topic VPCSA2Z9E SSD PROBLEM! in PCs & Accessories

VPCSA2Z9E SSD PROBLEM!

paffypower — Wed, 21 Mar 2012 17:48:52 GMT

It`s 21 March still no refund.

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My laptop broke again the 5-th time at the end of February, this time was not SSD related it was not starting at all. I sent it back to Sony and they promised me I will get full refund. I will get my money back in 10 days. My advice for you guys is to ask for refund.

Best wished for everyone hope all your laptops will be repaired or get your money back.

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Hello to all.

Here is my story, if anyone has the same problems please contact me:

I bought the laptop 2 months ago, It`s a I7 processor and 256 SSD, 8GB RAM. In the first week I got the laptop the 3G modem stopped working, after another week my screen was freezing all the time, I had no choice to shut it down from power button after waiting for an hour, after that I got this error before boot stating : Intel(R) Rapid Storage Technology - Option ROM - 10.1.0.1008 ... RAID Volumes: and I have 4 devices 59.6GB and the first one on status is Error Occurred(0).

I sent the laptop to Sony Repair Center in Germany by UPS, after a week I got the laptop back 3G is not working, and after a few days I used the laptop I got again the SSD failure error. I sent again the laptop to Sony Service Repair, I even sent an email to Service Repair Center in Germany and this is the response I got from them:

Dear Mr. Popa,

Thank you for contacting us.

Please note that I will follow up with the repair center personally, and I will make sure that all your issues will be rectified. Also, I have prioritized your repair order to have it first served.

Kindly be informed that I will be in contact with you after receiving the unit back from the Repair center.

Your faithfully,

Radwan, on behalf of Mizuno (-san)

I received the laptop on Friday 9 Dec, 2011,the first thing I did was to check if 3G was working(I was so glad it was working!!!), I connected the laptop to the internet windows started to make some updates and the screen is freezing again after 30 minutes of using it. And now again I have the : Intel(R) Rapid Storage Technology - Option ROM - 10.1.0.1008 ... RAID Volumes: and I have 4 devices 59.6GB and the first one on status is Error Occurred(0).

I got the laptop 2 months ago,since then 2 weeks was in the Sony Repair Center, another 2 weeks waiting for UPS and with the laptop at home not working, I spent on it more than 2000 Euros I lost my files first time the SSD bricked. I don`t know what to do anymore should I send it back to Repair Center? If anyone has a solution or can give any advice on this matter I am open to any suggestions.

Thank You

Message was edited by: paffypower

VPCSA2Z9E SSD PROBLEM!

pos----- — Tue, 20 Dec 2011 13:51:42 GMT

Hi,

I've got exactly the same problem or even worse. My VAIO does not boot - Volume0 is failed and not bootable - in consequence I got message: "Operating System Not Found".

My VAIO was in Sony Repir Center at the beginning of November and it seemd that they managed to fix the issue. But two days ago the error came back.

I'm thinking what to do now? I don't believe that Sony will fix the problem.

Did you send your VAIO to Sony already? What is your current status?

Thanks,

Pawel

VPCSA2Z9E SSD PROBLEM!

paffypower — Tue, 20 Dec 2011 14:01:08 GMT

The laptop is now in Sony Repir Center, I think I will get it back tomorrow, this is the 3rd time in the last 2 months. They said they will give me a new one if the problem appears again. I get back to you tomorrow and let you know how is working, but I made some research I am not sure yet but it seems that Windows Updates causese the problem.

VPCSA2Z9E SSD PROBLEM!

pos----- — Tue, 20 Dec 2011 14:32:23 GMT

Thanks, I really appreciate your feedback tomorrow.

First time it happened I removed a battery for a couple of minutes and I was able to boot the system and at least copy the data. Will try to do this again.

Where did you find that Windows Update causes the problem?

One more thing - what they did to fix it before? You can find thie info in the service report you got.

