Sony's Remote Control App Not Working

mencmarta — Tue, 18 Sep 2018 03:57:34 GMT

I am trying to see if I can actually record a TV program onto a USB stick as my 8-yr old Sony DVD twin tuner recorder died recently (I used to run TV via the DVD recorder).

TV's manual told me that USB stick needs to be minimum 32 GB so I bought a 64GB to be sure that there would be enough room on it. So the USB stick is new and unused.

Eventually I managed to register and format the USB stick and it seemed to be ready for me to record onto.

But today, when I put in the USB stick, the buttons on the remote control don't work, except to turn TV on and off.

So I can't even check if the USB stick is functioning properly.

Yes, the remote control works when I take out the USB stick, so it isn't a matter of dead batteries or dead buttons. Also, I have done the trick about taking out the batteries and pressing every button on the remote in order to 'clear' out old info, as per the two Youtube videos about this.

TV is 4 years old and works very well. Model is KDL 40W700C.

Can anyone help pls? Sony?

Re: Sony's Remote Control App Not Working

mencmarta — Tue, 18 Sep 2018 03:58:48 GMT

Forgot to say that I am in Australia.

Re: Sony's Remote Control App Not Working

jumpsuit — Tue, 18 Sep 2018 12:00:22 GMT

Hi @mencmarta and welcome to the UK Community.

If you have tried all the tricks including a reset

then its probably best to give Support a call.

The Australian Support details can be found Here

Cheers

topic Re: Sony's Remote Control App Not Working in General chat

Sony's Remote Control App Not Working

Re: Sony's Remote Control App Not Working

Re: Sony's Remote Control App Not Working