topic Re: Update PMB in Camcorders

Update PMB

sukisdad — Mon, 27 Aug 2012 17:37:21 GMT

I am trying to update PMB with the latest version however everytime my PC finishes the download it tells me the connection to the download server failed.

I have many pictures and videos in PMB and it has always worked perfectly.

Now when I try to edit a video the 'trim video and save frame' is greyed out.

I thought if I updated it may work. Not!

Re: Update PMB

Mick2011 — Tue, 28 Aug 2012 05:59:09 GMT

Hi sukisdad, welcome to the Sony Forums

Is anything on this thread of any help? http://www.sony-europe.com/discussions/thread/131381

Cheers

Mick

Re: Update PMB

sukisdad — Tue, 28 Aug 2012 13:07:04 GMT

No I don' think so.

It was working perfectly and I'm not aware if I have made any changes that would affect it.

Should I uninstall PMB and start again?

Brian

Re: Update PMB

Mick2011 — Wed, 29 Aug 2012 08:35:35 GMT

That would be my choice, yes; but read on.

I would also be prepared to consider another image browser. PMB is ok, but there are many other options open to you, both free and inexpensive. Have a Google about. PMB has been replaced by PlayMemories Home as Sony's default browser, and that sort of thing makes me think it's time to move to software that's likely to move with the times, futher down the line.

If you want to try PlayMemories, make sure you have a functional version of PMB beofre ugrading. In this case, I'd suggest you install PMH instead of uninstalling/reinstalling PMB.

This page might be some help: http://support.d-imaging.sony.co.jp/www/disoft/int/playmemories-home/introduction/for-pmb-user.html

Cheers

Mick

Re: Update PMB

sukisdad — Wed, 29 Aug 2012 12:32:18 GMT

Hi Mick

Thanks for that.

I have just installed PMH and everything seems to be ok.

Brian

Re: Update PMB

Mick2011 — Thu, 30 Aug 2012 08:35:42 GMT

Good news

Glad it worked out for you.

Mick

Re: Update PMB

sukisdad — Sun, 23 Sep 2012 20:15:17 GMT

Hi Mick

I have just imported photos and videos from my Handycam to PMH.

I tried to edit videos and get the following message

"Cannot open 'MOV*****.MPG' the file format is not supported."

I don't understand why as I have edited video files before without any problems.

Any ideas?

Thanks

Brian

Re: Update PMB

blaireau_photo — Mon, 24 Sep 2012 07:26:20 GMT

Hi sukisdad

Is this only happening on videos that you have recently imported or does the error message appear on older content that has worked correctly in the past?

Thanks,

Simon

Re: Update PMB

sukisdad — Mon, 24 Sep 2012 10:21:15 GMT

Hi Simon

Yes only on the new videos. Works ok on the old ones.

Brian

Update PMB

dolqiu — Mon, 24 Sep 2012 14:57:30 GMT

thanks for all the information guys

Message was edited by: -Finn-

Links to external websites removed

Update PMB

sukisdad — Tue, 25 Sep 2012 16:52:30 GMT

Hi Simon

Yes only on the new videos. Works ok on the old ones.

Brian

I got a message from dolqui and I don't know why as it was not an answer!!

Message was edited by: sukisdad

Re: Update PMB

Mick2011 — Wed, 26 Sep 2012 09:03:25 GMT

Hi Brian

There's no doubt .mpg is a supported format.

I don't think I've asked you yet: which camera are you using?

Cheers

Mick

Re: Update PMB

sukisdad — Thu, 27 Sep 2012 13:52:44 GMT

Hi Mick

I have a Cybershot DSC-W55 and a Handycam DCR-SX45E.

I have sucessfully edited videos from both of these in June 12.

I don't know what has changed.

Should I do another installation?

Brian

Re: Update PMB

blaireau_photo — Thu, 27 Sep 2012 14:55:06 GMT

Hello

Just a quick question. Have you performed a factory reset of the camera in the meantime between the files being OK and the current situation?

Reinstalling the software may help and in the same manner a factory reset of the camera (not necessarily formatting the memory card) may rectify the issue.

Thanks,

Simon

Re: Update PMB

sukisdad — Fri, 28 Sep 2012 15:10:06 GMT

I have done a little reading and found that my cyber-shot camera writes movies as MOV*****.MPG.

Before 29 August 2012 I was using PMB but if I tried to edit a video the 'trim video and save frame' was greyed out, although it had worked perfectly up to this point.

I then installed PMH and everything was fine until now. When I have downloaded videos from my cyber-shot camera PMH does not recognise the file as MOV*****.MPG. Notice the capitals.

I am completely confused now.

Brian

Re: Update PMB

Mick2011 — Sat, 29 Sep 2012 09:32:20 GMT

You reported earlier having had the same error from your Handycam. I'm beginning to suspect the PMH upgrade as the cause here.

Re-installing PMH might be a solution. Alternatively, as you're able to view/edit already-downloaded videos with PMB/PMH, it might be an idea to try another app, such as Windows Live or one of the many commercially-available applicaitons, for your recent videos.

Cheers

Mick