topic Re: Nvidia G84m/G86m faulty chip happen to Vaio?? in PCs & Accessories

Nvidia G84m/G86m faulty chip happen to Vaio??

6800gt — Thu, 02 Dec 2010 17:09:26 GMT

I just wonder if anyone has the alleged graphic problem with your vaio series. I got AR51J with 8400m GT early this year. So far it works fine, but not sure it would die shortly :smileysad:. What's the sony's response?

origin story: All Nvidia G84 and G86s are bad
http://www.theinquirer.net/gb/inquirer/news/2008/07/09/nvidia-g84-g86-bad

Channel Vendors Demand Graphics Cards Suppliers to Recall Potentially Faulty Nvidia GeForce Graphics Cards.
Resellers Want to Return Potentially Faulty Nvidia GeForce Graphics Boards to Makers
http://www.xbitlabs.com/news/video/display/20080725123120_Channel_Vendors_Demand_Graphics_Cards_Suppliers_to_Recall_Potentially_Faulty_Nvidia_GeForce_Graphics_Cards.html

Re: Nvidia G84m/G86m faulty chip happen to Vaio??

6800gt — Wed, 30 Jul 2008 08:51:06 GMT

Progress about the faulty chip is below:

HP Admits Nvidia Defects Were Known Since Last Year
Dell isn't the only laptop maker offering its customers help if they have laptops with certain Nvidia chips that are prone to overheating. HP has issued a list of laptops of its own that feature the chipset and states that it's been a known warranty issue since late last year. While not offering to swap for new laptops, HP has made it known that if your laptop meets certain criteria then you may be eligible for a free repair. This is good news for those of you with fried portables in your closet, so check out the list on HP's website to see if you're affected. [HP via Nanotech]

http://gizmodo.com/5030264/hp-admits-nvidia-defects-were-known-since-last-year

The defective models from HP are listed:
HP Pavilion notebook PC series Compaq Presario notebook PC series
dv20xx v30xx
dv21xx v31xx
dv22xx v32xx
dv23xx v33xx
dv24xx v34xx
dv60xx v60xx
dv61xx v61xx
dv62xx v62xx
dv63xx v63xx
dv64xx v64xx
dv90xx
dv92xx
dv93xx
dv94xx

Symptoms:
If your computer’s product number is listed above, and the notebook PC experiences one or more of the symptoms listed below, contact HP during the Duration of the HP Limited Warranty Service Enhancement to determine whether you are eligible for a free repair.
The following symptoms apply to Pavilion dv2000 and Presario v3000 notebooks:

*
The notebook does not detect wireless networks and the wireless adapter is not detected in the Device Manager.
*
There is no video on the computer LCD panel or external monitor.

The following symptoms apply to the dv6000, dv9000 and v6000 series notebooks:

*
The notebook does not detect wireless networks and the wireless adapter is not detected in the Device Manager.
*
There is no video on the computer LCD panel or external monitor.
*
The notebook has no power and no active LEDs.
*
The notebook does not start.
*
The battery charge indicator light does not turn on when the battery is installed and the AC adapter is connected.
*
The notebook issues a single beep during boot indicating no power.
*
The external monitor functions but there is no image on the notebook LCD panel.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&lc=en&cc=us&dlc=en&product=1842189%C3%A2%C2%8C%C2%A9=en

Re: Nvidia G84m/G86m faulty chip happen to Vaio??

nox1492 — Sat, 23 Aug 2008 17:15:45 GMT

Hi,

I have the same concern about my VGN-FZ38M with the same 8400 M GT GPU.

I noticed that the fan was running permanently in a previous post.

Re: Nvidia G84m/G86m faulty chip happen to Vaio??

Blencogo — Sat, 23 Aug 2008 17:35:09 GMT

We have already raised this problem with Sony Europe who have asked Sony Japan to look at this problem.

After an investigation Japan Headquarters replied stating that VAIO's are not affected.
They have investigated repair data world-wide and have not found the related issue on any VAIO. They will continue their investigations and will monitor the repair data.

Different manuafacturers use the nVidia products in different configurations and it could be that the Vaio design does not make this problem worse.

It will soon become obvious on this forum if Vaio owners start to experience these problems but in the end there is little benefit in worrying about this - if your Vaio has a video problem it will be repaired under guarantee. If a general nVidia problem begins to emerge, I am sure a free repair will be available.

Re: Nvidia G84m/G86m faulty chip happen to Vaio??

kee-lo_ — Mon, 25 Aug 2008 14:15:07 GMT

Blencogo's right about this, I don't think they will defect on repairing it.

Re: Nvidia G84m/G86m faulty chip happen to Vaio??

DetlevCM — Mon, 25 Aug 2008 21:37:13 GMT

The NVidia issue is an odd mix of obvious and unexplained.

