topic Vaio VGN-NW20EF Pointing device (ApntEx.exe). strange behavior in PCs & Accessories

Vaio VGN-NW20EF Pointing device (ApntEx.exe). strange behavior

dabanni87 — Tue, 07 Sep 2010 14:15:20 GMT

I have had a niggling problem with my touchpad since new 7 months ago.

It has been back to Sony 3 times first with a HDD failure then with a loss of control on the pointing device.They replaced the touchpad and the motherboard.The following week the machine died, another new motherboard was installed.

The touchpad now still on occassion has a mind of its own which can sometimes be corrected with the Esc button.

Anyway to get to the point, I have noticed in Task manager processers that I had ApntEX.exe and apntex.exe both running and the first one using an astronomical number of MegaHertz in the I/0 other column (This column has to be added from the 'view options). Also apoint.exe is running.

I ended the process ApntEX.exe and for the first time the touchpad behaved normal. However when I restart the computer ApntEX.exe appeared again and the apntex.ex processe had vanished and the touchpad problems returned!

I have tried explaining this to Sony on each occassion but they do not appear to understand or grasp what I am saying.

Is there anyone here that can help me with this.

Vaio VGN-NW20EF Pointing device (ApntEx.exe). strange behavior

Thalamus. — Fri, 23 Sep 2011 21:07:56 GMT

Hi dabanni87,

we've been informed that Vaio support have help you toubleshoot the mouse pointer problem & that your problem is now resolved..:smileyhappy:

Vaio VGN-NW20EF Pointing device (ApntEx.exe). strange behavior

dabanni87 — Fri, 23 Sep 2011 22:50:11 GMT

Hello and yes Sony Support did indeed phone me today and after 18 frustrating months it now seems to be working just fine. (Fingers crossed). Seems there were 2 files in conflict in the program files and removing the Apoint file did the trick. Thank you! (Love my Vaio and again and now I will not be buying a new Samsung!)

Vaio VGN-NW20EF Pointing device (ApntEx.exe). strange behavior

dabanni87 — Fri, 23 Sep 2011 22:52:08 GMT

I posted this help request 12 months ago and have had no reply. The erratic behavour of the curser and touchpad continue.

UPDATE: Now sorted! See above reply.

Message was edited by: dabanni87

Vaio VGN-NW20EF Pointing device (ApntEx.exe). strange behavior

Thalamus. — Fri, 23 Sep 2011 23:00:17 GMT

You're welcome glad we were able to help..:smileyhappy: