topic Touchpad problem in PCs & Accessories

Touchpad problem

alberry45 — Wed, 10 Nov 2010 22:39:50 GMT

I hope someone can help. I have bought two PCG-71312M series laptops.

Both seem to have the same problem - the touchpads seem to have minds of their own. This is most annoying when connected to the internet - pages skip back & change seemingly on thier own. The magnification settings also change on their own. Sony support suggested reinstalling the drivers which I did and it has made no difference. If you use an external mouse via USB there is no problem.

Touchpad problem

Blencogo — Wed, 10 Nov 2010 23:21:56 GMT

I presume you have looked at the touchpad mouse properties and deselected the web features (where the top corners activate the back-page function)?

Apart from this, it does rather sound like a touchpad hardware problem where pressure somewhere on the palmrest or keyboard is activating a touchpad function.

I would go back to Sony Support and tell them new drivers do not help and ask them to fix it.

Incidentally, it may be a good idea to quote a valid Vaio model or you will never find any updates or anything else on Sony wesites. You seem to be quoting the chassis type which is shared by several models. I guess your model type will be something like VPCEB1MOE

Touchpad problem

alberry45 — Thu, 11 Nov 2010 22:12:52 GMT

Thanks - model number is VPCEB1EOE - so many on the machine it's confusing

I think I have cured the zoom problem - I have disabled the pinch zoom function in mouse properties

I can't seem to find the web page back function you have suggested in mouse properties

Can you give some guidance please so I can try this before contacting support again

Thanks very much for your help so far

Touchpad problem

Blencogo — Thu, 11 Nov 2010 23:10:41 GMT

Sorry, your model has an Alps driver and this feature appears to have been withdrawn. The Synaptics driver appears to have more features.

All I can suggest is that you play around with the touchpad properties and see if you can find an acceptable solution. If not you should contact Sony Support.

Touchpad problem

Blencogo — Sat, 13 Nov 2010 00:21:22 GMT

I have just found this in your User Guide. It is the 'Flick' featire that I was thinking about. You can disable these features in Vaio Control Centre -> Touchpad.

This is Page 34 of your User Guide which is downloadable here: -

ftp://ftp.vaio-link.com/pub/Manuals/Notebooks/VPCE/VPCE_H_EN.pdf