topic Re: Serial Numbers not Validated in PCs & Accessories

Serial Numbers not Validated

stchamp47 — Fri, 04 Jan 2013 00:15:20 GMT

When I go to http://www.sony.co.uk/support/en/contacts and enter my serial numbers, they are not being validated. This is a Sony VAIO laptop bought from John Lewis. Has anyone had this problem and found a solution?

When I enter the first block of eight numbers in the left hand box, the box stays red. When I enter the next block of seven numbers in the right hand box, it turns green. I click on Validate and nothing happens.

Re: Serial Numbers not Validated

Thalamus. — Fri, 04 Jan 2013 00:21:36 GMT

Hi stchamp47,

welcome to Questions & Answers..:smileyhappy:

I just tried to enter a couple of Vaio serial numbers and both times I have replicated the problem you mentioned above, so have escalated this on to Sony to investigate..

In the meantime is there anything that the forum community can help with.?

If not there is an alternative email option that you could try to contact vaio support - Email Support

Re: Serial Numbers not Validated

stchamp47 — Fri, 04 Jan 2013 09:07:30 GMT

Thanks Thalamus for your reply and your assistance. I'd already emailed Sony VAIO support as you helpfully suggest but no reply so far. I'll pass on their reply to this forum when I receive it. I have also reported the problem to the seller of my Sony VAIO laptop, John Lewis, to see if they can help by asking Sony to sort this problem out as other Sony purchasers from John Lewis are probably also affected. I have always found John Lewis computer support very helpful and resourceful. I might mention that I registered my laptop with Sony online as soon as I bought it two years ago so they already have my account and my registered details of my laptop.

Might there be some other person in Sony I can email to try to get this resolved?

Re: Serial Numbers not Validated

Thalamus. — Fri, 04 Jan 2013 10:00:22 GMT

You're welcome..

As I mentioned above I have escalated this to one of my contacts in Sony so hopefully the serial number problem should be resolved soon. I don't think that this problem affects just John Lewis because the serial numbers of my Vaio's, which were bought from other retailers, are also affected..

Also the email you have sent should get forwarded on to those responsible for rectifying the problem.. When you receive a reply it would be great if you could update this thread & I'll do the same if I get any feedback to my escalation..

Re: Serial Numbers not Validated

Sallykapally — Fri, 04 Jan 2013 16:19:36 GMT

I am having the same problem. I bought my VAIO off the Sony website so it isn't just a problem with the John Lewis one. My 10 day old laptop won't start up and it's impossible to get through to anyone for help when the serial number won't validate!

Re: Serial Numbers not Validated

Thalamus. — Fri, 04 Jan 2013 19:36:38 GMT

Sallykapally wrote:

My 10 day old laptop won't start up and it's impossible to get through to anyone for help when the serial number won't validate!

HI Sallykapally,

please see the reply to your other thread - Vaio E series SVE1512c5E won't start up

Re: Serial Numbers not Validated

TheYousif5 — Sun, 06 Jan 2013 02:18:23 GMT

I bought my vaio in 2010 and its a model VPCEB3C5E and i tried to register it but couldnt for the same reason - not being in the list, and then i forgot about it and now i tried to register it once again but still with no hope.

Re: Serial Numbers not Validated

stchamp47 — Sun, 06 Jan 2013 12:05:01 GMT

I have had a reply from John Lewis, whose technical support staff have always been outstandingly prompt and helpful for me since i bought my laptop from them in 2010. They are taking up this matter directly with Sony about the failure to validate my Sony VAIO laptop already registered with Sony, bought from John Lewis. Obviously, potential customers are likely to be influenced adversely by this sort of problem, which can be extremely frustrating, as others in this thread know to their cost. I will keep the forum informed of any progress. I hope Sallkapally finds gets her new laptop working.

