topic Lost 3G in Tablets

Lost 3G

terry4906 — Sun, 10 Jun 2012 14:04:08 GMT

Hi all, since upgrading my Sony tablet S to Android Version 4.0.3 I have lost my 3G capability, is there any way to get it back or do I take it to Sony and get it downgraded.

Thanks

Terry

Message was edited by: terry4906

Re: Lost 3G

phaz4331 — Wed, 13 Jun 2012 17:48:52 GMT

Hi - I also have exactly the same problem with the Tablet P - 3G working fine until I uploaded the new software. Tried my sim in my phone and full 3G but nothing in the tablet. I am also looking for any help or advice because the unit is useless to me now. I do not think it will make any difference but what provider are you with?

Cheers Paul

Re: Lost 3G

Blencogo — Wed, 13 Jun 2012 18:41:10 GMT

Have you both tried talking to Sony Support?

The more people that report the problem, the faster they will find an answer.

Re: Lost 3G

terry4906 — Thu, 14 Jun 2012 11:24:37 GMT

I have checked other forums and apparently we should have read the small print before upgrading our sony tablets, the new Android upgrade will not allow you to use 3G. so basically we are screwed. From the forums I have checked even Sony Don't seem to have a clue. I may try taking it to a Sony centre and try to get them to return it to the previous settings.

TERRY

Lost 3G

Thalamus. — Thu, 14 Jun 2012 19:25:28 GMT

Hi all,

I believe Sony are aware a problem affecting some 3G networks & are working on a fix for the problem..

As soon as the fix is available and as long as you are connected to a wifi network, an update notification should appear requesting that you install the update..

Re: Lost 3G

phaz4331 — Mon, 18 Jun 2012 16:37:35 GMT

Hi All

Thanks for feedback - I did email Sony straight after posting on here (thought an answer on here might be quicker) but they have responsed in a decent time and after waiting for them to escalate it they have confirmed as follows:

"After checking your issue with the 3G connection, please accept our sincere

apologies for this inconvenience, an update will be release soon to solve this

issue. You will receive a pop up message while your Tablet is connected to the

internet as soon as the update has been released and the 3G connection will be

active again."

Not great but at least they have recognised there is an issue - I am just waiting for an answer requesting clarification of "soon" :smileyconfused:!

Cheers

Re: Lost 3G

Thalamus. — Mon, 18 Jun 2012 21:35:49 GMT

Thanks phaz4331 for posting confirmation that Sony are aware..:smileyhappy:

Re: Lost 3G

Adamm7 — Tue, 19 Jun 2012 20:16:03 GMT

I have had a case open for over a week with Sony and I am told that they are waiting for google and there is nothing else that they can do.

Really bad customer service and it looks like there is no immediate fix on its way.

Re: Lost 3G

Thalamus. — Tue, 19 Jun 2012 21:11:11 GMT

Adamm7 wrote:

I have had a case open for over a week with Sony and I am told that they are waiting for google and there is nothing else that they can do.

Really bad customer service and it looks like there is no immediate fix on its way.

Hi Adamm7,

welcome to Questions & Answers..:smileyhappy:

As I mentioned above Sony, as you know, are aware of the 3G problem but as it's an Android OS then I guess the fix would need to come from Google, hopefully the fix won't be to far away though..

Re: Lost 3G

terry4906 — Wed, 20 Jun 2012 20:16:38 GMT

Well it's been a while now since I had 3G, i'm going to give it another week and then my Sony Tablet will be on ebay. I've been looking and doing some research on the Apple ipad and other tablets with 3G, so I will be testing one or two to see how they rate then I will decide which one to get. Sorry to see Sony don't seem to be to bothered or keen to help find a fix for the Tablet S.

Thanks for the replies and help people, I really appreciate your inputs.

Re: Lost 3G

RaulFM — Fri, 22 Jun 2012 09:48:22 GMT

I received this morning the update warning. I had no time to run it but I let you now asap if it works when I have it.

Re: Lost 3G

Adamm7 — Sat, 23 Jun 2012 09:54:55 GMT

Has anyone else had the update warning? Nothing is showing up on my tablet...

Re: Lost 3G

Thalamus. — Sat, 23 Jun 2012 10:23:31 GMT

Hi,

As far as I am aware the 3G update has been released for Spain & Italy, hence why RaulFM has had the notification appear..

The fix for the other countries affected is still in progress..

Re: Lost 3G

Adamm7 — Sat, 23 Jun 2012 10:44:57 GMT

that makes sense

is there a thread on the android bug list or something that we can track?

Re: Lost 3G

phaz4331 — Tue, 26 Jun 2012 17:17:14 GMT

Hi All

Based in the UK and had an update pop up this morning (Tue 26/6), have ran the update and taken my Tablet P out this afternoon. Pleased to report the update has fixed the problem and now have a full 3G service using an o2 sim.

The limited use I have had this afternoon appears to suggest that the 3G reception is much improved and now matches my phone - something it did not do prior to the ICS update. May just be coincidental though, only time will tell.

Annoyed ICS was issued with such a major bug but, now it is fully working, it makes the Tablet P much more user friendly than it was so, on balance, fairly pleased and must admit good direct comms from Sony in reply to my e mails - much better than expected.

Cheers

Lost 3G

Thalamus. — Tue, 26 Jun 2012 17:24:40 GMT

Excellent glad the fix has solved your Tablet P 3G problems & thanks for updating the thread..:smileyhappy:

Anyone want to post some feedback on wether the Tablet S 3G problems have been solved.?

Re: Lost 3G

Adamm7 — Wed, 27 Jun 2012 06:34:42 GMT

I can confirm that after the update was installed and I reset the APN details back to default, 3g is now working again.

Thanks!

Re: Lost 3G

Thalamus. — Wed, 27 Jun 2012 08:03:40 GMT

Thanks Adamm7..

Re: Lost 3G

oursteve — Wed, 27 Jun 2012 19:02:20 GMT

Hi everyone , I have updated , works great