topic screen goes blank!! in Tablets

screen goes blank!!

michaelstorf — Tue, 18 Oct 2011 08:53:51 GMT

Hi, i have recently bought an S1 Tablet. Stunning piece of equipment but the only problem i am having is that the screen will go blank without warning. I can still hear that it is still on but no picture. It seems to only happen when i'm using the battery (not plugged in) and i do have the brightness quite high. Should these factors affect it? Please help, anyone. Mike

screen goes blank!!

Watashiwateshdes — Wed, 05 Oct 2011 17:40:00 GMT

A colleague at work had this issue and to turn it back on, they had to use the reset hole.

Fixed it by first resetting the Tablet via the menu including USB contents (redownloadable) and if not done, updated to 3.2.

Give that a try and feedback what happens

screen goes blank!!

michaelstorf — Wed, 05 Oct 2011 18:53:25 GMT

hi, thanks for the quick reply.I can switch it back on just by pressing the on off button and reopening the

screen.it doesn't always do it,even now typing this it is working fine off the battery.I will try what you suggest and let you know.still can' t believe how good this thing is. mike

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bennybuche — Thu, 06 Oct 2011 07:58:26 GMT

It happened to me too. I didn't find out why. It's now several days it didn't happen.

I had done the upgrade to 3.2 since the first day of use 😕 and brightness is set to 'auto'

The screen went blank in the middle of a session (what ever I was doing) and the only way to get it back was to close and reopen the session via on/off button 😞

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michaelstorf — Thu, 06 Oct 2011 14:41:53 GMT

hi, it only seems to do it when it is not plugged in, so it has to be a setting problem for the battery.I have tried to put the brightness to auto and it makes no difference. it has now done it about 6 times while typing this.getting very frustrated!!!.d

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michaelstorf — Sun, 09 Oct 2011 19:18:38 GMT

it seems to be the brightness setting. if I have the tablet plugged in then I can manually have the brightness on any setting, but if I am just on the battery then the brightness must be no more than around 3 quarters or on auto.nothing major to me, but would like to know if other s1 tablet users have similar problems.

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hip_hop_rob — Wed, 12 Oct 2011 00:11:16 GMT

Hi, Have just had the same problem. And for the avoidance of any doubt this is not the screen automatically just switching off after 1/2 minutes. The title of this tread should be changed to Screen refuses to turn on!!!!

I have had the tablet since launch some 25 days and this afternoon being fully charged the screen went blank, a fairly nornmall occurance but it too failed to come back immediately when the on button was depressed!

All attempts to revive it were resisted. It appeared to happen for me when I had removed the OTG cable with usb flash drive.. I tried to revive it by keeping the on switch depressed for some seconds/removed and put back the SD card. Pressed the on button again, and finally the screen came back to life.

Thought...This is strange...Went back to John Lewis explained the symptoms and tried to switch the tablet on, (thinking I bet it will work, in the store?) when, Hey Presto! It did the same in front of the the JL member of staff, blank screen no response!. I explained that if this unit was sent off to Sony and the fault was intermittent, that I may just get it back in 4 weeks with a response that it is working?? Lucky for me the intermittent fault was anything but, in front of the JL customer rep! He gave me an immedite replacement tablet without fuss. That is why JL get my money any day of the week because life's unexpected curved balls are treated without fuss. John Lewis Oxford Street-Thank You! It's really appreciated

It would appear to be a standard fault given the few others that have relayed the same. It may be such an intermittent fault that many may just think it is a blip rather than a serious fault? At this stage how widespread this is, is unclear? I will certainly keep an eye out to see if it happens again on the new unit, and will obviously report back to the forum if it does.

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omar_g@ap64 — Wed, 12 Oct 2011 18:24:09 GMT

Hi All

This isn't a known problem, but the Sony software team are looking into it. Thanks for raising it.

Omar

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hip_hop_rob — Wed, 12 Oct 2011 23:33:28 GMT

Thanks Omar. For clarification, would you please confirm your role at Sony?

