topic VGN-S3HP - Matshita UJ-822Da v1.0 optical drive problem in PCs & Accessories

VGN-S3HP - Matshita UJ-822Da v1.0 optical drive problem

pepe10000 — Tue, 16 Aug 2005 11:03:35 GMT

Hi everybody,

I bought my VGN-S3HP three months ago and now my optical drive (Matshita UJ-822Da 1.0) cannot read original DVD films (8.5GB). Basically, it doesn't recognise that DVD disks.

I did all this:

1) System Restore to a Restore point where the Vaio was working fine.

2) A Clean Boot of Windows, to see if there are any processes or programs which are blocking the access to the DVD.

3) I checked in the Device Manager if there are no exclamation mark or question mark next to the drive, but there is no problem there.

4) I also reinstalled the driver.

5) Finally, I did a system recovery using the VAIO Recovery Tool to left the notebook at same state when I bought it, and nothing happened; the optical drive was working same wrong than before the system recovery.

And my results were these:

1) None of methods worked.

2) My results are these:

a) The optical drive can read CD's (original and CD-R) and write CD's too. Although, sometimes, the optical drive can detect the original music CDs, it doesn't read them in a good way; it has problems and it freezes a bit whem I jump from one song to another one.

b) The optical drive can read DVD's (only DVD-R and DVD-RW) and write DVD-R/RW too. Moreover, sometimes the optical drive doesn't recognise the DVD-R and I have to expulse and reintroduce the DVD-R (4.7GB) again to achieve that the system recognise it. It seems to work well with DVD-Rs from Sony, LG, Verbatim and TDK, but gives me problems with the BASF-EMTEC mark, recorded before.

c) The optical drive NEVER can read original DVD films, now; and I think that the problem could be that these are dual layer DVDs (8.5GB) and the optical drive has problems to read them; although it has sometimes problems to read single layer recorded DVD-R (4.7GB) too now, like I told you above.

Then, do you think that this is a Hardware problem?

Could be a firmware problem of the optical drive (MATSHITA UJ-822Da v1.0)?

Could you help me, please?

Thank you very much floks.

Re: VGN-S3HP - Matshita UJ-822Da v1.0 optical drive problem

kee-lo_ — Tue, 16 Aug 2005 13:47:34 GMT

I would arrange a pickup with VAIO-Link.com

Re: VGN-S3HP - Matshita UJ-822Da v1.0 optical drive problem

pepe10000 — Tue, 16 Aug 2005 14:07:51 GMT

Hi Kee-Lo,

What do you mean?

Do you mean that I should send my notebook for repairing?

Regards,
Torakaru.

Re: VGN-S3HP - Matshita UJ-822Da v1.0 optical drive problem

tonybeard — Tue, 16 Aug 2005 15:57:08 GMT

Buy a good quality DVD reader cleaner CD and reinstall the drivers. Otherwise the 'Lo is right you will need to start a case with Vaio Link and get it repaired. To be honest with you. I have the same exact Matshitty and I have had no trouble but so many here at CV have that it is only a matter of time. My advice is to upgrade to anything but a Matshita (Panasonic) optical drive. Maybe to the new Dual layer DVD RW drives I think they Toshiba.

Re: VGN-S3HP - Matshita UJ-822Da v1.0 optical drive problem

pepe10000 — Tue, 16 Aug 2005 16:13:29 GMT

Hi TonyBeard,

Do you think that a DVD reader cleaner CD will help me really?

Moreover, like you can see in my post, the problem is very strange, because I cannot understand why the optical drive can read and write DVD-R (4.7GB) but it cannot read original DVD films (8.5GB).

Do you know if is posible an firmware update?

Finally, how I can upgrade my optical drive? I think that it is customized for my VAIO laptop, should I send it to SOny for that kind of update? Is that possible?

Sorry by all my questions and thank you very much in advance

Re: VGN-S3HP - Matshita UJ-822Da v1.0 optical drive problem

kee-lo_ — Tue, 16 Aug 2005 18:28:41 GMT

Hi Kee-Lo,

What do you mean?

Do you mean that I should send my notebook for repairing?

Regards,
Torakaru.

You go to vaio-link.com
and set up a case
they'll pick it up via DHL, fix it and return it to you within 10 working days

Re: VGN-S3HP - Matshita UJ-822Da v1.0 optical drive problem

ant1uk — Tue, 16 Aug 2005 18:45:28 GMT

Hi Kee-Lo,

they'll pick it up via DHL, fix it and return it to you within 10 working days




thats if your lucky!!! only joking sometimes they come good first time

Re: VGN-S3HP - Matshita UJ-822Da v1.0 optical drive problem

tonybeard — Tue, 16 Aug 2005 23:06:01 GMT

Honesty it sounds crazy but the cleaner CD has worked for others here at CV but I have only put it to you as a last resort seeing as you have covered all bases already. Also incase it is a codec problem try this alrounder packK-Lite Codec Pack and Power DVD

Re: VGN-S3HP - Matshita UJ-822Da v1.0 optical drive problem

pepe10000 — Wed, 17 Aug 2005 08:23:54 GMT

Hi TonyBeard,

I was using the K-Lite Codec Pack already; and moreover, I bought a good DVD cleaner yesterday and after use it nothing happened. I continue having the same problem. By the way, thank you very much by all your advices, really.

By other side, I send my case several days ago (5 exactly), and I have bot any new from the people of E-support at Vaio-Link; do you know how much time they need to read my case and answer it, please?

Thank you again.

Torakaru.

Re: VGN-S3HP - Matshita UJ-822Da v1.0 optical drive problem

pepe10000 — Wed, 17 Aug 2005 10:48:29 GMT

Moreover, has anyone another idea to how can I solve my problem, please?

Thanks a lot.

Re: VGN-S3HP - Matshita UJ-822Da v1.0 optical drive problem

TygerTyger — Wed, 17 Aug 2005 16:06:09 GMT

They can take a while on eSupport, I'd try calling instead. They can't put it off that way.

Re: VGN-S3HP - Matshita UJ-822Da v1.0 optical drive problem

pepe10000 — Wed, 17 Aug 2005 16:44:01 GMT

Then, do you recommend me call them instead of use the E-support web site?

I have readen a lot around the Web that the calling system doesn't work very well, so I dont know what to do.

I am so sad with this problem, and I dont know how to manage it.

Should I wait for the E-support reply?

Has anyone a good Customer Support from Sony inside their Warranty Time?

Thany you a lot folks.

Re: VGN-S3HP - Matshita UJ-822Da v1.0 optical drive problem

pepe10000 — Wed, 17 Aug 2005 16:47:36 GMT

Should I wait until the optical drive break definitly to have any support from Sony?

Re: VGN-S3HP - Matshita UJ-822Da v1.0 optical drive problem

kee-lo_ — Wed, 17 Aug 2005 18:55:14 GMT

I would definately call them

Re: VGN-S3HP - Matshita UJ-822Da v1.0 optical drive problem

pepe10000 — Tue, 30 Aug 2005 08:59:43 GMT

Hi folks,

Thank you very much by all your advices.

Finally, it was a hardware failure, and after create a Case, Sony VAIO repaired my notebook without problems neither fees.

So, I am very happy again.

Take it easy!!!
Torakaru.