Re: Serial Numbers not Validated

TheYousif5 — Sun, 06 Jan 2013 19:59:26 GMT

BTW can anyone asnwer my query please :

Re: Serial Numbers not Validated

rich912 — Sun, 06 Jan 2013 22:19:53 GMT

Hi TheYousif5,

I believe that you can only register your Vaio on-line during the warranty period. You can still ask Support to register it manually but will need to call the OOW number to do this.

From the UK the number is 0905 0310006 (£0.35/per min)

Rich

Serial Numbers not Validated

Johninmexico — Mon, 07 Jan 2013 00:43:51 GMT

I had the same problem with a SVE1512C5E bought from Sony Store online just before Xmas. This Vaio has also started to make horrible clicking/clunking noises from the hard disc.............eeeeek!

This link might enable UK bought machines to be registered ok, worked for me..............

https://www.sony.co.uk/mysony/RegisterProduct.action?site=odw_en_GB

Has anyone any ideas re the hard disc clunking I am experiencing, while I wait for customer service to get back to me?

Message was edited by: Johninmexico

Re: Serial Numbers not Validated

stchamp47 — Mon, 07 Jan 2013 17:54:25 GMT

John Lewis, from whom I bought my Sony VAIO laptop in 2010, have got back to me. They contacted Sony and pointed out to them that my registered serial numbers were not being validated. I have checked and my serial numbers now are accepted as valid by Sony. Sony emailed me with a link to the correct page for the latest downloads for my model. I hope others with my problem get a similar satisfactory resolution. I did it by getting the original supplier to contact Sony on my behalf. Best of luck to others.

Re: Serial Numbers not Validated

matthewsrowland — Tue, 08 Jan 2013 16:19:12 GMT

i'm also having the same problem with a custom built new Vaio. What link did sony send you?

Re: Serial Numbers not Validated

stchamp47 — Tue, 08 Jan 2013 17:25:18 GMT

The link Sony sent me was for my model:

http://www.sony.co.uk/support/en/product/VPCF11Z1E_BI/updates

This doesn't resolve the updating problem I have been experiencing. If I install the latest downloads and under Settings in VAIO Update I enable Sony VAIO Software Self Update and accept the proffered update, it breaks the whole program and the dedicated keys cease to work. I have reported this problem in another thread.

Re: Serial Numbers not Validated

Thalamus. — Tue, 08 Jan 2013 21:03:27 GMT

Thalamus. wrote:

Hi stchamp47,

welcome to Questions & Answers..

I just tried to enter a couple of Vaio serial numbers and both times I have replicated the problem you mentioned above, so have escalated this on to Sony to investigate..

In the meantime is there anything that the forum community can help with.?

If not there is an alternative email option that you could try to contact vaio support - Email Support

Apologies for the delay in updating..:smileysorry:

The problem of Vaio's serial numbers not validating correctly has been resolved..:smileythumbsup:

On the off chance that anyone still notices a problem then please let us know..

Re: Serial Numbers not Validated

Thalamus. — Tue, 08 Jan 2013 21:06:15 GMT

Sallykapally wrote:

Hi Sallykapally,

at the same time I escalated the serieal number problem I also escalated that you were having problems with your son's 10 day old Vaio, hopefully someone from Vaio support has been in contact with you to assist in resolving the problem..

If not could you let us know please.?

Re: Serial Numbers not Validated

fedepiz — Mon, 14 Jan 2013 21:54:06 GMT

I still have the same problem. My 2-days old VAIO's screen got very dark all of a sudden (custom VAIO) and I've been trying to get suppot. The product has been registred. But as I tried to report the fault for fixing, my serial number (the first part) is reported to be wrong. This is a VAIO a bought off from Sony online. I hope to get in contact though phone. Luckly I've the purchase receipt so I think I can prove the purchase. But still...

Re: Serial Numbers not Validated

neelcigam — Sat, 26 Jan 2013 14:12:45 GMT

hey guys if u want to know that your serial number is validated or not:

In the search box type "network" and open it.

In there go to network infrastructure my one is "netgear xxxxxxx".

right click on that and go to properties.

In there go to Network Device,and see the "Troubleshooting information".

There you will know whether your serial number is validated or not.