topic Disappointing Service from Sony in PCs & Accessories

Disappointing Service from Sony

kishorer — Wed, 06 Oct 2010 15:53:56 GMT

I brought a Sony Viao laptop on 6^th August, on 30^th September my system was shutdown with error “No Operating System Found “, I have contacted your helpdesk on 1^st October and explain the problem and they arranged collection of my laptop to replace hard disk.

It was promised to pick-up on Monday ( 04^th Oct 2010 ) and will return within 5 working days. As of today ( 06^th Oct 2010 Wednesday – 17:00 hours ) no collection is made .

Major concern for me …

1. No communication on the delay.

2. I have to call helpdesk to check on the update, and helpdesk have no idea on the delays.

3. At last today your helpdesk transfer line to repair centre, and this time they don’t have any record on my case number. Seems to be incorrect, apparently your helpdesk has information on my case number.

4. I have been confirmed by Claudia from Sony Help Desk, that my laptop is collected on 05^th Oct from my place and it is on the way to Service centre, but unfortunately as of 6^th October laptop is lying with me, I don’t know what type of information they have in their system.

I am now without laptop for 6 days, and I wondering how long will it take to process a collection from my place and return after repair!!!!

Even though I am a strong believer of the Sony Products and its quality, now I deeply regret on this purchase.

Disappointing Service from Sony

itbroker — Thu, 07 Oct 2010 08:05:38 GMT

Welcome to ClubVaio Kishorer,

Sorry to hear that you are facing some "communication" issues with Sony Help Desk.

I want to help you and therefore I need the case number from Sony.

Please, send me the info ASAP as private message.

Disappointing Service from Sony

kishorer — Thu, 07 Oct 2010 15:00:12 GMT

My Case id is...

Claim Nb : 5042171 - 5050177.

Till today morning, customer care team of Sony confirms that my laptop is already collection from my house and it is on the way to Sony repair center, but in reallity, It is still lying in my house...

As of today ( 7th Oct 17:00 ) laptop is still lying in my house ... so sucessfully... it is 7 days without laptop.

Disappointing Service from Sony

itbroker — Thu, 07 Oct 2010 15:23:39 GMT

Kishorer,

I will forward the info to Sony support. I need some time to give you the right feedback.:smileywink:

Disappointing Service from Sony

itbroker — Wed, 13 Oct 2010 08:10:12 GMT

Kishorer,

Indeed, there has been a system issue resulting that Sony repair centre did not receive the order to collect.

Sony will be in touch with you. Please, keep me informed...