topic Re: A7ii charging problems in Alpha & NEX interchangeable lens cameras

A7ii charging problems

Bigtommy79 — Mon, 20 Aug 2018 22:05:51 GMT

Hi,

I've just bought an A7ii and it doesn't seem to be able to charge the battery.

When charging, the orange LED comes on after two or three seconds. It's then on for about nine to ten seconds before turning off. This happens with the supplied cables/pack and also others I have tried. It's a consistent nine to ten seconds it is on for, does this mean anything?

Is this a camera or battery problem? Or am I doing something wrong?

Thanks,

Tim

Re: A7ii charging problems

Mick_D — Wed, 22 Aug 2018 19:30:45 GMT

Hi @Bigtommy79, welcome to the Community.

We could use some more info...

Is this a new camera, and are the batteries not charging at all?

Can you confirm the model number of the charger?

Does the battery reach a full charge if you leave it in the cradle for several hours?

Thanks

Mick

Re: A7ii charging problems

Bigtommy79 — Thu, 23 Aug 2018 07:24:00 GMT

It's a used camera, but it comes under warranty from mpb.com.

The A7ii doesn't come with a charger, it charges in camera. I'm using the supplied USB cables.

It doesn't charge at all, though for the ten seconds the light is on I don't know if it is actually charging or not.

I should have access to a second battery and a charging cradle today, so I'll be able to tell if it's the camera or the battery at fault.

Thanks

Re: A7ii charging problems

Sean_Mc — Thu, 23 Aug 2018 11:17:32 GMT

Hi Tommy,

I would recommend getting in touch with the seller directly for further help.

Best wishes,

Sean Mc

Re: A7ii charging problems

Bigtommy79 — Thu, 23 Aug 2018 13:50:20 GMT

I got hold of the extra battery and charger. It was a problem with that particular battery. The seller has been very good and is sending another battery out to me.

Thanks for you comments everyone.

Re: A7ii charging problems

Sean_Mc — Thu, 23 Aug 2018 15:39:34 GMT

Hi Tommy,

Glad to hear you managed to get the issue resolved.

Best wishes,

Sean Mc