topic Re: Conflicting Cashback Emails in Alpha & NEX interchangeable lens cameras

Conflicting Cashback Emails

WestboundHero — Wed, 04 Sep 2019 13:47:17 GMT

Hi everyone,
I purchased a A73 and 55mm 1.8 in July, and recently submitted my cashback claim. I just had one email to tell me that one of the claims were successful, and then two emails straight after to tell me both claims were invalid, as the purchase was less than 30 days ago. But as the purchase was made on the 26th of July, well, you can see that's not true.

Any advice on what to do with the matter? The email suggests I make a claim after the 30 days has passed, but it has, so it doesn't leave me with a solid idea.

Re: Conflicting Cashback Emails

Pascale_F — Sat, 07 Sep 2019 10:19:03 GMT

Hi WestboundHero,

Welcome to the community.

I'll see if I can find this out for you. Maybe someone else in the community can help in the meantime.

Thanks,

Pascale

Re: Conflicting Cashback Emails

The_Black_Rose — Wed, 11 Sep 2019 15:18:39 GMT

Hi WestboundHero ,

That's very unusual. I'll try passing this to my contact at Sony to check it for you.

Cheers,

The_Black_Rose