topic Re: Cash back site still down! in Alpha & NEX interchangeable lens cameras

Cash back site still down!

Tyrannosaw — Wed, 03 Feb 2016 11:20:02 GMT

Hi,

Could someone take a look at the fact that the cashback claim site is redireting to last year's promotion ending in Decemebr 2015. I purchased a camera in January 2016 during he latest promotion - please update the page to allow me to claim!

https://www.sony.co.uk/cashback/digital-imaging/product-validation

Thanks

Re: Cash back site still down!

Thalamus. — Wed, 03 Feb 2016 12:59:59 GMT

Hi Tyrannosaw,

welcome to the Sony User Community Forum..:smileyhappy:

The link you provided appears to be working, are you still experiencing a problem??

Re: Cash back site still down!

anrausc33 — Thu, 11 Feb 2016 12:53:34 GMT

I'm still having a problem!

Yes, that link is working, but the next link to claim double cashback is NOT working. It has been down several days now.

In fact it's been nearly two weeks now since I first tried to submit my claim.

Re: Cash back site still down!

Thalamus. — Thu, 11 Feb 2016 13:03:33 GMT

Hi,

just tried the link & it is as you say not working, let me see if I can get somebody from Sony to fix this..

Re: Cash back site still down!

Thalamus. — Fri, 12 Feb 2016 19:02:14 GMT

Hi,

I have checked with my contact in Sony & have been informed that you should just use the cash back link as shown in your first post..

However looking at the faq's for the promotion it states that you must buy the product between the 19th November & 6th December 2015 but you stated in your first post that you purchased your camera in January, coukd that be why you are having a problem??

Here is a link to the FAQ & the T&C's..

Also have a link to contact Sony support if needed..

Re: Cash back site still down!

anrausc33 — Fri, 12 Feb 2016 18:11:04 GMT

Hi Thalamus.

Thanks for your help on this. The first post in this thread wasn't mine - I just added my comment to the thread. I purchased my camera on the 6th Dec - just eligible for the Double cashback.

I did contact Sony myself through the support email system and got a reply telling me to email my documentation through along with a screenshot of the faulty web link.

However today I noticed the further faulty link for the double cashback has now been removed, so I'll just claim through the standard link in the first post exactly as you suggested.

Thanks again.

Andy.

Re: Cash back site still down!

Thalamus. — Fri, 12 Feb 2016 19:01:06 GMT

Hi Andy,

sorry my mistake regarding the first post..

Please let me know how you get on & if you think I can help further please feel free to post again..

Re: Cash back site still down!

anrausc33 — Tue, 01 Mar 2016 11:54:47 GMT

Hi again Thalamus.

Just to update you on this, I just logged into my bank account and noticed a WorldPay transaction went through yesterday although I received no email notification from Sony at all.

However the payment was for £100 and not the double cashback of £200 due. Obviously I will be chasing this up.

Andy.

Re: Cash back site still down!

Thalamus. — Tue, 01 Mar 2016 12:51:31 GMT

Hi Andy,

Could you confirm which product you bought please??

Re: Cash back site still down!

Thalamus. — Tue, 01 Mar 2016 13:44:47 GMT

Further update Andy,

I can confirm that someone from Sony is investigating this for you..

Re: Cash back site still down!

anrausc33 — Tue, 01 Mar 2016 13:58:04 GMT

Hi Thalamus

I bought the a7 with the SEL-2870 kit lens from Amazon

http://www.amazon.co.uk/gp/product/B00FWUDEEC?psc=1&redirect=true&ref_=oh_aui_detailpage_o07_s00

I purchased it on the 6th December which was the last day of the double cashback.

The only thing is that on the Amazon website (and my Invoice) the product number is listed as Sony ILCE7B but on the box it says Sony ILCE-7K/BQ.

I did upload a pic of the box AND the camera body serials. Don't think there's a problem with the proof - think Sony just didn't get the payment right.

All due to the double cashback link being removed I think.

Thanks for your help on this, by the way.

Re: Cash back site still down!

Thalamus. — Tue, 01 Mar 2016 14:02:30 GMT

Thanks for the info Andy, someone is looking into your case so as soon as I receive any feedback I'll update you..

Re: Cash back site still down!

anrausc33 — Tue, 01 Mar 2016 16:12:48 GMT

Hi Thalamus.

Someone from Sony gave me a call about 30 minutes ago. He did ask why I didn't use the double cashback form so I did have to backtrack a bit.

Anyway my Bank details were taken and it looks like I will get a second payment. So hopefully all sorted.

Can't believe the service really.

Again, thanks for your help again Thalamus.

Andy.

Re: Cash back site still down!

Thalamus. — Tue, 01 Mar 2016 16:37:36 GMT

You're welcome..

Glad to read someone from Sony has been in contact, please keep me informed on any updates..

Re: Cash back site still down!

Thalamus. — Wed, 02 Mar 2016 11:12:06 GMT

Hi Andy,

I can confirm, as you suspected, that Sony will be making the additional payment of £100..

Re: Cash back site still down!

anrausc33 — Tue, 08 Mar 2016 16:50:35 GMT

Hi Thalamus.

Yes you are correct, the payment went into my bank account yesterday. Very pleased. Thanks again for your help.

Andy.

Re: Cash back site still down!

Thalamus. — Tue, 08 Mar 2016 17:02:35 GMT

Excellent, you're welcome Andy..