topic Re: Keyboard problem with VGN-FS115B in PCs & Accessories

Keyboard problem with VGN-FS115B

sopark — Fri, 20 May 2005 01:24:40 GMT

Hi all. I've just got my Vaio last week. Firstly, I had a problem with the keyboard when I tried to configure the notebook on the first use. Actually, it was only happened when I pressed either 'Delete', 'Backspace' or 'Enter'. Those keys gave a strange results, like when I tried to delete some characters using 'Backspace', instead of deleting the last character, it typed '789'. The same thing happened when I pressed 'Delete' and 'Enter' but with different characters generated. If I kept pressing those keys, it would activate 'The keyboard shortcut dialog'. Anyway, the problem went away after a few restart. Today, the same problem comes back again. I can't even press 'Enter' key to start a new line and I have to correct misspelling by selecting the text and cut it because I can't use the 'Delete' key. I tried to change the keyboard layout in advanced language input setting, but doesn't help. Anybody finds the same problem like this or know how to get round it? Thank you very much.

Re: Keyboard problem with VGN-FS115B

seb21__ — Fri, 20 May 2005 06:08:55 GMT

Virus, Trojan?

Re: Keyboard problem with VGN-FS115B

kee-lo_ — Fri, 20 May 2005 11:45:10 GMT

Either that or bad wirirng

Re: Keyboard problem with VGN-FS115B

sopark — Fri, 20 May 2005 23:06:47 GMT

Thank both of you very much. I scanned my Vaio but didn't find any virus. However, the problem intermittently reappears. I've already contacted Vaio customer support in the UK and they suggested that it might be a hardware problem as one of you suggested. Therefore, I'll contact the dealer for a replacement. Thank you very much again.

Re: Keyboard problem with VGN-FS115B

kee-lo_ — Sat, 21 May 2005 12:57:02 GMT

I am suprised Sony didn't want to repair it under their warranty

Re: Keyboard problem with VGN-FS115B

seb21__ — Sat, 21 May 2005 16:46:04 GMT

me too:smileyconfused:

Re: Keyboard problem with VGN-FS115B

sopark — Sun, 22 May 2005 03:44:49 GMT

Yes, Sony is willing to repair it, but as this is a brand new laptop. I'd rather have it replaced.

Re: Keyboard problem with VGN-FS115B

kee-lo_ — Sun, 22 May 2005 12:49:54 GMT

Yes, Sony is willing to repair it, but as this is a brand new laptop. I'd rather have it replaced.

Hope it goes well

Re: Keyboard problem with VGN-FS115B

sopark — Mon, 23 May 2005 12:51:47 GMT

Befor I contact Sony, I tried restoring the notebook completely to see what happens. After completing the process, the problem was still there. I still had faulty responses from the three keys. As I have already told you, It happened off and on.
The next step I tried was updating all the drivers (video card, pointing device, and so on). You know what, the problem is all gone. I think that's because of restarting it (I normally put it to hibernation, rather than 'Shut down'). It's been 2 days since the last time I had the problem and I'm still counting.
I hope this is the solution. Let's see what happen.

Re: Keyboard problem with VGN-FS115B

Stephanius — Mon, 23 May 2005 14:36:12 GMT

Nine out of ten of these keyboard issues are liquid spillage.

Are you sure the Vaio's box was sealed when you received it?

Re: Keyboard problem with VGN-FS115B

sopark — Tue, 24 May 2005 03:13:07 GMT

Yes, I'm absolutely sure it was sealed when I received it. I didn't spill any fluid on it either.

Re: Keyboard problem with VGN-FS115B

sopark — Sat, 11 Jun 2005 04:09:43 GMT

This is an update about my Vaio Notebook.
I returned it to the dealer. The dealer accepted it was a faulty one and gave me a full refund. So, I ordered a new VGN-FS215B, which I got it today. There is, so far, no problem with this new notebook. Anyway, I'm still keep my eyes open as the problem I found earlier is intermittent.
Thank you very much for all your replies.:smileywink:

Re: Keyboard problem with VGN-FS115B

kee-lo_ — Sat, 11 Jun 2005 13:14:00 GMT

That's great news