Its been discussed in another very good forum on Sony too
http://forum.notebookreview.com/showthread.php?t=268277&page=19

and one of the oddities is that Vaios do not seem to be as affected.
I'm saying as affected as there were 2 or maybe 3 FZ which seemed to have developed a graphics problem.
(Other factors may have added to the failure)

But that's it - which seems in a way strange...

What Sony's response will be - I hope its one that'll let people use their NVidia in peace.

(Glad I'm not affected, I use the Chipset on my SZ all the time)

Re: Nvidia G84m/G86m faulty chip happen to Vaio??

luisarn — Mon, 25 Aug 2008 23:34:20 GMT

The NVidia issue is an odd mix of obvious and unexplained.

Its been discussed in another very good forum on Sony too 
http://forum.notebookreview.com/showthread.php?t=268277&page=19

and one of the oddities is that Vaios do not seem to be as affected.
I'm saying as affected as there were 2 or maybe 3 FZ which seemed to have developed a graphics problem.
(Other factors may have added to the failure)

But that's it - which seems in a way strange...

What Sony's response will be - I hope its one that'll let people use their NVidia in peace.

(Glad I'm not affected, I use the Chipset on my SZ all the time)

Hi, Sony is currently investigating the NVIDIA issue and some of the FZ mentioned on the notebookreview forum shipped already to Sony Repair Center for further investigation.
VAIO-Link is notified about the problem of the user mikper83 aka AbleDanger (in this forum) and will contact him soon.
We don't know which components is causing that graphics problem yet but if Sony find out that is the faulty NVIDIA chip, I'm pretty sure they will manage a free repair to the affected users

Regards,
Luis Neng

Re: Nvidia G84m/G86m faulty chip happen to Vaio??

nox1492 — Thu, 28 Aug 2008 17:07:29 GMT

Hi all,

Thanks for updates.

There is something I would like to know : what is going to happen if the vaio is no more under warranty ?
In France the warranty period is only 1 year. Will Sony extend the warranty period ?

Re: Nvidia G84m/G86m faulty chip happen to Vaio??

DetlevCM — Thu, 28 Aug 2008 17:53:39 GMT

At current no-one knows.

In the Notebook Review Forum one person was offered a half price repair on an FZ.

They may, or they may not.

Re: Nvidia G84m/G86m faulty chip happen to Vaio??

clyarwo — Tue, 02 Sep 2008 19:14:35 GMT

OK where do I start...... I have a FZ21Z that has started running extremely hot over the last few months, especially when playing games.

When I say hot I have loaded up PC Wizard 08 to check the temps and currently the processors are running at 98 and 97 degrees and the gpu is running at 101 degrees c!

I am not doing anything on the laptop other than replying to this post and all that is running in the background is some AV software and the normal windows processes.

Last month I raised a call with the Vaio support and had a call from someone who told me that he didn't think there was a problem and that I must be using the laptop on a soft surface and am blocking the vents. He then said that if I wanted to send it in to be repaired I could but it is highly likely they would find nothing wrong with it and I would be required to pay £150 for wasting their time.

Well I only use the laptop on a table and the vents are not covered. But sadly I didn't want another bill so have not sent it in, as they could say whatever they liked regardless of whether there is a genuine problem or not.

So am I just supposed to keep using it and wait for it to melt down or are Sony going to help me out and fix this problem? The damn thing gets so hot that I can't even touch the front left edge of it!!!!

Re: Nvidia G84m/G86m faulty chip happen to Vaio??

Blencogo — Tue, 02 Sep 2008 19:30:38 GMT

Hi Chanandler,

You would probably be better starting your own thread on this topic - it really has nothing to do with the subject in this thread's title so any member who may be interested in your topic is not going to find your post.

Re: Nvidia G84m/G86m faulty chip happen to Vaio??

clyarwo — Tue, 02 Sep 2008 20:52:46 GMT

It seemed pretty pertinent to me as one of the 'features' of this great graphics chip is that it overheats!

Re: Nvidia G84m/G86m faulty chip happen to Vaio??

Blencogo — Tue, 02 Sep 2008 22:26:54 GMT

Suit yourself but no-one else with a general overheating problem is likely to find your post here.

:smileythinking:

Re: Nvidia G84m/G86m faulty chip happen to Vaio??

luisarn — Tue, 02 Sep 2008 23:56:48 GMT

Hi Chanandler,

About the VAIO FZ temperature you can take a look at the following thread from our friends at notebookreview.com: http://forum.notebookreview.com/showthread.php?t=273654

I guess your temperature is a bit higher than average maybe the fan grill is covered by dust already.

There's nothing you can do besides cleaning it. If your computer is still in warranty, you don't need to worry because if anything bad happens to your GPU, SONY will fix it.

