topic Re: Cashback offer in General chat

Cashback offer

Nancykelsall — Sat, 20 Jan 2018 08:50:24 GMT

Cashback been rejected as my 'customer confirmation' from John Lewis is 'not an invoice'. What a scam - that's what I have from John Lewis - sent with a picture of the serial number from actual TV. Really disappointing service when I have spent over 2k on a TV and was considering buying the cheaper LG version instead. Guess what I'll do next time they make a cashback offer which they want to be hard to claim? Buy the other product as I can't be bothered with the hassle.

Re: Cashback offer

jumpsuit — Sat, 20 Jan 2018 11:21:14 GMT

Hi @Nancykelsall and welcome to the Community

Some members have had problems with the VAT details of receipts but

have usually been able to sort it out after contacting Sony Support

on +44 (0) 2073652810

Unfortunately they aren't open until Monday morning, but get back to us after

you have given them a ring then.

Thanks

Re: Cashback offer

Captain-Roger-Fenton — Wed, 24 Jan 2018 12:36:49 GMT

Captain Roger Fenton 1860.

If you keep hitting a dead-end. The following might be of some assistance.

When complaining on any issue. I go straight to the top, their details exist on CeoEmail.com.
1 . Don't accept bad service.

2. Don't be rude & abusive. They'll just delete your emails.

3. Express your point of view.

4. Reply to the email, and 'CC', the CEO. This gives 'em sight of the problem. Don't expect a reply.

5. As a final resort. Email 'To' the CEO, 'CC' to where the email originated. Expect a reply.

I don't always get a positive result. It only takes 2-emails: no time at all.

CHEERS ! Captain Roger Fenton.

Re: Cashback offer

My6000 — Wed, 24 Jan 2018 12:52:22 GMT

You can download a VAT receipt from the John Lewis website if you bought the product on line.