived emails. Ridiculous a company advertise a winter cashback but it's not available never buy Sony

Betreff: Sony Cashback Help

jumpsuit — Mon, 20 Nov 2017 09:48:39 GMT

Hi again @Tomcat3

You didn't get back to me in the other thread you posted about this on Thursday,

I could have attempted to help quicker if you had.

I will escalate this for you and someone should be in touch with you in the next couple of days.

Betreff: Sony Cashback Help

jumpsuit — Mon, 27 Nov 2017 11:33:47 GMT

Hi again @Tomcat3

Could you reply to the email you received on the 14th with a picture of the receipt showing

at least the top part with the date of purchase and the camera details as it was sent on two

separate pictures which invalidates it.

Thanks

Betreff: Sony Cashback Help

Tomcat3 — Mon, 27 Nov 2017 13:40:47 GMT

Thanks for the answer but I resent the copy of receipt with time date store even member of staffs name my son even did it As well I seriously belive after reading all reviews it's a con . I'm never going to get my cashback . Rip off

Betreff: Sony Cashback Help

jumpsuit — Mon, 27 Nov 2017 14:52:23 GMT

Hi @Tomcat3

You're welcome.

If you do what Sony have asked you to do then its more likely

you'll have your cashback claim accepted

This really isn't a con.

Cheers

Betreff: Sony Cashback Help

jumpsuit — Thu, 30 Nov 2017 10:23:47 GMT

Just to let members know that @Tomcat3

has had his claim approved

Cheers

Betreff: Sony Cashback Help

rosew03 — Thu, 14 Dec 2017 10:31:11 GMT

Hi Nic

I have had similar problems to other people receiving my cashback. I bought a Sony a6000 and was told my invoive proof was an online order form not a valid receipt - so I sent a VAT receipt instead within the 10 day period. I did this 6 days ago and still have not had a response to say if my claim is now valid. Is it possible to find out what the status of my cach back claim is now? Many thanks

Rose

Betreff: Sony Cashback Help

jumpsuit — Thu, 14 Dec 2017 10:37:29 GMT

Hi @rosew03 and welcome to the Community

I have escalated this for you so someone will be in touch with you in the

next couple of days.

Are your contact details correct in your profile?

Cheers

Betreff: Sony Cashback Help

rosew03 — Thu, 14 Dec 2017 11:10:16 GMT

Thankyou! Yes they are correct

Rose

Betreff: Sony Cashback Help

jumpsuit — Thu, 14 Dec 2017 11:32:49 GMT

You're welcome

Betreff: Sony Cashback Help

Sanjp13 — Wed, 20 Dec 2017 13:29:18 GMT

Hi,

I've come to this forum looking for answers regarding the winter cashback and how long it takes when i stumbled on this tread. I've also not heard anything back from Sony since i put the claim in on the 1st Dec.

@jumpsuit Are you able to check the status of my claim also please?

Thanks

Betreff: Sony Cashback Help

jumpsuit — Wed, 20 Dec 2017 15:41:25 GMT

Hi @Sanjp13 and welcome to the Community

The best advice to offer is to give Sony Support

a ring on +44 (0) 2073652810.

They can usually help.

If not or any problems, let us know in this thread.

Cheers

Betreff: Sony Cashback Help

kgeddes21 — Thu, 28 Dec 2017 10:19:35 GMT

Hi Betreff,

I am having the same issue.

I purchased a sony camera and lense on Black Friday weekend and have filled in all of the forms and sent off for the cash back.

I have recieved an email saying that they are reviewing and that its pending, but it has been like this for over a month now and nobody has come back to me.

I am worried that the cashback deal expires in January and they might say its to late.

Are you able to assist me with this please?

Kind regards

Betreff: Sony Cashback Help

jumpsuit — Thu, 28 Dec 2017 11:16:45 GMT

Hi @kgeddes21 and welcome to the Community

The best advice for checking the status of your claim is to give Sony Support

a ring on +44 (0) 2073652810.

If you need any help afterwards then let us know.

cheers

Betreff: Sony Cashback Help

ImagineLight — Thu, 28 Dec 2017 12:37:40 GMT

Hello Everyone !

I also have a small issue here.

I filled the form 2 days ago and had a message that my Claim was received and I'll receive the ID for it by email but nothing came through ( only emails that I have succesfuly registered my product ).

Should I fill this form again ?

Also, my camera was bought by my wife as a gift so her name is on the invoice, should the form be filled by her or I can do it as well ?

Thank you in advance!

Betreff: Sony Cashback Help

jumpsuit — Fri, 29 Dec 2017 17:04:32 GMT

Hi @ImagineLight and welcome to the Community

Sorry to sound like a broken record, but its best to contact Sony Support on

the telephone number given in the above posts.

Cheers