Re: Nvidia G84m/G86m faulty chip happen to Vaio??

sonypass33 — Wed, 03 Sep 2008 11:26:00 GMT

 you don't need to worry because if anything bad happens to your GPU, SONY will fix it.

What if something happens to your house like it burns to the ground.
It seems this issue is not being dealt with in a satisfactory manner by sony.
When dell had a problem with their batteries going on fire they did a full recall (in the millions) and replace.
I hope no-one gets hurt while the cost/benifit analysis is going on.

Re: Nvidia G84m/G86m faulty chip happen to Vaio??

luisarn — Wed, 03 Sep 2008 12:22:53 GMT

 you don't need to worry because if anything bad happens to your GPU, SONY will fix it.  


What if something happens to your house like it burns to the ground.
It seems this issue is not being dealt with in a satisfactory manner by sony.
When dell had a problem with their batteries going on fire they did a full recall (in the millions) and replace. 
I hope no-one gets hurt while the cost/benifit analysis is going on.

Sony also recalled the defective batteries, a simple google search can prove it.
They also recalled my PS2 AC Adapter when they found problem on it.

Regarding the GPU, we don't have any case that it will lead to fire and we even don't know if the Sony laptops are affected or not.

Do you know at what temperature the GPU will melt? :smileygrin:

I had my old desktop with a NVIDIA GF6600 and when I play games, it will raise up to 140ºC.

Re: Nvidia G84m/G86m faulty chip happen to Vaio??

sonypass33 — Wed, 03 Sep 2008 12:34:57 GMT

Yeap, I know Sony recalled their batteries, in fact I think most of the dell ones were made by sony and it was commendable that they did.
It’s just when you hear, and not for the first time, that the laptop is too hot to touch it’s only a matter of time until there’s a fire. I would advice anyone with a laptop running that hot not to use it and to bring it back for a replacement and NOT a repair.

I also agree some GPU’s can run at well over 100 ºC but all those models are in desktops and have large fans. If my VGN-FZ21S (and I love it) started running at 140 ºC I’d be using it as a George Forman grill.

Re: Nvidia G84m/G86m faulty chip happen to Vaio??

sonypass33 — Fri, 05 Sep 2008 11:32:38 GMT

I wonder if it's the same, "irregularly positioned wires near the computer's hinge and/or dislodged screw inside the hinge that can cause a short circuit and overheat", that is causing heat problems here.

http://news.yahoo.com/s/nm/20080904/tc_nm/sony_recall_dc_3

NEW YORK (Reuters) - Japan's Sony Corp (6758.T) has launched a voluntary recall of 438,000 Vaio portable computers, citing a potential hazard that could cause the machines to overheat or possibly burn a user.

It is one of the biggest computer recalls since 2006 when Dell Inc (DELL.O) recalled 4.1 million notebook computer batteries because they could overheat and catch fire.

Sony's recall affects 72,800 computers in the United States, a Sony spokesman said on Thursday.

Sony received 15 reports of overheating, including one of a consumer who suffered a minor burn, the U.S. Consumer Products Safety Commission said.

The flaw, in Sony's VGN-TZ100, VGN-TZ200, VGN-TZ300 and VGN-TZ2000 series computers, is related to "irregularly positioned wires near the computer's hinge and/or dislodged screw inside the hinge" that can cause a short circuit and overheat, the agency said.

"This poses a burn hazard to consumers," the agency added. "Sony has initiated a voluntary program to perform a free inspection and, if necessary, a repair to ensure these units meet our high quality standards."

Sony has been dogged in recent years by recalls of laptop computer batteries amid concerns they would overheat and catch fire. In 2006, Dell, Apple Inc (AAPL.O), Lenovo Group Ltd (0992.HK), Toshiba Corp (6502.T) and some other PC makers recalled more than 8 million Sony batteries.

Sony declined to comment on the potential cost it will incur to repair the computers.

Shares of Sony trading in the U.S. (SNE.N) dipped 2.4 percent to $36.75 on the New York Stock Exchange on Thursday afternoon. The shares are down more than 30 percent so far this year.

Re: Nvidia G84m/G86m faulty chip happen to Vaio??

clyarwo — Fri, 05 Sep 2008 12:18:57 GMT

Suit yourself but no-one else with a general overheating problem is likely to find your post here.

 :smileythinking:

Thanks for that, most helpful!

Anyway I'm at the point now where I don't really care anymore, the Vaio is now being used to prop up our telephone directories as befit's it's current status and I've got a Macbook Pro being delivered on Monday.

Good luck to anyone else that has this problem, hope that Sony treat you a bit better.

Re: Nvidia G84m/G86m faulty chip happen to Vaio??

sonypass33 — Fri, 05 Sep 2008 12:43:39 GMT

You may as well put it to some good use.
As per previous post use it as a George Foreman grill