topic Re: VGN-NR21Z Left Mouse Button not working in PCs & Accessories

VGN-NR21Z Left Mouse Button not working

Gibbs- — Tue, 07 Apr 2009 13:58:53 GMT

Hey.

I have a VGN-Nr21Z, and recently the left mouse button has been playing up. Takes a heavy handed press to engage. I was wondering if there's some dirt underneath, but cannot see a way of getting the button out. Can You get new buttons too? One of mine has a scratch after my little brother got let loose with some keys!

Thanks

James

Re: VGN-NR21Z Left Mouse Button not working

Blencogo — Tue, 07 Apr 2009 16:36:29 GMT

Hi James,

If you are still within warranty (I see your join date was at ther end of April 2008) then phone Sony Support straight away.

The truth is that there really is no user serviceable parts in the mouse buttons and replacement is probably the only cure.

Re: VGN-NR21Z Left Mouse Button not working

Gibbs- — Tue, 07 Apr 2009 18:28:32 GMT

Replacement of the whole Laptop?

Re: VGN-NR21Z Left Mouse Button not working

Blencogo — Tue, 07 Apr 2009 20:48:18 GMT

Sorry No - not the whole laptop. Just the mouse buttons.

Re: VGN-NR21Z Left Mouse Button not working

Gibbs- — Wed, 08 Apr 2009 20:48:09 GMT

Phoned them and they are to pick it up and repair. They said they will look at my keyboard letter G as well, as the button of this has all but come off. Problem is, if they deem the keyboard one to be physical damage (which it isn't, but I can see how it could be seen as such) will they charge me?
I was assured by the guy on the phone that they are taking it in for the mouse, not the keyboard, so this will not happen, but I'm still a bit worried about it. I don't have the money to stump up for such a thing, which isn't even my fault. I have to say, I'm a big Sony fan, with cameras, laptop, Playstation, Hi-Fi, Phone, etc., But their manufacture quality is letting me down. I'm on my third PS3, and now this with my laptop.