Message was edited by: pawelosk

VPCSA2Z9E SSD PROBLEM!

paffypower — Tue, 20 Dec 2011 14:59:38 GMT

Last time it crashed after 30 mins I received it from UPS, I was installing Windows Updates and it crashed, I made research on forums and I found that SSD sometimes has raid issues when some windows updates are made.

I have this info on the repair paper:

First time on 14/11/2011: "SSD cable reseat"

Second time on 07/12/2011: "SSD dockingboard"

What fix you got from them?

I just called Sony Repair Service, they said my laptop will arrive in 2 days, and they just reinstalled windows and fixed the raid problem. I am sure I will have the problem again, I won`t make any updates and tell you how it works, my advice is do not send it again to repair, if you have the backup cds I can help you to restore it.

Message was edited by: paffypower

VPCSA2Z9E SSD PROBLEM!

pos----- — Tue, 20 Dec 2011 16:46:53 GMT

Well, on my repair report on 14/10/2011 I had "SSD cable". That's it.

As for now I've manged to fix my issue. I removed the battery and noticed that the ssd cable was not plugged in correctly, I mean it was loose a bit. I pressed it to fit tighter. After that I was able to boot up OS.

When I started up the Windows I went to the Intel Rapid Storage Technology and set the Volume0 back to normall.

Although I'm pretty sure it will not solve the issue for good, but at least I didn't loose my data this time. Now I will try to run some tests to duplicate the error.... will see.

I'm not gonna send it to repair again - it's useless.

Please let me know, when you get youl laptop back and what they said, because I'm very curious. Thanks

VPCSA2Z9E SSD PROBLEM!

paffypower — Thu, 22 Dec 2011 13:38:56 GMT

Hi again, I just received the laptop, is working, the only thing they did is reinstalled OS and make the raid work. I am not gonna do the windows updates since my guess this is causing the problem, how about you? How is your laptop working now?

VPCSA2Z9E SSD PROBLEM!

pos----- — Tue, 27 Dec 2011 14:40:35 GMT

Hi, as I said I've managed to fix it myself but in the meantime I was talking to Sony and they were insisting to send the VAIO to the Repair Center again even tough I told them that the VAIO is working now. So tomorrow I'm sending it. Will see what they say.

If you are still not sure what is wrong with your laptop you should contact them again. I wouldn't blame the Windows Update, as this couldn't cause the problem. But if so, this is VAIO issue not Windows in my opinion.

I will let you know when my VAIO is back and what they said.

VPCSA2Z9E SSD PROBLEM!

paffypower — Tue, 07 Feb 2012 08:52:49 GMT

The problem appeared again, I am sending the 4th time the laptop to sony repair. I have no words for this. I will never buy vaio again.

VPCSA2Z9E SSD PROBLEM!

pos----- — Wed, 08 Feb 2012 22:25:32 GMT

Well, I got my VAIO back from Sony at the end of December 2011 and everything was ok...... until today! It broke down again. This is the 3rd time.

I have the same feeling - never, ever VAIO again!!!

Let me know what they told you this time.

VPCSA2Z9E SSD PROBLEM!

paffypower — Fri, 10 Feb 2012 16:41:41 GMT

They said the UPS will be here on Tuesday next week. They said that the service will decide if they will replace it with a new one or not. HA HA HA Here are some pictures with the errors.

VPCSA2Z9E SSD PROBLEM!

pos----- — Mon, 13 Feb 2012 22:42:17 GMT

I sent my VAIO today. To be honest, I don't expect much. Probably it will break down again soon. On that stage, they refused to replace or refund. Let's see what they tell now...

You're lucky .... at least your VAIO boots up. My has also two drives unvisible but the partition is unbootable. So again, I've lost all my data.

Will let you know what they say.

VPCSA2Z9E SSD PROBLEM!

paffypower — Mon, 13 Feb 2012 23:17:05 GMT

I got this reply today:

Thank you for contacting Koji Mizuno-san, he has asked that I contact you on his behalf.

We are sorry to hear of the repeated faults the VAIO is having. We will be monitoring the case closely with the service center, and will make sure extended tests are applied on your VAIO with VIP treatment.

