topic Re: s/n does not work and computer will not start properly in PCs & Accessories

s/n does not work and computer will not start properly

oliver0123 — Sat, 06 Oct 2012 07:42:55 GMT

Firstly my serial number on the computer does not work on the sony store i have tried the sony care one and one on computer. As well when i try to start up my computer about 10 times of the 20 times i have started it up it has appeared with windows 7 start up recovery.

Thanks, Oliver

Re: s/n does not work and computer will not start properly

Blencogo — Fri, 05 Oct 2012 18:46:27 GMT

Hi Oliver and welcome.

What model Vaio do you have?

Is it still within Warranty?

Have you tried entering your Serial Number here? Just click on 'Vaio and Computing' and it will ask for your Serial Number: -

http://www.sony.co.uk/support/en/contacts

It will then offer your options to contact Vaio Support.

Re: s/n does not work and computer will not start properly

oliver0123 — Fri, 05 Oct 2012 19:08:35 GMT

Thanks for help

1) SVE1511C5E

2) i presume so as only bought it 3/9/12

3) yes but still dosen't work

Re: s/n does not work and computer will not start properly

oliver0123 — Fri, 05 Oct 2012 20:23:01 GMT

by the way is sent of for support a week ago and no reply also the time keeps switching to 1 hour behind time it should be

Re: s/n does not work and computer will not start properly

Blencogo — Fri, 05 Oct 2012 21:45:28 GMT

Hi Oliver,

Rich912 has reminded me that CTO models - ones that are configured yourself online - may have a special Serial Number that is not recognised.

Did you buy your model online and choose the features you wanted?

Re: s/n does not work and computer will not start properly

oliver0123 — Sat, 06 Oct 2012 03:51:07 GMT

Yes I bought it from the Sony store online and added features to it

Re: s/n does not work and computer will not start properly

oliver0123 — Sun, 07 Oct 2012 10:49:35 GMT

so how do i find the proper serial number

Re: s/n does not work and computer will not start properly

Blencogo — Sun, 07 Oct 2012 17:47:34 GMT

Hi Oliver.

Sorry I did not answer your last post.

I have emailed Sony to ask how to get round your problem but they do not work at weekends!

Hopefully I will get an answer tomorrow and I will post any information here.

:smileyblush:

Re: s/n does not work and computer will not start properly

oliver0123 — Sun, 07 Oct 2012 19:29:55 GMT

just had a look now on error report and this looks like the error which is causing it

Repair action=Bugcheck a.Parameters = 0x0, 0x2, 0x0, 0xfffff80002edd174

Result failed: 0x490

s/n does not work and computer will not start properly

Blencogo — Sun, 07 Oct 2012 21:39:40 GMT

Hi Oliver.

Have you had a look here: -

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/partition-repair-startup-repair-failed-error-code/3af92d1a-e7ef-451d-9adc-3f7ffe8bb9c4

The bit ‘Method 2: Rebuild BCD using the Bootrec.exe tool.’ looks interesting!

Thanks to Rich912 for the link.

Re: s/n does not work and computer will not start properly

Blencogo — Sun, 07 Oct 2012 22:39:34 GMT

Not if 'Repair My Computer' is available by tapping F8 during start-up.

I think this is available on all recent Vaios.

Re: s/n does not work and computer will not start properly

oliver0123 — Mon, 08 Oct 2012 08:44:31 GMT

do i not need the windows 7 disk for this

Re: s/n does not work and computer will not start properly

Blencogo — Mon, 08 Oct 2012 17:18:25 GMT

Hi Oliver.

I have sent you a PM with a Serial Number to use to contact Vaio Support.

Check your Private Messages at the top of this page.