https://community.sony.co.uk/t5/pcs-accessories/mouse-touchpad-not-working/m-p/89702#M63304 <HTML><HEAD></HEAD><BODY><P><PRE __jive_macro_name="quote" class="jive_text_macro jive_macro_quote">My mouse/touchpad has stopped working. An external mouse works fine, any ideas on how to resolve. thanks<BR /></PRE><BR /><BR />Hi mercurysony,<BR /><BR />Go to <STRONG>Device manager</STRONG> and expand the <STRONG>Mice and other pointing devices</STRONG>.<BR />Does it list a pointing device, if not and a PS2 mouse is listed try the following.<BR /><BR />For XP.<BR /><BR /><STRONG>Right click</STRONG> once on <STRONG>PS2 mouse</STRONG> and select <STRONG>properties</STRONG>.<BR /><BR />Select the <STRONG>'Driver' tab</STRONG> and click on <STRONG>Update driver</STRONG>.<BR /><BR />A new Hardware Update Window will appear, select <STRONG>Install from a list or specific location (advanced)</STRONG> and click <STRONG>next</STRONG><BR /><BR />The window now changes select <STRONG>'Don't search I will choose the driver to install'</STRONG> and click <STRONG>next</STRONG>.<BR /><BR />If 'Alps Pointing-device' (possibly Alps Pointing-device for Vaio) appears in the new window, select it and click next.. (if the 'Alps Pointing-device' does not appear in the list remove the tick from 'Show Compatible Hardware' and select Alps Electric from the Manufacturer column then 'Alps Pointing-device' (possibly Alps Pointing-device for Vaio) from the model column and then click next.<BR /><BR />Wait for the driver to install then click Finish, a System Settings Change window should now appear prompting you to restart your Computer and click <STRONG>Yes</STRONG> to restart.....<BR /></P></BODY></HTML> Sat, 23 Feb 2008 11:58:40 GMT Thalamus. 2008-02-23T11:58:40Z https://community.sony.co.uk/t5/pcs-accessories/mouse-touchpad-not-working/m-p/89699#M63303 <HTML><HEAD></HEAD><BODY><P>My mouse/touchpad has stopped working. An external mouse works fine, any ideas on how to resolve. thanks<BR /></P></BODY></HTML> Wed, 20 Feb 2008 12:42:06 GMT https://community.sony.co.uk/t5/pcs-accessories/mouse-touchpad-not-working/m-p/89699#M63303 mercurysony 2008-02-20T12:42:06Z https://community.sony.co.uk/t5/pcs-accessories/mouse-touchpad-not-working/m-p/89702#M63304 <HTML><HEAD></HEAD><BODY><P><PRE __jive_macro_name="quote" class="jive_text_macro jive_macro_quote">My mouse/touchpad has stopped working. An external mouse works fine, any ideas on how to resolve. thanks<BR /></PRE><BR /><BR />Hi mercurysony,<BR /><BR />Go to <STRONG>Device manager</STRONG> and expand the <STRONG>Mice and other pointing devices</STRONG>.<BR />Does it list a pointing device, if not and a PS2 mouse is listed try the following.<BR /><BR />For XP.<BR /><BR /><STRONG>Right click</STRONG> once on <STRONG>PS2 mouse</STRONG> and select <STRONG>properties</STRONG>.<BR /><BR />Select the <STRONG>'Driver' tab</STRONG> and click on <STRONG>Update driver</STRONG>.<BR /><BR />A new Hardware Update Window will appear, select <STRONG>Install from a list or specific location (advanced)</STRONG> and click <STRONG>next</STRONG><BR /><BR />The window now changes select <STRONG>'Don't search I will choose the driver to install'</STRONG> and click <STRONG>next</STRONG>.<BR /><BR />If 'Alps Pointing-device' (possibly Alps Pointing-device for Vaio) appears in the new window, select it and click next.. (if the 'Alps Pointing-device' does not appear in the list remove the tick from 'Show Compatible Hardware' and select Alps Electric from the Manufacturer column then 'Alps Pointing-device' (possibly Alps Pointing-device for Vaio) from the model column and then click next.<BR /><BR />Wait for the driver to install then click Finish, a System Settings Change window should now appear prompting you to restart your Computer and click <STRONG>Yes</STRONG> to restart.....<BR /></P></BODY></HTML> Sat, 23 Feb 2008 11:58:40 GMT https://community.sony.co.uk/t5/pcs-accessories/mouse-touchpad-not-working/m-p/89702#M63304 Thalamus. 2008-02-23T11:58:40Z