topic Re: Can't Download PlayMemories Home in Cyber-shot compact cameras

Can't Download PlayMemories Home

Judepidge — Fri, 25 Sep 2015 17:16:48 GMT

I am trying to download PlayMemories Home to use with my RX100 iii onto my pc. I have tried several times but each time get a message saying there is a problem with mu network connection. There is no problem as I have successfully downloaded other things. I am using Windows 7.

Can anyone help?

Re: Can't Download PlayMemories Home

Portmixus — Mon, 28 Sep 2015 12:30:14 GMT

Does it work now? Have you tried a different browser? I don't seem to have the issue you are facing...

Re: Can't Download PlayMemories Home

Judepidge — Mon, 28 Sep 2015 15:19:04 GMT

No I am still getting the same problem. Have tried using both Chrome and IE.

Re: Can't Download PlayMemories Home

rtbcomp — Sat, 21 Nov 2015 13:58:23 GMT

I get the same problem.

Win 7 Home Premium.

I get as far as "Downloading Installer" and it stops at about 50% saying I have a bad internet connection and gives error 0101-1007-4032.

I have downloaded the setup program several times.

My internet connection is fine and have no problems elsewhere.

Re: Can't Download PlayMemories Home

Judepidge — Sat, 21 Nov 2015 17:43:11 GMT

Well I still can't install it. I have a brand new laptop running Windows 10 and get exactly the same problem. There is clearly something wrong with this download as I have successfully downloaded and installed many progams on the laptop. I've had no help from Sony and am resigned to not being able to use the software. Having bought the camera I am extremely disappointed about this and will not be purchasing Sony products in the future.

Re: Can't Download PlayMemories Home

rtbcomp — Sat, 21 Nov 2015 17:51:42 GMT

I've just downloaded Nikon's equivalent program with absolutely no hassle.

I'll be buying a Nikon Coolpix P610 on Monday.

Re: Can't Download PlayMemories Home

Marino.Manolo — Sat, 21 Nov 2015 18:05:38 GMT

I'm sorry but your problems are inside your PC's or with yours net.
I've downloaded and installed now PMH in W10 (build 10586.11) without any kind of issue.

Manolo

Re: Can't Download PlayMemories Home

rtbcomp — Sat, 21 Nov 2015 18:36:12 GMT

The problem could be anywhere. My responsibilty ends where my network cable plugs into my router, and I'm convinced there's nothing wrong on my side of things. I have NEVER experienced this sort of problem before.

The fact that you're not in the UK could have a big bearing on things! I suspect Sony's downloader gives up too easily, perhaps some timeout has ocurred and the downloader doesn't attempt sufficient retries?

At the end of the day it isn't working for me (and others by the look of it), Nikon's software loads OK and their website is easier to navigate so that's where MY money's going.

Re: Can't Download PlayMemories Home

rtbcomp — Sat, 21 Nov 2015 18:46:51 GMT

Manalo,

I've just had a thought, could you post the URL of the site you downloaded from? Maybe we're on different servers?

I'm downloading from here

http://support.d-imaging.sony.co.jp/www/disoft/int/download/playmemories-home/win/en/index.html

Roger

Re: Can't Download PlayMemories Home

Judepidge — Sun, 22 Nov 2015 08:09:11 GMT

I can't accept that is the case. As I said I have tried on two different pcs, one a brand new one. There is nothing wrong with my network connection as I have successfully downloaded lots of software without a single problem. The problem only occurs on this download. Very annoying that I've spent a lot of money on my camera and can't use the software so will have to purchase software elsewhere which is really not acceptable.

Re: Can't Download PlayMemories Home

rtbcomp — Sun, 29 Nov 2015 10:52:14 GMT

Have ust got an email saying there is a new reply to this thread - the links in the email didn't work, computers don't seem to be Sony's strong point!

I fixed the original problem though - I bought the Nikon Coolpix P610. On paper it doesn't have some of the features of the Cybershot, but all the downloads work OK.

Re: Can't Download PlayMemories Home

nwhittingham — Sat, 30 Jan 2016 15:27:33 GMT

I'm having the same problem as you guys on a Windows 7 machine. Did anyone ever find a solution for this?

Re: Can't Download PlayMemories Home

Judepidge — Sat, 30 Jan 2016 18:19:17 GMT

Yes I was using Windows and no there was no solution

Sent from my iPhone

Re: Can't Download PlayMemories Home

AccidentalIncident — Fri, 26 Feb 2016 21:37:18 GMT

Hi,

I am having the same issue whilst using windows 7.

I have tried different browers, wifi and cable, opening straight from website (IE) as well as downloading the file before installing it (Chrome). I have disabled my firewall, antivirus and anything else I thought could be interferring. I have lost count of the times I have tried each time cutting off exactly at 50% then bringing up the 0101-1007-4032 error. I am using the website that both camera and Sony website recommend (sony.net/pm) yet feel like I am getting no where.

To make matters worse when connecting the camera and opening it as a mass storage device it provides minimal rights meaning files can only be copied across and not deleted, and no access to the suggested apps.

I bought my HX60 as I have high expections from Sony and I thought this would be an excellent way to document my honeymoon (next week) using the various Apps which were advetised to further enhance the photos. This is a complete let down.

Has anyone been able to come up with a solution as its obviously effecting others and seems Sony isn't coming up with any type of response.

Thanks!

Re: Can't Download PlayMemories Home

rtbcomp — Fri, 26 Feb 2016 21:52:16 GMT

Sorry to hear the problem is worse than we thought. The only reason I considered the Sony was because of the available apps.

I'm even more relieved I decided not to buy one.

In spite of it all, I hope the honeymoon goes OK.

Re: Can't Download PlayMemories Home

Judepidge — Sat, 27 Feb 2016 07:40:29 GMT

I'm relieved to know I'm not the only one with this problem and am astounded at the poor customer service from Sony

Sent from my iPhone

Re: Can't Download PlayMemories Home

SukaRasa — Sat, 25 Jun 2016 03:28:43 GMT

I can't believe that Sony has not fixed this problem yet. I like the camera but the support from Sony is pathetic.

There are various answers on the internet - turn off firewall, used registry cleaner, delete old version. I almost never have problems loading programs and didn't have any problem loading it the first time. Surely somebody at Sony has enough skill to sort this out. At least tell people what the problem is.

Re: Can't Download PlayMemories Home

nigeljhay — Wed, 29 Jun 2016 20:12:47 GMT

I can download the .exe file OK but get the same error message when I start the install even though my connection is clearly working. In any case, having downloaded the file, I should not even need to be connected in order to install the software.