topic Re: WF-1000XM3 in Portable Audio

WF-1000XM3

speednissen — Wed, 16 Nov 2022 14:09:48 GMT

Since purchase, it happens that the sound stops approximately every fifteen minutes for half a second before it continues again. It happens both when they are connected to my phones or PC. Does anyone know if anything can be done. Unfortunately, they are so old that the warranty is not valid

Re: WF-1000XM3

jumpsuit — Wed, 16 Nov 2022 14:29:59 GMT

Hi @speednissen and welcome to the Community

Have you tried resetting them or restoring them to factory settings to see if that helps?

If not and you're not sure how to,have a look at these instructions:

Resetting the headset

Restore factory settings

Hope this helps

Re: WF-1000XM3

HannahEd01 — Fri, 18 Nov 2022 17:31:34 GMT

Hey speednissen,

Adding to jumpsuit, make sure they're up-to-date as well: https://www.sony.co.uk/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/software/00258757

Since the issue happens with multiple devices, then it will need a service. Are you based in the UK or Ireland?