We will also be in contact with yourself after you receive the VAIO to discuss few points pertaining to the case.

Kind Regards,
Mahmoud Agami, on behalf of Mizuno-san."

As you said I am not confident they can fix it, I already lost my files few times until now they put me in a very unpleasant situation. I asked for a replace and they said that service repair center will decide that....I spent 2200 euros on it, and since I got it more than half of the time was broken. I dont want ''VIP treatment'' all I want is my laptop to work, but it seems that I ask too much. I`ll keep you updated

VPCSA2Z9E SSD PROBLEM!

tripodzid — Tue, 14 Feb 2012 02:25:48 GMT

I also have the same problem. Actually, it seems like our problems are identical. I've been trying to fix it on my own, but to no avail. I guess I have to head back later on to where I both this machine. I will let them fix it.

___________________

Business is the game!!

VPCSA2Z9E SSD PROBLEM!

paffypower — Tue, 14 Feb 2012 12:21:50 GMT

I have bad news for you guys this is the email I received today. UPS must collect the laptop today but I don`t know what to do.

"A replacement is not an option we can proceed with unfortunately.

Your VAIO will be intensively tested, and we will make sure that it is in working order before its dispatch to yourself.

Best regards,

Mahmoud Agamy, on behalf of Mizuno(-san).
SONY SUPPORT TEAM"

VPCSA2Z9E SSD PROBLEM!

pos----- — Wed, 15 Feb 2012 10:28:24 GMT

Well, I also asked them for replacement or refund but they refused. I sent my laptop yesterday for the third time and will see what they tell now.

I will keep you informed.

VPCSA2Z9E SSD PROBLEM!

deSelliers — Sat, 18 Feb 2012 13:18:37 GMT

I have a very similar problem... and similar problems with SONY maintenance!

On Jan 6 2012, my VAIO VPCSA2Z9E crashed. See attached photo of the memory dump screen and the BIOS screen indicating that

only 2 of the 4 SSDs are seen.

I sent it to SONY Europe maintenance (I live in Belgium) and got it back around Jan 20.

Their form said "RAID fixed".

I reinstalled the many softwares I need for my photographer's job (over 3 days).
But when I started uploading my data (I had a recent backup), I noticed later that I only had 118 GB of disk (instead of 236 GB originally).

So I sent it back to SONY, and got it back around Feb 5.

Their form said "Tapes SSD cable".

This time everything worked fine.

I reinstalled everything (softwares, data, configurations... it took me over a week days).

But on Feb 18 it crashed again, with a similar memmory dump and exactely the same BIOS error.

So I am sending it AGAIN, for the 3rd time, to SONY.

It must be noted that it is not possible to phone anybody at SONY Europe... which I find apalling.

This is the 3rd VAIO laptop I buy, and had no problemn with the two first two ones.
But I am very dissapointed by these recurring problems and wonder if this VAIO model does't have a flaw...

Message was edited by: deSelliers

VPCSA2Z9E SSD PROBLEM!

paffypower — Sat, 18 Feb 2012 14:56:49 GMT

My laptop is sent to Sony Repair Center, they said a replacement is not an option, is the 4th time I sent the laptop to them. At this point I am not confident that they will manage to repair it. Wish you luck guys.

VPCSA2Z9E SSD PROBLEM!

deSelliers — Sat, 18 Feb 2012 14:56:55 GMT

Hi, pawelosk

Was your problem eventually fixed?

I have a very similar problem - see my post above this one.

Thanks,

Jacques

VPCSA2Z9E SSD PROBLEM!

rafal.r — Sat, 18 Feb 2012 17:00:42 GMT

Hi,

i have a similar problem with my Vaio.

Perhaps anyone of you knows what is a Part Number of the tape connecting SSD disk with a computer.

I have found two parts on the US sony web page, but i don't know which will fit the european models.

https://www.servicesplus.sel.sony.com/sony-part-number-A1827754A.aspx

https://www.servicesplus.sel.sony.com/sony-part-number-A1827752A.aspx