topic Sony want £65 to collect my FAULTY laptop! in PCs & Accessories https://community.sony.co.uk/t5/pcs-accessories/sony-want-65-to-collect-my-faulty-laptop/m-p/556859#M15789 <HTML><HEAD></HEAD><BODY><P>I had my vaio repaired 8 weeks ago whilst still in warranty. Unfortunately the same problem has occured and I am now aborut 3 weeks out of warranty. However, as I understand it, their repair should be guaranteed for 90 days. They have agreed to come and collect it, however, they want £65 upfront which is totally ludicrious (especially in December) and I am well aware that my 90 days is slowly ticking away. I am totally furious that a laptop that was so expensive didn't even last a year and now they won't look at it without money. Anyone else had this issue???</P></BODY></HTML> Wed, 05 Dec 2012 19:51:56 GMT nancymay23 2012-12-05T19:51:56Z Sony want £65 to collect my FAULTY laptop! https://community.sony.co.uk/t5/pcs-accessories/sony-want-65-to-collect-my-faulty-laptop/m-p/556859#M15789 <HTML><HEAD></HEAD><BODY><P>I had my vaio repaired 8 weeks ago whilst still in warranty. Unfortunately the same problem has occured and I am now aborut 3 weeks out of warranty. However, as I understand it, their repair should be guaranteed for 90 days. They have agreed to come and collect it, however, they want £65 upfront which is totally ludicrious (especially in December) and I am well aware that my 90 days is slowly ticking away. I am totally furious that a laptop that was so expensive didn't even last a year and now they won't look at it without money. Anyone else had this issue???</P></BODY></HTML> Wed, 05 Dec 2012 19:51:56 GMT https://community.sony.co.uk/t5/pcs-accessories/sony-want-65-to-collect-my-faulty-laptop/m-p/556859#M15789 nancymay23 2012-12-05T19:51:56Z Re: Sony want £65 to collect my FAULTY laptop! https://community.sony.co.uk/t5/pcs-accessories/sony-want-65-to-collect-my-faulty-laptop/m-p/556860#M15790 <HTML><HEAD></HEAD><BODY><P>Hi nancymay23,</P><P></P><P>I can only assume that the request for a £65 deposit is in case the current fault is not connected with the original repair and will be refunded if found to be connected.</P><P></P><P>However your concerns have been raised with Support and any feedback will be reported in this thread.</P><P></P><P>Rich</P></BODY></HTML> Wed, 05 Dec 2012 19:57:49 GMT https://community.sony.co.uk/t5/pcs-accessories/sony-want-65-to-collect-my-faulty-laptop/m-p/556860#M15790 rich912 2012-12-05T19:57:49Z