topic Complaining is hard WORK in PCs & Accessories

Complaining is hard WORK

k.sony — Thu, 12 Jan 2012 16:38:07 GMT

Does anyone have an email address for the UK CEO.

I'm disgusted with the support offerred on my 9 month old Vaio VPCSB and the Sony Centre is in administration!!

A battery should last longer than 9 months !!!!!!!!!

Battery health is shown as excellent and with 69% charge but won't even switch on !!!!!!

Support says I should buy a new battery - how come you can get a three year guarantee on a battery as a spare but only six months (is this legal or not fir for purpose ?) on the supplied one.

Complaining is hard WORK

-Cass- — Thu, 12 Jan 2012 16:38:07 GMT

Thank you for posting on the Sony Forum.

In an effort to give a quick and correct answer to your question, one of the forums experts has escalated your post to our Technical Support team, who will provide them with the information required as quickly as possible.

You can expect one of the forum experts to get back to you with the answer very soon.

Best regards

The Sony Team

Complaining is hard WORK

Thalamus. — Fri, 13 Jan 2012 20:36:42 GMT

Hi k.sony,

welcome to Questions & Answers..:smileyhappy:

Hopefully someone from Vaio support should be in contact with soon..