I do appreciate that this may not have been a known problem at Sony, but now that it is (a known problem at Sony), would you specifically update this thread when a fix is found?

Thanks

Hip_Hop_Rob

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dasuthe63 — Thu, 13 Oct 2011 10:08:13 GMT

Hi,

My Tablet did the blanking trick yesterday and inspite of repeated attempts with the on off button would not come back to life, in the end did a soft reset to get back, had the tablet only a short time but like it alot, don't really want to take it back to the shop, but if fault persists it will have to go, plus a negative review issued, may have to try the samsung tablet instead.

SORT IT OUT SONY AND QUICKLY PLEASE!!!

dave s

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omar_g@ap64 — Fri, 14 Oct 2011 16:54:23 GMT

Hi Again,

Yes, I will keep you updated on any progress.

To clarify, I am the Product manager for Tablet at Sony UK.

Omar

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dutchmollie — Fri, 14 Oct 2011 19:46:40 GMT

same problem here when on high brightness

i consider my device switching off at random a major problem !

replied here cause no mention of the problem in the dutch forum

regards a concerned dutch user

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omar_g@ap64 — Mon, 17 Oct 2011 12:20:50 GMT

Hi All,

We'll be in touch with you individually via PM shortly to try and resolve your issues.

Dutchmollie,

The best course of action is for you to contact your local Sony Customer Service department who should be able to help disagnose and resolve the problem.

Omar

Message was edited by: omar_g@ap64

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Thalamus. — Tue, 18 Oct 2011 14:11:14 GMT

Could I ask one of you to try the following please.?

Click on Apps (top right)

then click on Settings

In the settings screen select Screen

The select Time Out

Could you adjust this to one of the higher settings & see if you still encounter the same problem.:smileyconfused:

Also may be worth checking whether deselecting Automatic Brightness prevents the screen issue.:smileyconfused:

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michaelstorf — Tue, 18 Oct 2011 14:20:12 GMT

The time out selection does not make any difference to me. I find the automatic brightness setting works fine (screen doesn't go blank) but personally find its too dark. If I keep the brightness setting below three quarters it works fine. Above three quarters causes the problems when working on the battery.

Mike

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Thalamus. — Tue, 18 Oct 2011 17:37:08 GMT

michaelstorf wrote:

The time out selection does not make any difference to me. I find the automatic brightness setting works fine (screen doesn't go blank) but personally find its too dark.

Thanks for checking Mike..:smileyhappy:

michaelstorf wrote:

If I keep the brightness setting below three quarters it works fine. Above three quarters causes the problems when working on the battery.

And thanks for the clarification..:smileyhappy:

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philjg — Tue, 18 Oct 2011 18:49:39 GMT

Same problem for me. Have turned down the brightness having read these posts and that seems to have stopped it for now, but would really prefer the brighter screen. Agree with the post above that the auto setting is too dark.

Otherwise, very happy with it. Just waiting, hopefully not in vain, for Sky to get their android sky player app out so ipad users can be less smug.

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michaelstorf — Tue, 18 Oct 2011 18:58:21 GMT

hi philjg

I am with you on the sky go app.patiently waiting. it is time we helped sony take this tablet to the number one slot!! fantastic gadget. Thank you to omar who passed the problem to the tech guys who are looking into it.

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Thalamus. — Tue, 18 Oct 2011 21:20:46 GMT

philjg wrote:

Otherwise, very happy with it. Just waiting, hopefully not in vain, for Sky to get their android sky player app out so ipad users can be less smug.

Thanks for your reply philjg..:smileyhappy:

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tso617 — Mon, 21 Nov 2011 21:34:56 GMT

Just had this problem this evening , tablet plugged in all day so fully charged , get home and screen wont come on (agree thread should be renamed). Tried removing memory, connecting to mains and holding the power button down for a few minutes then trying again seemed to fix it. Seeing similar problems being reported here i am tempted to take my tablet back to Peter Jones tomorrow for a full refund and just wait till v2 is launced.