topic Betreff: Sony WH-1000XM3 Google Assistant not taking commands in Portable Audio

Sony WH-1000XM3 Google Assistant not taking commands

LondonSound — Sun, 13 Jan 2019 15:42:13 GMT

Hello,

I recently got the Sony wh1000-xm3. I added Google Assistant support which it has.

if I click once it gives me the time and relevant notifications However when I long press it does not recieve Google commands. It’s as if the microphones are not on for this. If I use the google Assistant app though it takes in commands fine and with the microphones.

I have tried resetting and uninstalling the google assistant app. I also tried factory resetting. I also tried pairing and unpairing both from my phone AND google assistant. I have an iOS phone, an iPhone X.

any thoughts/suggestions?

Betreff: Sony WH-1000XM3 Google Assistant not taking commands

IamNic — Sun, 13 Jan 2019 16:01:22 GMT

Hello @LondonSound,

do you have the Sony Headphones Connect app installed?

Maybe you need to adjsut a setting there to make the Google Assistant functionality work.

- Nic

Betreff: Sony WH-1000XM3 Google Assistant not taking commands

LondonSound — Tue, 15 Jan 2019 11:25:20 GMT

Hi there - thanks for your reply. Yes I do have the headphone app. This is how I got Google Assistant installed into it in the first place. i changed the NC button to be used with google assistant. It prompts you then to the Google Assistant app.

I tried resetting and also factory resetting the headphones. I also tried to reinstall both google app and sony app. I also unpaired and paired the headphones from my phone and from google assistant.

any takers??

Betreff: Sony WH-1000XM3 Google Assistant not taking commands

Tictok — Wed, 16 Jan 2019 18:55:45 GMT

I have the same issue. Did you ever find a fix? Thanks

Betreff: Sony WH-1000XM3 Google Assistant not taking commands

LondonSound — Wed, 16 Jan 2019 20:23:39 GMT

Hi there - unfortunately no, no fix thus far. I get notifications and it can be read out to me but I can’t give commands. It appears we aren’t the only ones dealing with this as there’s another on the forum with the same issue.

Any my idea from Sony?

Betreff: Sony WH-1000XM3 Google Assistant not taking commands

Tictok — Wed, 16 Jan 2019 20:42:07 GMT

Yeah, I've tried everything I can think of.... factory reset, forgot and then reconnected the blue tooth on iphone, deleted and reinstalled both Sony headphone app and Google assistant, played around with various settings within the app. Same thing though... google assistant responds to a short press and informs me about the time and any updates, but won't accept a long press. Impossible to pass through a voice command.

Watching the mike within the GA app, it's as if I've only tapped the button... it triggers for a split second then turns off... no matter how long I hold the button on the headphones. Even tried on a different iphone (iphone 6 and iphone 6s).

Really hope it can be fixed... Google Assistant is advertised as a feature on the box!

Betreff: Sony WH-1000XM3 Google Assistant not taking commands

LondonSound — Wed, 16 Jan 2019 22:33:02 GMT

I agree and it’s a great feature if it works! I’m guessing it’s a software issue as the mics work on the app on the phone.

Sony - Please help!

Betreff: Sony WH-1000XM3 Google Assistant not taking commands

mishuman — Sun, 20 Jan 2019 00:58:10 GMT

I am having the same issue. Have upgraded to firmware 4.1.1. Have reinstalled all the apps including google assistant, headphone. Deleted the bluetooth profiles from all the devices i have connected. Nothing worked thus far. Also have tried contacting sony on this. the sales rep, just kept forwarding help pages which is asking for reset, hard reset etc. Tried those well before contacting. Not sure what's going on. But this is a very helpful feature and sony has made this a prime advertised on to set them apart from the competition. So i really want them to give a quick fix.

Just to note its an iphone 7plus running ios 12 +.

Betreff: Sony WH-1000XM3 Google Assistant not taking commands

LondonSound — Sun, 20 Jan 2019 10:35:44 GMT

Thanks for your input. It appears we aren’t the only ones. Appears to be a software rather than hardware issue. It seems Sony doesn’t know the answer and therefore you keep getting random help pages.

It would be helpful if Sony could clarify what is going to be done and if they aim to resolve this issue or give up on some customers because it’s easier to do so.

Betreff: Sony WH-1000XM3 Google Assistant not taking commands

IamNic — Sun, 20 Jan 2019 15:31:06 GMT

Hello @LondonSound,

I will forward it to the support and see if they are aware of the issue.

- Nic

Re: Sony WH-1000XM3 Google Assistant not taking commands

fpcatcherdad — Mon, 21 Jan 2019 17:07:23 GMT

Same issue here. Bought mine 2 days ago and after trying everything, I can't make google assistant take my commands. I hope this is fixed before my 45-day return period is over, otherwise, I will be returning these.

I picked these pair up after trying the Bose QC35ii, which worked well with google assistant by the way, but the latency while watching TV and the range were horrendous, as they don't have aptX hardware/codec, so I returned them. I currently own the Beats Studio 3 as well. The problem with the Beats is, after a few hours of use, I can't stand them. With the Bose, you almost forget you have them. The Sony headphones are much more comfortable than the Beats.

If Sony doesn't fix this, I think I'll wait for the Bose QC45 or QC35iii, whatever they call the next generation and hopefully they fix the latency issue by adding aptX / aptX LL.

Re: Sony WH-1000XM3 Google Assistant not taking commands

kingbossx12 — Mon, 21 Jan 2019 17:45:07 GMT

Re: Sony WH-1000XM3 Google Assistant not taking commands

Sergeiko — Tue, 29 Jan 2019 20:23:02 GMT

I have exact same setup (WH-1000XM3 and iPhone X). I used to not have this issue. Then I've updated Google Assistant app in iOS. I'm having this issue ever since. Unfortunately, I don't know the app version that didn't give me this issue. I even tried Google Assistant with my iPad - same issue.

Re: Sony WH-1000XM3 Google Assistant not taking commands

LondonSound — Mon, 04 Feb 2019 21:36:34 GMT

For those interested it appears that the issue is fixed now with the Google assistant updatE

Re: Sony WH-1000XM3 Google Assistant not taking commands

IamNic — Tue, 05 Feb 2019 16:45:36 GMT

Hello @LondonSound,

great to hear that - can someone else confirm?

- Nic

Re: Sony WH-1000XM3 Google Assistant not taking commands

FrancoLoco — Fri, 08 Feb 2019 18:51:56 GMT

Yes I confirm with the latest Google Assistant iOS app update it works much better.

Re: Sony WH-1000XM3 Google Assistant not taking commands

fpcatcherdad — Sun, 10 Feb 2019 23:19:22 GMT

This issue was fixed with the latest google assistant update. But I guess there are still issues with the headphone's mic, as it is sometimes difficult for google assistant to understand commands.

Betreff: Sony WH-1000XM3 Google Assistant not taking commands

dofgod — Thu, 11 Jul 2019 14:19:04 GMT

I really don't want Assistant. Can I get updates without it?

Betreff: Sony WH-1000XM3 Google Assistant not taking commands

IamNic — Thu, 11 Jul 2019 17:13:56 GMT

Hello @dofgod,

just as with your phone - it is an option, yet you don't need to use it.

- Nic