topic Re: Update Process Interrupted in Tablets

Update Process Interrupted

Altaafr — Fri, 08 Nov 2013 11:37:45 GMT

I have a Xperia Z tablet.

I was updating it today and the update process was interrupted. Now it shows me the Sony screen and switches off. What can I do? Please help its urgent and i have half a semesters worth of university work on there:smileycry:

Re: Update Process Interrupted

Hampus — Fri, 08 Nov 2013 11:47:44 GMT

Hold down the ON/OFF button + volume up for 10 seconds and your Tablet Z should power OFF. Do this without having the device connected to a power source.

When your device is OFF, download and install Update Service to your PC and then perform a software repair:
www.sonymobile.com/global-en/tools/update-service/

Re: Update Process Interrupted

Altaafr — Fri, 08 Nov 2013 11:58:09 GMT

It's downloading now. Will this method retain or delete all the data i have saved on it?

Re: Update Process Interrupted

Hampus — Fri, 08 Nov 2013 12:00:37 GMT

Unfortunately this will delete your data. Since you cannot power up your device correctly you are unable to backup your personal data.

Re: Update Process Interrupted

Altaafr — Fri, 08 Nov 2013 14:40:19 GMT

I did what you told me to. My Xperia is now working perfectly and theres an option to keep my personal data which worked perfectly.

Thank you so much for your assistance!

Re: Update Process Interrupted

Hampus — Fri, 08 Nov 2013 14:53:58 GMT

You are welcome, glad to hear that it solved your problem!

Re: Update Process Interrupted

scanax — Tue, 16 Sep 2014 14:24:58 GMT

While i was trying to update my xperia Z to the latest version there was an interruption. i have done the above suggested solution you gave but still no head way. When i do it, the sony icon will come up then a message notifying me of update failure and that i connect the phone to the system and try again