topic Re: Imaging Edge App in Cyber-shot compact cameras

Imaging Edge App

Nigelar99 — Thu, 14 Nov 2024 18:57:14 GMT

I have recently paid a lot of money for a Sony RX10 M4 camera. The camera is fine. But I continue to experience problems using the atrocious Imaging Edge Software to transfer photos from the camera to my Pixel6a phone running Android 14. The camera appears in the connected cameras panel (I have successfully scanned the QR code). 99% of the time the camera does not connect. It has connected 4 times so the connection sometimes works. I send bug reports as requested although whether anyone is reviewing these I doubt. There is no means of contacting the developers via the email address on the playstore appstore. Any emails are bounced. Support appears non existent. The playstore review section seems to consist of hundreds of disgruntled users.

I want to know what Sony are doing to address this issue having shelled out ££££££s to you. I expected better.

Re: Imaging Edge App

daveyh64 — Thu, 14 Nov 2024 19:13:54 GMT

This is a Sony community forum, and we are Sony users like you.

Sony aren't necessarily here.

Re: Imaging Edge App

Nigelar99 — Thu, 14 Nov 2024 19:17:50 GMT

Thanks.

But you would hope that they would show some interest wouldn't you?

Re: Imaging Edge App

Anonymous — Sun, 24 Nov 2024 16:50:05 GMT

@Nigelar99 the pixel6a is not a compatible model with the app Verified Mobile Devices

Re: Imaging Edge App

Nigelar99 — Sun, 24 Nov 2024 18:01:07 GMT

That's not what it says on the Google play store (see screenshot)

Re: Imaging Edge App

Nigelar99 — Sun, 24 Nov 2024 18:20:27 GMT

And if that list is to be believed the software does not appear to have been verified on any recent Sony phone either

That cannot be right.

That is either laziness on Sony's behalf or incompetence

Re: Imaging Edge App

BigDave — Sat, 18 Jan 2025 11:56:10 GMT

After going around in circles with Sony Support, they have confirmed that IEM is not compatible with iOS 18 (released Sept 2024). The advice given was to use an Apple device with iOS 17 or earlier. Not helpful.

Whilst there is a workaround (manually entering the WiFi password each time), can anyone recommend another app that will support WiFi transfer between Sony RX10 M4 camera and Apple device (iPad and iPhone) using iOS18?

Re: Imaging Edge App

MaggieGreene — Mon, 27 Jan 2025 15:09:17 GMT

@Bigdave Try to use creator's cloud web app instead, it's compatible with iOS 16.7 - 18.1: https://www.sony.co.uk/electronics/support/compact-cameras-dsc-rx-series/dsc-rx10m4/articles/CCCC01000

Re: Imaging Edge App

Nigelar99 — Mon, 27 Jan 2025 15:27:45 GMT

Does Creators Cloud support transfer of photos from the RX10 MK4 (Dave's camera and issue) to mobile devices?

I had assumed that only the useless IEM app was compatible.

If so I will replace IEM with Creators Cloud.

Btw i wrote to the Creative Cloud developers at their advertised support email address to get advice/help about fixing IEM and they cannot be bothered to reply.

Re: Imaging Edge App

BigDave — Mon, 27 Jan 2025 16:21:38 GMT

Thanks for this.

I’ve tried, but the Creators Cloud Web doesn’t seem compatible with this camera - but that could be user error on my part! Also, I really don’t need any Cloud storage, as I have that covered off already.

The only functionality I want to have working, that is painful using IEM, is the WiFi transfer of photos from camera to iPad. I have tried “Camrote” App, and whilst a bit bland, on the three occasions I have used it so far, seems to work fine.

Re: Imaging Edge App

MaggieGreene — Fri, 31 Jan 2025 17:12:44 GMT

@Nigelar99 Yes, the Creator's cloud app is also accessible from smartphones or tablets, you can learn more about the app and how to use it here: https://helpguide.sony.net/di-app/ccw/v1/en/index.html

Re: Imaging Edge App

BigDave — Sat, 01 Feb 2025 11:23:52 GMT

Hi,

I think I must be missing something. When I try to connect with my RX10 iv, it states my camera is not compatible with the Creators App, only with IEM:

[image0.jpeg]

Is there some sort of workaround that I’m not aware of?

Dave

Re: Imaging Edge App

Nigelar99 — Sat, 01 Feb 2025 11:50:08 GMT

Agreed. According to the App FAQ, only the following cameras are listed as supported. It says for everything else use the useless IEM

Supported Cameras

FX3*, FX30*, α1 II, α1*, α9 III, α7R V*, α7S III*, α7 IV*, α7CR, α7C II, α6700, ZV-E1, ZV-E10 II, ZV-1 II, ZV-1F, ILX-LR1

For info, I've had a little more success using the NFC file transfer function compared to wi fi.

Re: Imaging Edge App

BigDave — Sat, 01 Feb 2025 13:19:52 GMT

Thanks for confirming my fears!
Unfortunately, Apple iPads do not have NFC capabilities.

Regards

Dave

Re: Imaging Edge App

MaggieGreene — Wed, 05 Feb 2025 17:36:55 GMT

@Bigdave Alternatively, you can transfer the images to your PC or Laptop using the card reader then send it to your phone.

Re: Imaging Edge App

BigDave — Wed, 05 Feb 2025 21:12:52 GMT

Thanks for this. Unfortunately, my main use of WiFi transfer is when I’m away from home, hence transferring to iPad and not a PC. This is particularly useful when I’m on holiday, being able to transfer on a daily basis, often hundreds of photographs.

Re: Imaging Edge App

MaggieGreene — Tue, 11 Feb 2025 16:39:50 GMT

@Bigdave I understand your point. I recommend reaching out to Sony directly to investigate the Imaging edge issue.

Re: Imaging Edge App

Nigelar99 — Tue, 11 Feb 2025 17:49:45 GMT

You might have noticed from my earlier posts that I have tried to contact the Creators Cloud/IEM team at the support email address on their web page several times.

They simply haven't replied which I consider a poor show.

Emails sent to the support email address for the IEM app on the play store bounce back.

I think a quick browse of the user comments on the IEM app on play store should give you a pretty good indication of customer feedback on the app. Despite this Sony seem to have totally failed to address the issues (or can't be bothered).

For those of us who have spent a lot of money on a Sony product this is incredibly disappointing.

Re: Imaging Edge App

MaggieGreene — Thu, 20 Feb 2025 17:21:12 GMT

@Nigelar99 I understand your point, what I suggested is to contact Sony directly instead of IEM to escalate your issue and investigate it more.

Re: Imaging Edge App

Nigelar99 — Thu, 20 Feb 2025 19:54:15 GMT

Coincidentally I wrote to Sony support last night. I'll share their response here, IF they can be bothered to reply.